In today's episode, we are joined by Luke Mead from the LMS Group, a multi-7 figure MSP -- which started at the age of 15, while working at a part-time job cleaning gravy pans one fateful Wednesday in a local restaurant. Luke started the business so young at his parents' dining room and still needed to be driven to his clients' offices. He registered his Ltd company back in 2010 at 19 years old, with their first official office right above a kitchen restaurant. Today, LMS Group is a multi-awarde...
Sep 20, 2021•33 min
In the business world, especially within the IT & MSP space, there had been and there will always be attacks. It’s just a case of how they present themselves in the world. In this episode, we learn and understand how to react to them and most importantly, how to respond to them. We kicked off the episode with Mostyn sharing with us who he is, what he does and who he helps. Mostyn is the CEO of Astrix and they specialise in cyber security for MSPs. Mostyn and I started by discussing what he w...
Sep 05, 2021•28 min
To start, I share a brief summary of how Phil and I connected and then Phil went on to introduce himself, what he does and who he helps. Phil shares that they specialise in looking at customers’ usage of Microsoft 365, having noticed that there is a lot of underutilisation of the app and people are leaving value on the table. Phil says they think there is a great opportunity for partners particularly in the IT & MSP space. Phil’s company has conducted a lot of research, over 10,000 users in ...
Aug 30, 2021•21 min
The podcast episode is called Beyond Awesome: Creating Systems for Success and in this episode, there is much vulnerability from me. We begin the episode with myself sharing personal things like my story and who I am outside of the IT Experts Community. I also shared with Jason and Heather where I came from, why I’m doing what I’m doing and how we at IT Experts are helping the IT & MSP community. I also share with you, and the guys from Bitdefender my favourite movie, and something that peop...
Aug 23, 2021•27 min
I love to work in a collaborative manner with the members of the IT Experts community, but sometimes we need a bit of “Tough Love! In this episode, I am telling you frankly to stop selling the tech in your MSP and check out this short sharp blast on what you should do instead and more importantly how to change your messaging to help resonate with your target market better To begin with, I highlighted that not all MSPs are the same though they do the same function, just like business coaches! I w...
Aug 16, 2021•11 min
The SDC Channel Summit was a one-day summit including a series of 50-minute roundtable sessions educating MSPs on the key issues they face as they look to be a partner in their customers’ digital transformation journey. I’m proud to have been part of this event and do the keynote speech on how to build high-performing teams that drives business growth. In my keynote speech, I talked a little bit about our very own, the IT Experts MSP Profit Builder System, the Shadow of a Leader which is about h...
Aug 09, 2021•16 min
You may know that we have an amazing team based in the Philippines. I get asked a lot about my team, what we do, how we work and how we make it a great team? I start this show by sharing some brief details about my team and how I want them to feel part of the business, not only with the successes but also with the challenges we’ll go through to scale and grow. I highlighted that though I want my team to work hard and give back to the business, at the same time I want all of us to have a bit of f...
Aug 02, 2021•11 min
Today we talk about business automation, process automation and delivering significant stickiness to your clients by providing them effectively with their own PSA Tool. To start off, John shared the journey of the company which started as a one-man MSP then transitioning to a company that’s now a Dynamics for SME-based clients. John then touched on technical side of things like details about Microsoft Dynamics and the apps they include. He describes MS Dynamics as a big box of Lego. John and I t...
Jul 26, 2021•25 min
I asked Jason what the relationship with new clients will look like in the future, and how conversations will change. Jason believes that the biggest fundamental change in terms of client relationships is that the goals of technology will then be a direct alignment to the goals of the business. Jason and I then talked briefly about sales and how sales language is so important. I shared how it’s similar in our very own IT Experts Community within the IT Experts App where we don’t sell but rather ...
Jul 12, 2021•22 min
We talked about business automation, the latest technology, the shape of leadership and the things to come in your IT & MSP business in the new way of working. Jason began talking about how he sees rapid changes within the structure of the MSP and helpdesk as a whole. He talks about the points he believes will be in the future of MSP and help desk like how the customer care piece is going first line and product portfolios will just continue to grow and grow. Then Jason and I weighed in brief...
Jun 28, 2021•33 min
We are still giving you a tonne of value but this time, it comes with so much MORE. First, we cover off what you need to do right now to get you on track and get your IT & MSP business growing. Spoiler alert! It’s all about confidence and discipline. Secondly, as we launch this special episode, we also launch our brand new IT Experts Test, I go through with you in this podcast why we asked each question and then explain why it is so important. I encourage you to take the IT Experts test whic...
Jun 21, 2021•27 min
This episode is a two-part podcast where I share with you the interview that BBC Radio London held with me talking about how to adopt to the new way of working. In this episode, I tackle the four key points and break down the tips and strategies in adopting a hybrid working environment, I share with you the 7-minute audio clip of the interview I had in BBC Radio London. In the interview, I talked about how to set up a routine when working from home and the changes we’ve seen on how we work more ...
Jun 07, 2021•25 min
PPA or DISC profile, whatever you name it, is a profiling tool that scores you from the questions you answer. It is an assessment of behaviour for you to better understand yourselves, your peers and your team members. It scores you focusing on four personality traits: D – Dominance I – Influence S – Steadiness C – Compliance I go on to explain more specifically the different types of assessment, from D to C, and how people with these results fit into the world of IT & MSP. Then I shared with...
May 31, 2021•25 min
In this episode, he shared powerful tips on how to smash, destroy and kill any reservations, issues, and challenges that IT & MSP business owners have around prospecting online, how to talk to people online, and closing online. Matt shares how he believes that human-to-human interaction built within the structure, despite technology automation and marketing, plays a very bold part in sales, now more than ever. He and myselWef then continued to share how Sales is all about the service element...
May 18, 2021•31 min
Returning to the hybrid office will obviously come with leadership challenges for IT & MSP business owners, so I share with you 3 strategies or tips to get staff back into the office, get them working, and engaged. 1. Regrouping and reconnecting 2. Resetting individual targets 3. Creating an engaged environment I hope that this episode helps you prepare to get your teams back to the office and make sure you are getting the best out of your IT & MSP business. You can access the other IT E...
May 10, 2021•10 min
Welcome to the IT Experts Podcast - Break Fix Edition; shorter and sharper blasts of IT & MSP business growth tips, tricks, support, and advise. And in today's episode, I share with you our IT Experts community and what it’s all about, how it can help you, what it can do for you, and what it provides you. Obviously, we created our own app that’s aligned with our company values and created a community to provide value, assistance, and support to IT & MSP business owners. There are 3 level...
May 03, 2021•8 min
Heather shares with us how the way of selling and growing is evolving. She then talks about how making inclusive business decisions will not only get your business better results but also have your team buying in the same vision and moves the same direction. She also notes two sides to consider in selling virtually which are: 1. Technology 2. Strategic understanding before getting on a call and sell Heather also discussed how marketing doesn't have to be expensive. She encourages to find a partn...
Apr 26, 2021•34 min
Pippa shared with us how marketing has changed in the last five years, with the trend now focusing a lot on the digital space such as social media, webinars, e-books. She also foresees this trend to continue in the next five years. We talked about when, as an IT & MSP business owner, you realise that working with an external marketing agency takes too long and you need to be more reactive, that is the time that you need to invest in your own marketing team. It is important that you stay reac...
Apr 19, 2021•28 min
In this episode of the IT Experts Podcast - Break Fix edition, we talk about some proven and practiced tips that we have at the IT Experts community on how to prevent customers from canceling and postponing their services. You need to remember that retaining your current customers is as good as finding new clients in your IT & MSP business. But first, you need to understand what sales language is, and really set the truths and the facts from everything else. Now, what are the steps that you ...
Apr 05, 2021•10 min
So, what are they? Step 1: Get All the Facts - What is going on? What is the effect of the issue that is being identified? Step 2: State the Issues Correctly - Look at the actual business impact of said issues objectively Step 3 - Ask the Right Questions - What is the issue's impact on the client and on the business? Hear and listen to these questions' answers. Step 4 - Agree on the Next Course of Action - Makes sure it is SMART! Step 5 - Implement - Promptly execute on the ideas that you and yo...
Mar 22, 2021•9 min
Ayan shares how your digital marketing footprint can be compared to real estate -- how much are you investing in it? She also discussed how you don't necessarily have to hire a digital marketing agency for your IT & MSP business as there are many things that you can immediately do on your own such as: 1. Claim your Google My Business (GMB) listing 2. Get Google reviews She also talked about how even when you're not aware of it, your digital footprint can be easily checked. Ayan also discusse...
Mar 15, 2021•30 min
In this episode of the IT Experts Podcast, we are fortunate to be joined by IT Rockstars' Scott Millar as we talk about how important is nailing your niche in your IT and MSP Business. Scott talked about how helpful it is in generating more business in your IT and MSP business to really figure out your niche. And once you have clarity of what your vertical is, you need to map out your customer journey and figure out how you move each prospect from one section to another. He also shared how targe...
Mar 08, 2021•35 min
Pete talked about how he came into the decision of selling his seven figure MSP business, even after swearing not to. We also tackled how the most important currency right now is TIME, and how important it is how and where you spend your time. Pete also shared his long journey taking his MSP business from founding it to selling it just before the Covid 19 pandemic hit the world last year. He says that he can't pinpoint a specific technique that he used in growing his business but says that the g...
Mar 01, 2021•28 min
We now exist in a time where most of our lives have been migrated online -- family gatherings, shopping, customer support, and business meetings. And as a business, there's only one thing that you can do, stand out from the crowd. And this is where putting out the right content comes to play. Creating content for your IT & MSP business can be challenging at times, especially when you're not used to it. And when it comes to it, we normally think that you have to set a certain time exclusively...
Feb 22, 2021•33 min
We discuss the importance in having an appraisal system to measure your team performance. We also talked about the importance of you knowing that your team's job description is different from the appraisal system. Your Team Targets should be SMART: Specific Measurable Achievable Realistic Time-bound I hope that this episode helps you and your IT & MSP business team. You can access the other IT Experts Podcasts here – https://innovatetosuccess.com/itega-podcast/ To learn more about Tech Tribe...
Feb 15, 2021•9 min
Chris shared with us that there is no perfect PSA tool, BUT there is a perfect PSA tool for your business. We talked about the importance of knowing what you'll be using your PSA tool is for, and that you use it right within your IT & MSP business. Chris reminds that your PSA tool should be used with your overall contract management, it is not simply a service desk (many business owners use it as such). Chris also talked about the parts of their PSA tools that IT & MSP businesses miss ou...
Feb 08, 2021•28 min
In this episode of the IT Experts Podcast, we are joined by The Nigel Moore from Tech Tribe. Previously, he built a 1.5M AU$ MSP business, and exited in 2016. And today, we are going to be talking about how perfect pricing works in your IT & MSP business. We talked about the importance of confidence in building and growing your IT & MSP business. You need to know and trust yourself to do what you need to do; only then can you take your business to YOUR next level. Nigel shared one of the...
Feb 01, 2021•34 min
And in today's episode, I share with you 5 key business growth strategy elements that you can easily adapt in your IT & MSP business. We cover the model that we use here at IT Experts, and that is the IT Experts MSP Profit Builder System. This system is broken down into the five elements that we cover today. They are: 1. The Profit Builder Blueprint 2. The 5 P's Sales System 3. People Performance Programme 4. MSP Profit Maximiser 5. The Powerful Performance Plan I hope that this episode help...
Jan 28, 2021•11 min
As an IT & MSP business, closing a deal and conversion is key in keeping the business going. Cold calling allows you to reach out to your dream client and the best way to engage with them, get to know what needs they have and how exactly can you help them. John shares with us that as an IT & MSP business owner, you can sit down and wait for the phone to ring, or up your game and make that call. John also talked about the cold calling process; how important it is that you know how to appr...
Jan 25, 2021•30 min
We all agree that the current world situation (even when this is too far from ideal) has opened opportunities to the IT & MSP industry. Yes, you might have added a few clients, you needed to recruit new people, and the cashflow is doing good. However, the biggest challenge for you as the head of the organisation is making sure that you can maintain and improve the good things happening in your organisation right now. More than ever, you need to step down from being a manager, and step up and...
Jan 18, 2021•29 min
