Want More Info on the Salon Boss Mastermind? DM 'MASTERMIND' to Lauren on Instagram https://www.instagram.com/laurenlappin_ In this week's episode Lauren asks a very big question: "If I was to look at your calendar right now, what would it tell me about your business and life in 12 months?" The things that you are dedicating your time to right now, will dictate how your future is going to look. (02:15). No time for business development = no chance for growth. (02:55). "The definition of insanity...
Nov 14, 2024•21 min•Ep. 119
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses a key factor in attracting and keeping Better Clients , and that's to Start by Being a Better Client Yourself. "What you put out there, is what you get back"~ Lauren Lappin. • No-shows in business. (05:00). • Last-minute cancellations in business. (06:30). • Being asked for a cheaper prices and/or discounts. (08:00). • Chasing people for money sucks!! (10:00). • Lauren's Week from Hell, and trying to model Ideal Clie...
Nov 07, 2024•25 min•Ep. 118
Want More Info on the Salon Boss Mastermind? DM 'MASTERMIND' to Lauren on Instagram https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses how to increase your Salon Service Prices on a regular basis, and why you shouldn't ever feel uncomfortable and/or greedy when doing so. "Price rises are necessary to combat rising costs, sustaining your continued business growth, and to fairly compensating both yourself and if you have one, your Team" ~ Lauren Lappin. How To Increase...
Oct 31, 2024•28 min•Ep. 117
Want More Info on the Salon Boss Mastermind? hello@laurenlappin.com.au | https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses 5 Different Types of Social Media Content that might be working against your goals of getting booked and busy in your Salon. "Get specific about the type of Client you want to attract to your Salon, and craft your Social Media Content to appeal to that exact type of person" ~ Lauren Lappin. Stop creating and posting educational content around yo...
Oct 24, 2024•19 min•Ep. 116
Want More Info on the Salon Boss Mastermind? hello@laurenlappin.com.au | https://www.instagram.com/laurenlappin_ In this week's episode Lauren shares three key lessons she learnt while scaling her Beauty Business from 20K months to 80K months. You need to let go of control and trust Your Team (01:00). Time spent working on Clients in your Salon, isn't as value as time spent working on Your Business (04:30). Set Revenue Goals (09:00). Rate and Review the Show in Apple: https://podcasts.apple.com/...
Oct 17, 2024•17 min•Ep. 115
Want More Info on the Salon Boss Mastermind? hello@laurenlappin.com.au | https://www.instagram.com/laurenlappin_ In this week's episode Lauren shares a Big Life Update, covering all things Business, Coaching and Entrepreneurship. Lauren's goal in this episode is to show that business can be everything from stressful and demanding, to exciting and new (and everything in-between), all at the same time. No one's Business Life is perfect day in, day out, but that's part of what makes growing and sus...
Oct 10, 2024•26 min•Ep. 114
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses how she approaches the busiest time of the year in her Salon (being November and December). She shares some super valuable tips for thriving during this period, keeping your Team motivated, and your Clients happy. Don't Overbook Yourself (01:00). Stick to your Set Working Hours! Start Organising for Your Busy Period (08:45). Block out some time to book in your best Clients as far in advance as possible. Celebrate You...
Oct 03, 2024•25 min•Ep. 113
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses 7 Ways to Get Stuff Done in your business, even when you don't feel like being productive. 7 Ways to Fight Back Against Procrastination in Your Salon Business: Remove Physical Clutter (06:20). Remove Digital Clutter (08:00). The 5 Minute Rule (12:15). The 2 Minute Rule (14:05). Get the Hardest Task Off Your To-do List First ("Eat That Frog") (15:00). Stop Over-Investing in Learning, and Under-Investing in Doing (19:0...
Sep 26, 2024•29 min•Ep. 112
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses the Do’s and Don'ts of Open-Air Salon Communication. The way both your Team and your Clients communicate in an Open-Air Salon can leave a lasting impression on everyone in the Salon at the time - positive when you get it right, and negative when you don't. Communication Rules for Team Members. • Lauren shares a story of getting trapped in an incredibly uncomfortable Salon conversation. • Establish Rules and Policies ...
Sep 19, 2024•23 min•Ep. 111
https://www.instagram.com/laurenlappin_ In this week's episode Lauren shares several reasons why you need to "Hire Slow, Fire Fast" in your Beauty Business. Managing staff is never easy, and it's never set-and-forget, but letting someone go can be even harder. It takes awareness, nuance, and compassion (for everyone involved in the process). "Good hiring decisions never come from a place of desperation" ~ Lauren Lappin. Why You Need to Hire SloW, Fire Fast: Not letting someone go can negatively ...
Sep 12, 2024•21 min•Ep. 110
Grow Your Beauty Biz: https://laurenlappin.com.au/private-coaching In this week's episode Lauren answers 6 different and wide-ranging Listener Questions from a recent Instagram Poll. (If you have burning questions for your Salon Business and want to hear Lauren's take on them in a future episode of the Podcast - Follow Lauren on Instagram here https://www.instagram.com/laurenlappin_ ) How do you deal with the Highs and Lows of an Entrepreneurial Life? (01:10) The LED Lash System ( Lauren's initi...
Sep 05, 2024•29 min•Ep. 109
https://www.instagram.com/laurenlappin_ In this week's episode Lauren shares 9 Reasons That Your Clients Aren't Coming Back to You. Improve any or all of these factors and you will definitely see an improvement in your Client Retention Rate and your Positive Referral Rate. Lack of Comfort During Appointments. Poor Presentation and/or Cleanliness of the Salon Space (04:45). Bad Smells in the Salon Space (07:20). Disruptive Environments and Inappropriate Conversations (14:50). You're Not Managing ...
Aug 29, 2024•41 min•Ep. 108
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses the 3 Signs You Should Be Raising Your Prices. Your costs have increased. (01:20) Keep an eye on Competitor Pricing, but don't base your pricing on theirs. (07:15) You've Got Too Many Clients. (If the demand is greater than the supply, raise your prices!) (11:40) Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128 Rate the Show in Spotify: https://open.spotif...
Aug 22, 2024•21 min•Ep. 107
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses 13 Things That Will Help You Achieve Your Business Goals Faster. Thinking Abundantly. (02:15) Ask for Help. (05:55) You Need to Spend Less Time on the Tools. (07:00) Take Responsibility for Your Business. (10:10) Get Uncomfortable! (12:00) Solve Problems for Your Ideal Clients. (14:00) Price Your Service for Profit. (16:30) Focus on You and Your Business. (19:15) Grow a Team. (21:20) Set Goals (and make them a bit sc...
Aug 15, 2024•39 min•Ep. 106
https://www.instagram.com/laurenlappin_ In this week's episode Lauren shares 5 Lash Industry "Icks" that she really doesn't like to seeing, and sadly she sees them all far too often. Complaining about your Clients on Social Media. (01:15) This extends to Reels making fun of Clients, and posting harsh policies and pricing updates on your Socials. Charging an After-hours Surcharge. (09:00) Using anything over 10mm on (or not even Lashing) the inner-corner of the eye. (13:15) Judging other Salons f...
Aug 08, 2024•37 min•Ep. 105
Salon Goals - https://laurenlappin.com.au/salon-goals In this week's episode Lauren discusses what to do when your hire a Team, but your Clients just want you. It took Lauren 3 whole years (in 1/2 day cuts) to reduce her client load down and to fully transition her Clients over to Team Members that those Clients were happy to stay with. You need to make yourself less available. (03:15) Stop marketing yourself. (07:20) Stop people pleasing. (09:00) You need to let go of control. (11:00) "Differen...
Aug 01, 2024•18 min•Ep. 104
Salon Golas - https://laurenlappin.com.au/salon-goals In this week's episode Lauren shares an amazing conversation she had recently with Tylar from Unreal Artistry in Beaconsfield, Australia. Tylar got started in the Beauty Industry at the age of 15, and worked both in Australia and in Canada (in all different types of beauty businesses) before returning to Melbourne to establish her own Salon Business. Tylar is now known throughout the Industry for her unique and amazing Salon location, and her...
Jul 25, 2024•36 min•Ep. 103
https://www.instagram.com/laurenlappin_ In this week's episode Lauren answers questions from a recent Instagram Q&A Poll. There's a mix of personal and business related questions, so for all additional resources and any links mentioned see below: Do you ever feel burned out, or like you just can't be bothered? Salon Music and Client Refreshments. (07:10) How to gain new Clients after moving to a new state (or town/city/region). (13:40) Does Lauren follow a workout plan, how many days per wee...
Jul 18, 2024•49 min•Ep. 102
https://www.instagram.com/laurenlappin_ In this week's episode Lauren shares 10 Things She Has Learned in 10 Years of Business. Being the "Best" will only keep you stuck working on Clients (04:30). You need to invest in You (09:15). Everyone is Replaceable (13:00). Work out what your time is worth (per hour), and then outsource any task that costs you less than 50% of your hourly rate and pay someone to do it for you (18:10). You've got to know your Numbers (19:40). You need to know your Break E...
Jul 11, 2024•39 min•Ep. 101
https://www.instagram.com/laurenlappin_ In this week's episode we are Celebrating 100 Episodes of The Lash Business Lounge. In this very special episode, Lauren is joined by her Podcast Producer, Josh, who has a selection of burning questions for the Lauren and the show. • How has Marketing in the Beauty Industry changed since early 2022? (02:00) • What lessons did Lauren learn by diving into making Reels and producing so much video and audio content over the past 2-3 years? (08:35) • Is long-fo...
Jul 04, 2024•41 min•Ep. 100
Salon Goals July 2024 - Click to Learn More. In this week's episode Lauren discusses a super important topic for both the smooth running of your Business and the financial viability of your Business, Stock Control. "You really don't want to run out of stock, as your Clients will see it as a lack of professionalism" . "When you do your ordering only when supplies are low, you're setting yourself up for embarrassing situations and even Client cancellations". "If you're not keeping track of your st...
Jun 27, 2024•24 min•Ep. 99
https://www.instagram.com/laurenlappin_ In this week's episode Lauren shares her Top 5 Reasons for Firing a Client. The Client has unrealistic expectations. (02:00) Regular payment issues and/or payment disputes. (05:50) Chronic lateness and/or No-shows. (09:30) Disrespectful or abusive behaviour towards Yourself, or your Team, or other Clients. (11:00) Lack of compatibility. (14:30) Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128 Ra...
Jun 20, 2024•24 min•Ep. 98
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses the Things She Didn't Do to Grow Her Clientele. Lauren didn't run lots of crazy discounts, or sales, or promotions. (01:40) Lauren didn't just create and post Content when she felt like it, she committed. (05:00) Lauren didn't view other People (and Businesses) as competition. (06:40) Lauren didn't copy what other Salons were doing in their Businesses. (08:50) Lauren wasn't lazy, and she wasn't complacent. (10:40) La...
Jun 13, 2024•17 min•Ep. 97
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses the six things her highest achieving business coaching Clients have in common. They're Action Takers. (02:00) They Know The Have to Put the Work In. (05:00) They're All Coachable and also Open to New Ideas. (07:00) They Choose to Work on Their Business, Not Just in It. (09:30) They All Focus on Long-term Success. (11:10) They Have Been Actively Involved in Business Coaching for 12 or More Months. (17:38) Rate and Rev...
Jun 07, 2024•24 min•Ep. 96
In this week's episode Lauren answers questions from a recent Instagram Question Box and Q&A. If you want to ask Lauren a question for future Q&A Episodes, keep an eye on her Instagram Account @laurenlappin_ When you raise your prices, do you notify your Clients about the price rise? (00:55) Kids in Salon. (03:55) Tips for becoming a Lash Supplier. (10:00) Tips for not eating outside of meals. (12:20) Hiring Receptionists. (15:45) How do you resist the urge to take work back, when your T...
May 31, 2024•23 min•Ep. 95
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses the very controversial (yet persistent) question that has permeated Lash Business Discussions all around the world in 2024: Is The Lash Industry Dying? Lauren explores where (and why) these discussions are happening, her thoughts on the assertion from both the Salon Owner and Beauty Practitioner perspective, and she also pushes back against this being a tide that the fight can't fight against. Rate and Review the Sho...
May 23, 2024•18 min•Ep. 94
https://www.lashdeyelashes.com/products/2024-melbourne-lash-conference Discount Code: LBL10 (for 10% off your 2024 Melbourne Lash Conference Ticket) In this week's episode Lauren chats with the amazing, Deanna Campese. Deanna is the founder of Lash'd Eyelashes, the International Lash Masters Conference, and a game changing new Training Initiative with the goal of helping Lash Artists to formalise their experience in Australia. What you will hear in this incredible episode: Deanna's path from Com...
May 17, 2024•42 min•Ep. 93
https://www.instagram.com/laurenlappin_ In this week's episode Lauren shares her Top Tips for Avoiding Burnout in your Beauty Business. Lauren's Top Tips for Avoiding Burnout in Business. 1) Revisit Your Why. Ask yourself the following questions: Why did you start your Business? Why do you continue to operate your Business? Do your daily tasks still align with your Why ? 2) Set Boundaries & Stick to Them. (Make Your Default Answer NO). 3) Always Have Something Meaningful to Look Forward To. ...
May 09, 2024•24 min•Ep. 92
Everything Lauren Lappin: https://www.laurenlappin.com.au In this week's episode Lauren shares her Top 5 Hard Truths About Business, and what it really takes to succeed in the super competitive Beauty Industry of 2024 (and beyond). Lauren's Top 5 Hard Truths About Business. If you're not prepared to take risks, your business simply won't grow beyond that level that you're at now. (Risk 1 - Delegation and Letting Go of Control. Risk 2 - Investing in Yourself and Your Business/Team). Success Doesn...
May 02, 2024•22 min•Ep. 91
https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses multiple ways to repurpose your existing Social Media Content into fresh content pieces for your Socials. Lauren uses all of these methods to repurpose her own Social Media Content on her accounts - so this isn't theory, it's tried and true. Do a deep-dive into your Insights on Instagram (or whatever analytics you have access to on your Social Media channel of choice) and make a list of high performing content pieces...
Apr 25, 2024•25 min•Ep. 90
