Join Salon Goals: https://www.laurenlappin.com.au/salon-goals In this week's episode Lauren discusses a recent difficult situation in her Salon business. From how the Team handled the issue with the Client at the time, to how Lauren and her senior staff are handling the situation now and into the immediate future, we go inside the Salon and navigate the journey together. Handling Complaints and other Difficult Situations: • 9 times out of 10, the Customer/Client IS always right, but in some situ...
Jul 03, 2025•30 min•Ep. 149
Salon Golas Waitlist - https://www.laurenlappin.com.au/salon-goals-waitlist In this week's episode Lauren shares an amazing conversation she had with Tylar from Unreal Artistry in Beaconsfield, Australia. Tylar got started in the Beauty Industry at the age of 15, and worked both in Australia and in Canada (in all different types of beauty businesses) before returning to Melbourne to establish her own Salon Business. Tylar is now known throughout the Industry for her unique and amazing Salon loca...
Jun 26, 2025•39 min•Ep. 148
Salon Goals. In this week's Q&A episode (part 3 of 3) Lauren tackles two very different but equally tough questions about Hiring, Team Management and Negotiation. If you have any burning questions for your Salon Business, and you want to hear Lauren's take on them in a future episode of the Podcast, Follow Lauren on Instagram here @laurenlappin_ . Listener Questions: When is the right time to hire? What do you do when a valued member of the Team has been offered a position by another Busines...
Jun 19, 2025•25 min•Ep. 147
In this week's Q&A episode (part 2 of 3) Lauren tackles several tough yet massively important Listener Questions from a recent Instagram Poll. If you have any burning questions for your Salon Business, and you want to hear Lauren's take on them in a future episode of the Podcast, Follow Lauren on Instagram here @laurenlappin_ . Listener Questions: What do you have your Team do when Clients aren't booked in? What jobs do you get done in the gaps? Do you use the Timely Points/Rewards system in...
Jun 12, 2025•38 min•Ep. 146
Join SALON Goals: In this week's Q&A episode (part 1 of 3) Lauren tackles a list of fantastic Listener Questions from a recent Instagram Poll - with the bulk of the questions being focussed around Phone Usage in the Salon, Hiring, Social Media, and Growth. If you have any burning questions for your Salon Business, and you want to hear Lauren's take on them in a future episode of the Podcast, Follow Lauren on Instagram here @laurenlappin_ . Phone Usage in the Salon. Social Media Content for n...
Jun 05, 2025•28 min•Ep. 145
https://www.instagram.com/laurenlappin_ Are you the bottleneck in your own Business? In this week's episode, Lauren discusses how to know if you are, and what to do about it. "A bottleneck in business is any limiting factor (in a process) that slows the growth of your Business." ~ Lauren Lappin. Some Examples of Salon Business Bottlenecks: You have current and/or potential Clients waiting on you to confirm bookings and reply to DM's, calls, emails. (05:00). Your Team needs to get approval on abs...
May 29, 2025•35 min•Ep. 144
Done-for-You Policy and Procedure Manual. In this week's episode Lauren discusses the 4 Signs You're Ready to Hire, and what to do if you're not. "The cost of waiting too long to hire, is that you might end up hiring out of desperation, and a desperate hire is often a bad hire." ~ Lauren Lappin. 4 Signs You're Ready to Hire: Your client demand is outpacing your capacity. (07:30). You're constantly working IN the business, not ON it. (10:55). You've started the process of creating Systems and doc...
May 22, 2025•26 min•Ep. 143
https://www.instagram.com/laurenlappin_ In this week's episode Lauren shares the 5 signs that you might be stuck in a Hobby Mindset, and that you might treating your Business like a hobby or side-hustle. Lauren then goes on to share 5 proven ways to break out of The Hobby Mindset in your Beauty Business. The 5 Signs That You're Stuck in The Hobby Mindset: You don't know your numbers. (01:40). Your prices haven't gone up in a really long time. (02:15). You're available All The Time. (03:30). You ...
May 15, 2025•22 min•Ep. 142
Salon Goals: https://laurenlappin.com.au/salon-goals In this week's episode Lauren discusses how you can stay consistent and effective with your Salon Socials, even when you're busy AF. • How consistent social media marketing was crucial in Lauren growing multiple successful beauty businesses since 2014. (02:45). • Getting to 5,000 Followers. (09:30). • Don't put Content Creation last on your To-do list. (12:00). • Put a time limit on your Content Creation block for the week. (14:00). • We want ...
May 08, 2025•41 min•Ep. 141
https://www.instagram.com/laurenlappin_ In this week's episode Lauren tackles an incredibly important (and complex) topic that impacts the majority of Beauty Industry Professional and Salon Owners at some point during their careers, burnout. Lauren first covers the early warning signs of impending burnout ( how to know it's coming ), and she then goes on to share five proven ways to fight back and even overcome burnout in your beauty business. The Early Warning Signs of Burnout in Your Business:...
May 01, 2025•26 min•Ep. 140
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses the good and the bad of trying to book a basic beauty service (online) while on a recent trip to Melbourne, Victoria, and spoiler alert, there was a lot of bad. Lauren searched for, and found, 5 different Salons and attempted to book a service online with each of them, and for the most part she found the process frustrating and/or a complete waste of her time. Is Your Online Booking Process Losing You Potential Clien...
Apr 24, 2025•22 min•Ep. 139
https://www.instagram.com/laurenlappin_ In this week's episode Lauren is joined by her Salon Manager, Jemma, and they dive deep into all things Salon Management and Leadership. Topics Covered in this Episode: • Micromanagement. (12:00). • The impacts of poor leadership on both productivity, and Team morale. (15:30). • What's it like stepping into management in the Beauty space? (21:30). • What does Jemma think makes for a great Salon Team and Team Member? (25:00) . • What are the biggest mistake...
Apr 17, 2025•47 min•Ep. 138
Booked & Busy: https://laurenlappin.com.au/booked-and-busy In this week's episode Lauren tackles a list of amazing (and at times challenging) Listener Questions from a recent Instagram Poll - with the bulk of the questions being focused on and around Staffing and Employee motivation and management. If you have any burning questions for your Salon Business, and you want to hear Lauren's take on them in a future episode of the Podcast, Follow Lauren on Instagram here @laurenlappin_ . How does ...
Apr 10, 2025•31 min•Ep. 137
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses some of the most common financial mistakes that Salon Owners (of all experience levels) make, and how you can work to avoid them. You don't need to address all the potential financial mistakes in your business at the same time, just take them one a time and watch your revenue and your profitability grow ~ Lauren Lappin. 8 Common Financial Mistakes that Salon Owners Make: Not having proper daily processes for handling...
Apr 03, 2025•34 min•Ep. 136
https://www.instagram.com/laurenlappin_ In this week's episode Lauren shares 5 Hard-won Leadership Lessons from over a decade of leading people in her Salon Business. 5 Leadership Lessons Lauren Wishes She Knew Sooner: Don't be afraid to let go of toxic or underperforming staff. ( 02:00 ). Everyone is Replaceable. ( 05:15 ). No one cares about Business like you do. ( 08:30 ). " Employees are working for their pay-checks, we Business Owners are working for our futures." ~ Lauren Lappin. You don't...
Mar 27, 2025•24 min•Ep. 135
Catch up on part 1 here (Ep. 133): https://player.captivate.fm/episode/de70341b-3ae6-4bed-b76d-ac635c1af492 In this week's episode Lauren discusses some more reasons why your Clients might not be coming back to your Salon, and just like last week, many of these reasons go beyond the quality of your work and/or the cost of your services. Keep in Mind: the types of TikTok clips that Lauren was watching around this topic aren't actually good examples of strong marketing for your Salon. The Reasons ...
Mar 20, 2025•39 min•Ep. 134
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses some of the reasons why your Clients might not be coming back to your Salon, and many of these reasons go beyond the quality of your work, and your Team's work. In this two-part series, Lauren shares her thoughts regarding a recent round-up on TikTok of the most common reasons why Clients don't return to Beauty Service Providers, and shares some simple tips to avoid doing each of these things that might be stopping y...
Mar 13, 2025•35 min•Ep. 133
https://www.instagram.com/laurenlappin_ In this week's episode Lauren sets out to Debunk the Myth of Passive income in the Beauty Industry. This is a topic that Lauren has been wrestling with for quite a while and she feels that the Podcast is the very best place share this very complex issue in business, at length and in-depth. What is Passive Income? Passive income is money you earn with little ongoing effort, from sources other than a traditional job and/or hours-for-dollars based business ac...
Mar 06, 2025•27 min•Ep. 132
Lauren on Instagram: https://www.instagram.com/laurenlappin_ In this week's episode Lauren tackles a list of 3 fantastic Listener Questions from a recent Instagram Poll - this is part 2of a 2-part Q&A series. If you have burning questions for your Salon Business and want to hear Lauren's take on them in a future episode of the Podcast - Follow Lauren on Instagram here @laurenlappin_ . How did Lauren juggle being a Mother and being Business Owner back when her children were little? How to dea...
Feb 27, 2025•29 min•Ep. 131
Get Booked & Busy: https://laurenlappin.com.au/booked-and-busy In this week's episode Lauren tackles a list of four very BIG Listener Questions from a recent Instagram Poll - this is part 1 of a 2-part Q&A series. If you have burning questions for your Salon Business and want to hear Lauren's take on them in a future episode of the Podcast - Follow Lauren on Instagram here @laurenlappin_ . What is the most effective way to support Staff to rebook Clients? Should I open a second location?...
Feb 20, 2025•30 min•Ep. 130
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses the 7 Reasons Why Beauty Businesses Fail , plus she shares some proven strategies you can start implementing today to right the ship in your Business. Poor Time Management. You need to work out what really moves the needle in your Business, and put the majority of your concerted efforts on those high-impact activities. (01:15). Lack of understanding of Business Finances (cash flow, pricing, costs, profitability and a...
Feb 13, 2025•35 min•Ep. 129
Salon Goals February 2025. In this week's episode Lauren shares 8 Proven Ways You Can Increase Profits in your Beauty Business in 2025, and as Lauren mentions in the episode "These aren't fun things " but they're essential for increasing business profits. You need to be running a regular review ( of the monies in and out ) in your business. (04:00). Examine your reports. "Don't go through business with blinders on" ~ Lauren Lappin. (08:45). Review all your spending. Try to get a better deal on y...
Feb 06, 2025•33 min•Ep. 128
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses the Pros and Cons of Hiring Skilled vs Unskilled Staff for your Salon Business. No hiring decision is easy, but this episode should allow you to get some clarity about what you're gaining (and potentially what you're giving up) when hiring experienced vs inexperienced Team Members. Hiring "Skilled" Staff (the Pros and Cons): • Pro: Skilled Team Members are up-and-running much much quicker and making money for you fro...
Jan 30, 2025•23 min•Ep. 127
Salon Goals February 2025. In this week's episode we discuss a very challenging question for Salon Owners: What Would Happen to Your Business if You Took a Month Off Work? Lauren also helps you answer the following, Have you built yourself a business, or a job? If You Took a Month Off Work? Would administration asks, Client communications, social media posts and general cleaning stop getting done while you're away? (03:45) Would your regular stock control and ordering processes be maintained? (0...
Jan 23, 2025•15 min•Ep. 126
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses the steps she's taken to help build her and her husband Owen's new Landscaping Business. This episode focusses on getting the Marketing, Promotional and Communication Assets right from the outset, and how it sets you up to succeed in the long-term, regardless of industry. Finding the right business Name. (04:00) Go Big or Go Home! (plus using ChatGPT to brainstorm potential names). (12:00) Registering your business n...
Jan 16, 2025•47 min•Ep. 125
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses 4 Reasons Why You Aren't Getting New Clients into your Salon. Your Social Media Sucks! (02:00). In 2025 (and beyond) you simply have to care about the quality of your Social Media Content, on being consistent, personal, engaging, and original. You Aren't Building Relationships with Your Clients (09:00). Studies show that the no.1 reason a Customer will leave a business is Perceived Indifference on the part of the Bus...
Dec 19, 2024•25 min•Ep. 124
https://www.instagram.com/laurenlappin_ In this week's episode (part 2 of 2) Lauren is joined by the incredible Gabrielle Hill from The Lash House Newcastle and Lash Mami Pro . Lauren and Gab dig into hiring, mindset, time and self-management, and balancing all the priorities inside and outside of business. • How does Gab manage all the competing priorities in her life? (And there's a lot!!). (06:45). • Motivation is fleeting ~ Lauren Lappin. (10:30). • The role of the Partner in employee succes...
Dec 12, 2024•22 min•Ep. 123
https://www.instagram.com/laurenlappin_ In this week's episode (part 1 of 2) Lauren is joined by the amazing Gabrielle Hill from The Lash House Newcastle and Lash Mami Pro . This is part 1 of a 2-part deep dive into how Gabrielle started, adapted, expanded and grew The Lash House Newcastle. • Gabrielle's Team and their commitment to Content Creation. (06:45). • How did Gab get started in Beauty and Lashing? (09:25). • From Townhouse to Granny Flat, and growing the Team. (13:30). • Establishing a...
Dec 05, 2024•30 min•Ep. 122
https://www.instagram.com/laurenlappin_ In this week's episode Lauren shares several ways that she's taking care of herself (and by extension her Family and her Team) this December. Lauren asks the question: Are You Planning to Thrive, or Just Survive? "We (as Business Owners) need to take care of ourselves and enjoy this time of year, too" ~ Lauren Lappin. A focus on health at this time of year is key to making it through the silly season unscathed. (05:30). Massage, Chiropractic ( where requir...
Nov 28, 2024•23 min•Ep. 121
Grow Your Beauty Biz: https://laurenlappin.com.au/private-coaching In this week's episode Lauren answers a wide-ranging list of Listener Questions from a recent Instagram Poll. (If you have burning questions for your Salon Business and want to hear Lauren's take on them in a future episode of the Podcast - Follow Lauren on Instagram here https://www.instagram.com/laurenlappin_ ) How do you manage the Family Schedule while running a business? How early do you get to the Salon before your first Cl...
Nov 21, 2024•29 min•Ep. 120
