Trust, Technology, and the Irreplaceable Human Element

We explore the complex relationship between trust, technology, and human reliability. From the way trust is built through consistent behavior to the hidden risks of automation bias, Dr. Jeanette Collazo breaks down why even the most advanced systems still need human oversight. Drawing on powerful real-world examples—like Captain Sully’s "Miracle on the Hudson" and the first fatal crash involving a self-driving car—we examine how overconfidence in consistency, whether human or machine, can lead to blind spots.

This conversation challenges the idea that technology alone is the solution to error, arguing instead for a balanced approach where human intuition, experience, and critical thinking remain essential. Whether you're a leader, operator, or system designer, this episode will shift the way you think about trust and accountability in high-stakes environments.

To learn more, visit:

https://humanerrorsolutions.com/

Listen to more episodes on Mission Matters:

https://missionmatters.com/author/ginette-collazo/