Enjoyable ad breaks? Are they possible? If you listen to your viewers, they can be. By integrating customer research and experimentation into their team, ITV Hub has continued to grow in the competitive video-on-demand (VOD) market. Good Growth has provided experience and maturity in testing and customer-centric modelling to help evolve ITV’s digital platform. Change can start with individuals. ITV’s Head of Product, Stuart Jones, has been integral in cementing this culture within the business. ...
Oct 28, 2021•30 min•Season 4Ep. 2
Who says robots can’t understand humans? On this episode, Andrei introduces us to his business, BotsAndUs. He explains how the use of ‘Bo’, their customer-facing robot, can help improve a customer’s experience; whether they be at an airport, a shopping mall or in a store. Andrei then explains by listening and responding to his own customers, they developed a new Bot, ‘Mim’, that delivers real-time customer and data insights to a business, providing them with a better understanding of their custo...
Sep 15, 2021•16 min•Season 4Ep. 1
Why should Heinz Beanz be confined to the can? That’s what Kraft Heinz’s Northern European President, JoJo de Noronha questioned when she took up the role 18 months ago. JoJo joins Dan to explain how Kraft Heinz have innovated the Heinz Beanz brand through listening to their customers and observing trends in the FMCG market. Teaming up with Good Growth, they launched their Direct to Consumer proposition, Heinz to Home last year expanding the ways in which customers can enjoy Heinz branded produc...
Jul 29, 2021•28 min•Season 3Ep. 6
In this episode Dan Kendall speaks with fellow Good Growth colleagues, Tori Hermione Baker and Francesca Bateman on the representation of women and those of the LGBTQ+ community in the workplace and in leadership positions, as well as the influence businesses can have in actively promoting diversity and inclusivity.
Jun 24, 2021•31 min•Season 3Ep. 5
Through all the challenges and stresses of the global pandemic, opportunities to innovate clinical care and improve the patient experience have been realised. Dan speaks to the CEO of the Royal Devon & Exeter NHS Foundation Trust on the outstanding work performed by NHS staff over the last year and how the pandemic has accelerated the need for new ways of delivering care, through digital platforms like Epic. We also delve into the role the local community has in shaping how healthcare is del...
Apr 28, 2021•30 min•Season 3Ep. 4
With a vast experience of working in Ecommerce with global brands across Europe & Africa, there is no one better to discuss the relationship of brands in Ecommerce than Dean McElwee. Dean speaks of his learnings of working in different marketplaces, and the different expectations of consumers, with the increasing demand for a personalised shopper experience. He concludes by citing the pandemic as a revealing moment for businesses that a data-driven, customer-centric approach to decision maki...
Mar 31, 2021•20 min•Season 3Ep. 3
Mark Preston grew up on the rural farms of Australia learning about old cars, broken down trucks and complex machines. He first stepped into his motorsport career at his University down-under where he soon came over to the UK for an international study program in his mid 20's. Fast forward 20+ years and Mark has quite the motor sporting CV, ranging from Arrows Grand Prix, to McLaren and now DS TECHEETAH. Mark talks our host Dan Kendall through some of the tricks of the trade when it comes to Lea...
Feb 24, 2021•20 min•Season 3Ep. 2
Fat Face’s Global Operations Director, Mark Wright kicks off our new series by looking back at 2020, and the challenges he and the retail industry have faced to not only survive but thrive during the global pandemic. Mark outlines how agile they have needed to be in the way they operate and plan for the months ahead to ensure Fat Face continues to grow as we move through and beyond the pandemic. He also discusses Fat Face’s expansion to the US market and their ambitions overseas. We wrap up the ...
Jan 13, 2021•22 min•Season 3Ep. 1
In our final podcast of the year, Sir Vince Cable provides a compelling insight as to why he used innovation as a means of emerging from the 2008/9 financial crisis during his time in Government and advises on how this can be applied to the UK's recovery from the Pandemic. Regarded for his pragmatic and straight talking style, along with a strong background in Economics, he shares his view of the potential implications of a 'no deal' Brexit to businesses, and talks candidly on the challenge of C...
Dec 01, 2020•26 min•Season 2Ep. 5
Lord Victor Adebowale has devoted his career to tackling health inequalities in society, through all his accomplishments, his aim is to simply leave a place in a better state than he found it.
Oct 21, 2020•27 min•Season 2Ep. 4
The wonderful Anna Rawling sat down with host Dan Kendall to share her insights from a hugely successful career in media and now with The Business of Fashion. Alongside her accomplishments of leading customer acquisition and retention strategies in a disruptive media industry, she is a passionate advocate for equality, inclusion and diversity. You’ll be sure to find her informative, engaging and provocative as she captures the topic of innovation.
Sep 29, 2020•22 min•Season 2Ep. 3
In our next episode, Good Growth’s Director of Insight & Analytics, Mike Duke, sits down with Dan to outline why many businesses are inaccurately reporting performance online because of the inability to look beyond singular metrics and consider why customers are not buying. He explains how Good Growth can help businesses alter their approach by applying feedback from their own customers to determine how effective they are at converting users versus how effective they should be.
Aug 21, 2020•17 min•Season 2Ep. 2
To kick off Series 2, Dan is joined by Marketing pioneer, Simon Gulliford, Digital guru, David Plumb and Good Growth's Chairman & co-founder, Prof Chris Bones. Dan quizzes them on what innovation is all about as his guests discuss, debate and divulge into their own experiences of strategic innovation at a global scale.
Jul 22, 2020•38 min•Season 2Ep. 1
Our host, Dan Kendall previews what you can expect to hear through series 2 of the Good Growth podcast.
Jul 22, 2020•1 min
Our host, Dan Kendall talks about who we (Good Growth) are, what you can expect from listening to our podcast, and previews the first season.
Jul 09, 2020•3 min
Dan is joined by Tommy Router to summarise what we have learned from our guests during the series. They discuss the significance of our guests' comments given the circumstances we find ourselves in today as well as the key themes that emerged throughout the series. Finally, Tommy gives his three key takeaways for leaders in e-commerce as we enter a post COVID world.
Jul 09, 2020•18 min•Season 1Ep. 7
Our host Dan Kendall is joined by senior business leader Rob Muller. Having previously held roles with QVC in their Philadelphia HQ across two decades, Rob took up his position in London as CEO of the UK market in 2016. In this podcast, Rob discusses how he and his team have transformed QVC UK from a teleshopping pioneer into an omnichannel experience. He touches on the role QVC may play moving forward and his pride in leading a business that has adapted to external challenges whilst continuing ...
Jun 23, 2020•26 min•Season 1Ep. 6
Our host Dan Kendall is joined by business legend Feilim Mackle. Having held senior roles with Dixons Carphone, O2, Aegon and most recently sitting on the board of Macmillan Cancer Support, Feilim is no stranger to experiencing challenging times in business. He discusses the importance of applying smart innovation during complex times to ensure business operations continue as usual and consumer demand is met.
May 14, 2020•17 min•Season 1Ep. 5
In our latest episode released today, the Good Growth podcast welcomes a pioneer of leading diversity in business, and the former General Secretary of the Labour Party during the turn of the century, Baroness Margaret McDonagh. Margaret emphasises the importance of having diversity in business, not just for levelling up the playing field, but for enhancing an organisation’s breadth of thinking, creativity and capability to make smart business decisions.
Apr 08, 2020•23 min•Season 1Ep. 4
In this episode, the Good Growth podcast is joined by a leading figure in digital advertising, Mary Keane-Dawson has done it all in digital advertising. From publisher-side to agency-side, Mary discusses her wide ranging career, the evolution of today's digital advertising market and the need to reboot the agency model.
Mar 12, 2020•21 min•Season 1Ep. 3
In this episode, the Good Growth podcast is joined by one of education's leading figures. Jane Chafer is currently Director of Communications and Corporate Affairs at the University of Exeter having previously had roles with Mars, BT and Plymouth University. Given the challenge of maintaining its position as a leading international university, Jane discusses the role digital plays for the University of Exeter in attracting prospective students, particularly those from overseas.
Feb 26, 2020•13 min•Season 1Ep. 2
In this episode, the Good Growth podcast is in conversation with one of UK retail’s most recognised leaders Darren Topp. Darren was formerly CEO of BHS and currently CEO of luxury retailer L.K.Bennett. In 2019, Darren joined Good Growth as a Non-Executive Director. Reflecting on his experience in retail, Darren discusses the challenges that face an industry that is under immense pressure.
Feb 26, 2020•13 min•Season 1Ep. 1
