EP152 - Salesforce.com Shopper First Research with Rick Kenney Rick Kenney ( @rickkenney ) is Head of Consumer Insights at Salesforce. Rick recently completed a " Shopper First Retailing " study in conjunction with Publicis.Sapient. The study included data from: Shopper activity: Digital shopping behavior of 500+ million shoppers Consumer survey: Preferences of 6,000 global consumers Mystery shopping: 70 brick-and-mortar stores evaluated for consumer experience Don't forget to like our facebook ...
Nov 19, 2018•55 min•Ep. 152
EP151 - Tyson Food E-Commerce VP Tim Madigan and Samir Bhavnani of 1010data Tim Madigan is the Vice President of eCommerce at Tyson Foods. Samir Bhavnani is the Vice President Consumer Insights at 1010data. We caught up with Tim and Samir at the 2018 GroceryShop tradeshow in Las Vegas. " The State of Grocery " PDF Report from 1010data Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 151 of the Jason & Scot show was recorded o...
Nov 14, 2018•41 min
Amazon plans to split HQ2 to two cities Amazon Plans to Split HQ2 Evenly Between Two Cities (WSJ) Amazon Plans to Split HQ2 Between Long Island City, N.Y., and Arlington, Va. (NY Times) GroceryShop Recap GroceryShop is the first year of a new show focused on disruptive trends, technologies and business models in grocery & CPG that includes both established and startup CPG brands, supermarkets, c-stores, drug stores, discount stores, ecommerce players, warehouse clubs, grocerants and non-trad...
Nov 07, 2018•49 min•Ep. 150
Happy Birthday, to Jason's wife, Leila! Scot Wingo is contributing the Forbes Digital Council, and writing about his new Vehicle 2.0 Framework. Introducing Vehicle 2.0 . Jason Goldberg is also contributing to a regular retail column on Forbes, starting with his first article: What Competitors Are Missing About Amazon's New 4-Star Retail Concept. Scot is appearing in a national TV spot promoting his alma mater, North Carolina State, " Think and Do! " Jason is leading several sessions at GrocerySh...
Oct 26, 2018•54 min•Ep. 149
EP148- Amazon 4-Star Retail Concept Store Amazon 4-Star, Amazon’s latest brick and mortar retail concept, opened in the SOHO neighborhood of New York City on Thursday, September 27th. The premise that its assortment of merchandise available in the store is rated 4-star or higher, curated by customers, a top seller or is new and trending on Amazon. Jason was on-hand for the grand opening and gives a first-hand account. " What Competitors Are Missing About Amazon's New 4-Star Retail Concept " from...
Oct 03, 2018•43 min•Ep. 148
EP147- Industry News, Amazon, Apple, Recode, Shop.org, and holiday forecasts It's a news-a-palooza this week including including Amazon, Apple, Recode, Shop.org, and holiday forecasts and more. Scot and I get together in person in Chicago to discuss all the news an implications. Amazon News Amazon Go opens in Chicago and Jason has a trip report Bloomberg reports Amazon may have plans to open 3000 Amazon-Go stores Amazon Storefronts is a new feature for small businesses to curate collections Amaz...
Sep 26, 2018•1 hr 8 min•Ep. 147
Sucharita (Mulpuru) Kodali @smulpuru is the Vice President and Principal Analyst at Forrester Research covering retail and e-commerce. She has previously worked at Saks Fifth Ave, Toys R Us, and Walt Disney Company. In this interview, we cover a wide range of topics including shop.org 2018, Amazon, marketplaces, holiday 2018 predictions, personalization, and the future of e-commerce. Upcoming: Groceryshop October 28-31, Las Vegas Don't forget to like our facebook page, and if you enjoyed this ep...
Sep 23, 2018•55 min•Ep. 146
EP145 - Industry News Amazon, Walmart, Apple Amazon News Amazon (briefly) passes $1 trillion market cap J-Crew selling on Amazon N ew Amazon Ad tracking pixel Amazon Go opens third store (with more announced openings in IL, CA, and NY) Apple News New iPhones being announced 9/12 iOS 12 Ipads/AppleWatch Other News I nstagram Shopping App Kylie Cosmetics coming to Ulta Walmart Premium Outdoor Store Who will win holiday toys? Kroger Simple Truth expands to China Upcoming: Shop.org September 12-14th...
Sep 10, 2018•44 min•Ep. 145
EP144 - Tommy John founders Tom Patterson and Erin Fujimoto Erin Fujimoto and Tom Patterson are the founders of Tommy John , a vertically integrated consumer brand in the underwear category. They have recently expanded to include direct to consumer, woman's apparel and are now opening their own stores. In this interview, we cover a wide range of topics including the origin story, direct to consumer versus wholesale, the challenges and opportunities of being a digitally native brand, omni-channel...
Sep 06, 2018•53 min•Ep. 144
EP143 - Dell head of digital transformation Sarika Puri Sarika Puri is a Senior Director and Head of Digital Transformation Acceleration Organization at Dell Technologies. In this interview, we cover Sarika's background and discuss Dell Technologies journey to digital transformation. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 143 of the Jason & Scot show was recorded on Tuesday, August 7th from the eTail East tradeshow ...
Sep 02, 2018•46 min•Ep. 143
EP142 - Industry News and Retail Earnings Scot Wingo Tarheel of the week. Amazon News Amazon licensing it’s Amazon Go “Just Walkout Technology” to Hundai in S. Korea Whole Foods now selling via Alexa Whole Foods offering 30-minute windows for curbside pickup Party City selling on Amazon Walmart News Earnings – Same Store Sales up 6% y/y (highest in 10 years) 40% E-Com Growth Traffic and Tickets up 2% in US Grocery pickup is now in more than 1,800 locations (40% of US Pop by EOY) “Clearly, the co...
Aug 28, 2018•49 min•Ep. 142
Liraz Margalit , PhD, is a Web Psychologist, a Keynote Speaker and Head of Behavioral Research at Clicktale. She integrates Cognitive Psychology and Behavioral Economic perspectives to analyzes online consumer behavior and delivers actionable insights for business stakeholders. In this interview, we cover Liraz's background, digital body language, the mobile mindset, and the role of emotion in shopping. Don't forget to like our facebook page, and if you enjoyed this episode please write us a rev...
Aug 22, 2018•42 min•Ep. 141
EP140 - Stripe Head of Stripe Issuing, Lachy Groom Lachy Groom is the head of issuing at Stripe . Stripe is a payment processor that provides a set of tools to help businesses accept payment online. Their clients include Warby Parker, Wish, and Target. Lachy was the 30th employee at Stripe, he leads Stripe Issuing which is an end-to-end platform for quickly creating, distributing, and managing physical and virtual cards. In this interview, we cover Lachy's background, the range of Stripes servic...
Aug 10, 2018•32 min•Ep. 140
EP139 - B8ta founder and CEO Vibhu Norby Vibhu Norby is the founder and CEO of b8ta . b8ta is a software-powered brick and mortar retailer designed to improve the customer and maker experience. They help people discover, try, and learn about new tech products while empowering makers with a simple retail-as-a-service model that puts them in control. In this interview, we cover Vibhu's background, how he came to the idea for B8ta, b8ta's retail partnerships (including Lowe's and Macy's), their uni...
Aug 07, 2018•54 min•Ep. 139
EP138 - Amazon Q2 2018 Earnings Hot Take This episode is a hot take on Amazon Q2 2018 earnings Amazon Q2 Earnings Highlights $52.9B, which is a 39% y/y increase $2.98B in operating income $21.8B in Free cash flow, less $11.4B in capex, $6.2B in lease repayments = Net $4.1B Free Cash Flow AWS had a material acceleration up 48% y/y constant currency and profits were $1.4b Amazon Web Services – came in at $6.1b – 49% y/y growth (an acceleration from last quarters 48% growth) North America – $32.2B ...
Jul 31, 2018•52 min•Ep. 138
Industry News NRFTech Peter Schwartz GetSpiffy Fund Raise Google Express Traction Amazon Prime Day Amazon Press Release USA Today Recap Target results on Prime Day Listener Questions Joan Abrams asks: How important are progressive web apps going to be for retailers? Any retailers doing this really well yet? West Elm Example: https://mobile-beta.westelm.com/ Julie Acosta asks: Any updates on multi-touch attribution models/partners - who’s doing online/offline (brick & mortar) right? Upcoming ...
Jul 20, 2018•52 min•Ep. 137
Amazon News Amazon Prime Day this year has leaked and will be July 16-17 Amazon today announced the acquisition of Pillpack for $1b Amazon recruits small businesses, to deliver packages Amazon was fourth-largest advertiser in the US ahead of Walmart, GM and Ford. Amazon is merging 1P and 3P and the robots are winning vs merchants - "hands off the wheel" Industry News Supreme court rules in favor of South Dakota in South Dakota v. Wayfair, Inc., et al . The ruling effectively overturns the previo...
Jun 29, 2018•1 hr 5 min•Ep. 136
Chuck Davis is the CEO of Prodege ( Swagbucks, MyPoints, and Shopathome), a leading rewards discovery site. Chuck was the first President of E-Commerce for the Walt Disney Company, former CEO for ShopZilla, former CEO of Fandango, and is a former Shop.org board member. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 135 of the Jason & Scot show was recorded on Tuesday, June 5th, 2018. http://jasonandscot.com Join your hosts ...
Jun 18, 2018•39 min•Ep. 135
Episode 134 is a recap of Mary Meekers "Internet Trends 2018" report, and the weeks news. Industry News Walmart Shareholder Meeting Walmart Launches JetBlack Ulta, Sears, Macys, Target report quarterly earnings Apple WWDC Mary Meeker, State of the Internet 2018 Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 134 of the Jason & Scot show was recorded on Monday, June 4th 2018. http://jasonandscot.com Join your hosts Jason "Ret...
Jun 06, 2018•50 min•Ep. 134
EP133 - Hot Take: Adobe acquires Magento Adobe announced that they are acquiring Magento commerce for $1.68b. It was disclosed as part of the deal that last year magento’s revenues were $150m, so that’s a 11X multiple which is pretty awesome. Adobe’s largest deal in decade. Adobe announcement Magento Blog Mark Lavelle , CEO, and Peter Sheldon VP Strategy at Magento Commerce were on Episode 50 of the Jason & Scot Show. Don't forget to like our facebook page, and if you enjoyed this episode pl...
May 22, 2018•27 min•Ep. 133
EP132 - NPD Idea 2018 Recap NPD held it's semi-annual customer conference, Idea in Austin Texas on May 16th and 17th. Jason and Scot both presented content at the show. This weeks episode is a recap of the show. Target CEO Brian Cornell Keynote Google X, Captain of Moonshots, Astro Teller Keynote Author Michael Dart Keynote ( Retail's Seismic Shift: How to Shift Faster, Respond Better, and Win Customer Loyalty ) Scot Wingo " MarketPlace Madness " (PDF) NPD Retail Trends Don Unser , Group Preside...
May 22, 2018•1 hr 2 min•Ep. 132
This episode catches up on the latest e-commerce news Walmart News Walmart Acquires 77% of India E-Commerce Site FlipKart AllswellHome.com launch Website Redesign New Delivery Partners Doordash, Postmates Amazon News Sears Tire Partnership Kohls traffic is up at Amazon Stores Chicos says presence on Amazon is driving more store traffic Other News Google IO Facebook F8 Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 131 of the Ja...
May 12, 2018•52 min•Ep. 131
EP130 - Comcast Ventures Daniel Gulati We caught up with Daniel Gulati ( @ DanielGulati ) at ShopTalk 2018. Daniel is a partner at Comcast Ventures a venture capital firm that focus on early stage consumer internet investing. Comcast Ventures was an early investor in Away, MealPal, and recently invested in Zola ( hear Zola founder Shan Lyn in episode 98 ). We spoke with Daniel about his background, his book, Passion and Purpose: Stories from the Best and Brightest Young Business Leaders, his por...
May 07, 2018•54 min•Ep. 130
EP129 - Amazon Q1 Earnings Hot Take This episode is a hot take of the Amazon Q1 2018 earnings Amazon Q1 Earnings Highlights $51b, which is a 43% y/y increase - 39% constant currency, 27% ex- Whole Foods NA was up 46% y/y which drove $1.1b in profits (26% ex WFM) Intl was up 21% constant currency and lost $622m AWS had a material acceleration up 48% y/y constant currency and profits were $1.4b Amazon Prime fee increasing to $119 (20% increase) Marketplace 52% 3P by Unit sales 3P Growing at 60% (c...
May 01, 2018•49 min•Ep. 129
EP128 - TopHatter CEO Ashvin Kumar We caught up with Ashvin Kumar at the ShopTalk 2018. Ashvin is the co-founder and CEO at Tophatter an innovative live action site for mobile shoppers. With the engagement and psychology of a game and the economics of a marketplace, Tophatter generated over $300 million of GMV in 2017 (100% up on 2016) and sells 100,000+ items every single day. We talked with Ashvin about his background, including his previous start-up Blippy. The pros and cons of various auctio...
Apr 18, 2018•45 min•Ep. 128
Episode 127 is an interview with Katya Ermak, Director of E-Commerce and Digital Marketing at Sabon NYC. We caught up with Katya Ermak at the ShopTalk 2018. Katya is the director of E-commerce at Sabon NYC . We talked with her about how Vertically integrated brands think of Amazon. How they leverage their omni-channel tactics and the future of malls. How Sabon is approaching e-commerce including their Magento platform, and some of their current tools such as Dynamic Yield . Episode 127 of the Ja...
Apr 16, 2018•29 min•Ep. 127
EP126 - American Eagle former CDO Joe Megibow We caught up with Joe Megibow at the RetailNext party at ShopTalk this year. Joe is the former chief digital officer at American Eagle Outfitters, he's also served as President at Joyous.com and General Manager for Expedia.com. We talked with Joe about his impression of ShopTalk this year, his early experiences in the e-commerce industry (including at TeaLeaf which was acquired by IBM), how American Eagle thinks about Omni-Channel. About RetailNext C...
Apr 09, 2018•37 min•Ep. 126
EP125 - Johnson & Johnson E-Com VP Sri Rajagopalan and Samir Bhavnani of 1010data We caught up with Samir Bhavnani of 1010data (previous appeared on Amazon Private Label Deep Dive Episode 103 ) at ShopTalk this year and he brought Sri Rajagopalan , VP of E-Commerce at Johnson & Johnson with him. We cover a variety of topics including brands going direct to consumer, brands working with Marketplaces, Amazon's entry into Healthcare, and Amazon Private Label OTC. Episode 125 of the Jason &a...
Apr 04, 2018•42 min•Ep. 125
Bob Kupbens is the VP of B2C and seller experience at eBay. He's has previously been responsible for E-Commerce at Target, Delta Airlines, and Apple. We covered a variety of topics including the latest innovations at eBay, as well as if and how brands should use Marketplaces and eBay. Episode 124 of the Jason & Scot show was recorded on Monday, March 12, 2018. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, ...
Mar 30, 2018•32 min•Ep. 124
Luke Rauch is the Sr. Director of Insights at Walgeens. We caught up with Luke at the PathtoPurchase Summit , where he gave a key-note about how to success in the Age of Amazon.. We covered a variety of topics including: Unique assortments and customer expereince Loyalty Programs Omni-Channel Future of E-Commerce Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 123 of the Jason & Scot show was recorded on Monday, March 12, 20...
Mar 27, 2018•31 min•Ep. 123
