Key Takeaways: 01:10 - It’s The Busiest Time Of The Year 02:42 - What Are The Things To Do To Plan The Holidays For Your Salon Business 03:32 - Biggest Mistakes That Salon Owners Make During Holidays 08:42 - A “Popsicle Sticks” For Conversation Starters 17:12 - Holiday Open House Quotes: “I think as a salon owner, one of the biggest things, and the ladies can chime in on this, is controlling the mindset of what are we about, what are we doing about the experience.” (05:59) (Doug) “I think you ju...
Nov 24, 2020•26 min
Key Takeaways: 07:37 - Shoot Videos That Talk About Promotions Or Special 08:10 - Many Are Still Getting Nervous In Front Of Camera 11:01 - Make Your Salon Transactions Legally Through Writing 14:42 - Communicating Through Models and Methods 18:05 - Be The Unique Person To Stand Out In Your Local Marketplace Quotes: “Are you making some really simple mistakes on taxes that are robbing you from the lifestyle that you deserve to have?” (10:42) (Doug) “If somebody is not hearing the other person, y...
Nov 17, 2020•26 min
Key Takeaways: 05:11 - Goal Of Having A Strong Associate Program 06:48 - Common Mistakes When Building Associate Programs 09:15 - Start Everything By Planning 10:06 - How Does P-A-C-C Improve Your Salon 20:24 - Perfectionist Game VS Installation Game Quotes: "All salons are different." (06:38) (Doug) "Better to be having somebody trained that leaves and somebody that you didn't and stays." (08:18) (Chris) "That there's a difference between knowing something and being able to do it." (17:48) (Jas...
Nov 10, 2020•29 min
Key Takeaways: 01:07 - Having Fun Doesn’t Mean Playing Around Work 03:47 - Difference Between Goofing At Work And Having Fun At Work 08:10 - Why Games Are Important To Learn Inside The Salon 13:44 - Create A Fun Environment To Keep The Energy Up 15:16 - Effective Ways To Successfully Operate Your Salon Quotes: “If you're doing something, if you can't find a way to have fun doing it, then do something else.” (01:31) (Doug) “If you love what you do, you'll never work a day in your life.” (01:40) (...
Nov 03, 2020•25 min
Key Takeaways: 04:56 - The Best And Worst Employees 07:05 - Relationship Business 08:26 - First Reason Why Your Staff Might Hate You 12:20 - Being Tired Might Get Your Staff Secretly Hate You 15:16 - Being On The Phone All The Time Brings You A Negative Impact Quotes: “Everybody is a leader, but a smart leader knows how to bring out the best in other people.” (08:15) (Winn Claybaugh) “Gratitude is a muscle, it needs to be exercised.” (21:33) (Jason) “Get back to the original joy, your original w...
Oct 27, 2020•28 min
Key Takeaways: 03:10 - How To Get All Of Your Guests To Come Back In 07:13 - Salon Experience: An Escape To The World 13:54 - Your Customer's Fun Experience Starts At Your Door 17:44 - Connecting With The Right People Is Important 20:51 - Stay Positive And Opportunities Will Be In Front Of You Quotes: “The key is the making it fun and entertaining. Because part of the salon experience, really, is an escape.” (07:13) (Doug) “When you get smacked in the face with one of the biggest challenges, tha...
Oct 20, 2020•25 min
Key Takeaways: 04:00 - Develop A Process Of Getting Talent To Audition For You 07:09 - Unique Setup For Commission Salons 09:52 - An Extraordinary Audition Process for Your Salon 13:22 - Building A Relationship Within Your Team 18:17 - What Does It Look Like To Have A World-Class Audition Process For Your Salon Business Quotes: “There was no win-win scenario situation I guess we'll say.” (04:53) (Shelby) “They want to have that team culture, they just don't know how to create it.” (05:40) (Jason...
Oct 13, 2020•27 min
Key Takeaways: 2:12 Jason explains High Octane Adventures 7:10 Taking direction as a salon owner 9:55 The importance of listening and level of trust 18:47 First impressions change in the midst of growth
Oct 06, 2020•25 min
Key Takeaways: 03:12 - Searching For People To Work On Your Salon Is Difficult 04:51 - Set A Positive Mind To Attract Great Employees 08:02 - Set A Great Perception Within Your Salon 15:21 - Surround Yourself With Positive People 17:37 - How Are You Leading your Staff As A Salon Owner? Quotes: “This is one of Mack Newton's deals, when you project your future for where you want to be, subconsciously your body will start doing things to get you there.” (04:35) (Doug) “Reality is created by agreeme...
Sep 30, 2020•25 min
Key Takeaways: 04:25 - How To Come Out Strong Amidst The Crisis 09:16 - There Will Come A Point Where Some Part Of Your Management Team Need To Go 10:37 - Benefits Of Being A Part Of High Performance Salon Academy 17:52 - Figure Out Truth VS Fact 23:20 - Who Are The People Who Bring In Money To Your Salon Business? Quotes: “Nobody ever wants a salon walkout, but it happens to the best of the best.” (00:00) (Jason) “Let's just focus on what you can control now and what you're going to do, and we'...
Sep 22, 2020•30 min
Key Takeaways: 02:41 - Phones: The Safest Thing For Both Salon Clients And Employee 06:27 - How John Harm Changed The Game In The Salon Industry 12:00 - How Meevo Software Makes Salon Appointments Easier 19:05 - Utilize Your Device To Interact With Your Customers 21:55 - Stay More In Communication And Preserve Your Relationship With Your Clients Quotes: “Trying to learn a lot of that stuff on your own, I mean if you want to waste a lot of time and beat your head against the wall, then that's a r...
Sep 15, 2020•28 min
Key Takeaways: 05:02 - Reasons Why Virtual Consultations is a Must In Salon 06:02 - How Consultation Online Affects Your Revenue 09:39 - Seeing More At The Emotional Side 16:41 - Bringing Your Staff Closer 20:29 - The Unity Inside High Performance Salon Academy Quotes: “I'm seeing the emotional side of it, and this is why I feel like it just saved us so much, even the emotional side for the guests and stylists.” (10:03) (Leti) “And at the end, we had some staff that left and wanted to do differe...
Sep 08, 2020•26 min
Key Takeaways: 02:10 - Restoring the Trust of your Guests inside Your Salon 04:28 - Salons are Super Safe Place 06:31 - How To have a Successful Salon while Staying Safe 14:43 - Make Safety as Your Top Priority 18:22 - Four Best Places To Communicate for Unity Quotes: “The fact is the salon is probably one of the safest places that you can be. Everybody's wearing masks, everything's getting wiped down, we got sanitation everywhere.” (02:59) (Doug) “It's building that trust. And like anything, it...
Sep 01, 2020•23 min
Key Takeaways: 03:41 - Three Ways To Make Money Inside A Salon 04:47 - Right Time To Buy A Building VS Right Time To Lease A Building 06:15 - What to Do When Purchasing Commercial Real Estate 15:03 - How Do You Get Out Of A Lease? 17:00 - Have The Best Relationship With Your Banker Quotes: “Whenever you start to sell your salon business, it's not attached to the real estate, so you can sell your salon business and it still would be paying you rent in the space and you would still have all that e...
Aug 25, 2020•27 min
Key Takeaways: 05:30 - Money Is Not Enough To Make Your Staff Stay With You 08:25 - Making The Best Salon Team 10:12 - Steering To The Same Path With Your Team 17:57 - Your Staff, Your Family 21:55 - How to Strengthen Your Team Quotes: “It's very valuable to have someone look at things from an outside perspective.” (04:59) (Doug) “People need to feel valued. They need to feel comfortable. They need to feel they're part of a team, and they need to know that each other's got their back.” (07:16) (...
Aug 18, 2020•25 min
Key Takeaways: 03:42 - The Value of Backstory in Every Salon Business 09:28 - Dreaming and Believing Make Things Happen 15:27 - Turn your Dream into Reality 21:38 - Success Tip: Step Out of Your Comfort Zone 23:20 - Surround Yourself With People Who Push You To Achieve Your Dreams Quotes: “You got to have that dream and that drive that you want something more than where you are.” (09:10) (Doug) “You got to figure out what motivates you.” (16:40) (Jason) “By putting yourself in that different sit...
Aug 11, 2020•27 min
Key Takeaways: 05:01 - How Kati Whitledge Manage and Motivate Her Staff 08:42 - Your Relationship with your Customer Depends on their Satisfaction 11:12 - Meet Your Stylist as a Great Starting Point 12:21 - Connecting New People with your Team through Emotions 13:33 - Linking with your Whole Team Quotes: “It's typically because we fear rejection as humans. We don't want to be rejected. We don't want to reject others.” (08:56) (Kati) “People buy the best or the least expensive. There's no in betw...
Aug 04, 2020•28 min
Key Takeaways: 01:43 - Focusing on the Positive Side of Everything 03:28 - Social Media Impact to the Mindset of your Staff 05:07 - How to Win the Game of Business 10:38 - Doug explains the importance of having a “Leadership Team” 19:02 - Consistent service of High-Quality Experience to Your Customers Quotes: “Business is a game.” (04:53) (Jason) “You can either fight the rules or deal with the rules.” (20:53) (Jason) “You guys stay open. That's the goal.” (22:11) (Jason)...
Jul 28, 2020•25 min
Key Takeaways: 06:52 - Playing games reflect yourself 07:50 - What made digital training painful? 10:28 - Edge of Digital Education to Salon Owners 11:52 - Connecting Salon Owners Online 13:05 - Bringing Salon Owners as One through Intimate Discussions Quotes: “How we play games is how we act in life.” (06:21) (Celene) “Everybody wants to feel validated and appreciated.” (19:01) (Celene) “Our job as an entrepreneur is to create jobs, not to take jobs. And so many hairstylists, we struggle gettin...
Jul 17, 2020•21 min
Key Takeaways: 05:49 - Support your Staff 07:04 - Key points in Training your Staff 11:54 - A Call for Leadership 14:58 - Connect through Pain 18:58 - Online Education for Salon Artists Quotes: “It's not about your name on the shingle. It's about what are you doing in that business to make better people that leave your salon and what are you doing to train people within there?” (05:24) (Chris) “That first time is always going to be scary. Your brain's always going to tell you that it shouldn't b...
Jul 15, 2020•24 min
Key Takeaways: 04:21 - Salon E-commerce 05:03 - Salon Virtual Consultations 06:58 - Stacey Soble explains the positive effect of Curbside check-in for Salon Business. 07:53 - Ability to upload digital forms into your platform: Another Virtual Must for Salon Business 08:11 - Salon owner’s different perspective about adjusting with technologies 09:30 - Can new tech replace papers, which has been the traditional platform for salon transactions? 12:43 - Ideas that helped implement a quicker, faster,...
Jul 10, 2020•25 min
Key Takeaways: 05:07 - Why do people split up the world of salon business? 06:46 - Perceive texture hairs in a different point of view 11:08 - Understanding the differences in everybody’s culture 13:51 - Hair texture VS. Race 19:48 - Race conflicts: How to solve it? Quotes: “As stylists, we should strive to understand hair, not people.” (13:04) (Shawn) “Let's start by employing and understand what it means to host and have diversity in your salon. Not just pick your people.” (16:02) (Keya) “Even...
Jul 07, 2020•25 min
Key Takeaways: 04:33 - Being aware of the mental situation of your staff 08:54 - How to be the best salon out there despite the pandemic? 11:59 - Influencing the society with a positive effect 13:49 - Start your Day with Good vibes 17:10 - What are you in this Society: The cause or The effect? Quotes: “No matter what's going on in the world, there's always things that we have in our life that we should be grateful for.” (14:40) (Shawn) “Don't be somebody that you're not.” (15:26) (Doug) “The one...
Jul 06, 2020•21 min
Key Takeaways: 03:43 - Self meditation 08:47 - Connect with your employees as a salon owner 14:22 - Being a salon owner 16:36 - Right person for the salon industry 18:54 - Why do most salon staff leave their jobs? 22:14 - Health is wealth Quotes: “You can be a lot more vulnerable because it's just you, and you're just feeling the feels, you're living within yourself. Sometimes it's hard to do that, personally.” (03:56) (Jay) “When you're left with your own thoughts, then you might be distracting...
Jun 30, 2020•26 min
Key Takeaways: 3:04 Shawn opens up about the stress he felt during the transitions of new family life during COVID 05:58 You don’t need to fall into “fix it” mode 07:05 Two tips on how to control stress levels 10:58 Mental Real Estate 16:23 Stress that bring up emotions and what to do about them Quotes: “As a salon team, communication has been key, we've remained closer together than we even were before COVID-19, so one of the things that I know has helped us tremendously as a salon team is, tur...
Jun 26, 2020•20 min
Key Takeaways: 1:39 How to find talent in the salon industry 6:43 Options you have as the salon owner to find your ideal candidates 13:05 How can I start using Canvas Recruit? 17:10 How to eliminate the “Help Wanted” sign out of your salon window Quotes: “If we can build this platform, Canvas Recruit, that's going to help empower thousands and thousands of beauty professionals on a massive scale, well, that would have served my purpose of empowerment.” (Jen Martinelli) (2:32) “It's a great indus...
Jun 23, 2020•23 min
Key Takeaways: 2:44 Are you experiencing “the dip?” 6:14 What kind of experience are you allowing your guests to have post-pandemic? 9:47 Advertising and Marketing for your salon 15:23 Alter your focus to what your guests are lacking 17:24 You’re the curator of how you lead Quotes: “People are coming into your salon because they want to feel amazing they’re being made to look amazing!” (Doug) (6:35) “Your marketing should be changing every 10 to 14 days right now.” (Jason) (14:09) Links Mentione...
Jun 19, 2020•24 min
Key Takeaways: 3:40 The gap made between the stylist and the salon owner, when it comes to promoting on social media 7:30 Jamie talks about how current and potential would like to see more than just hair pictures, you can get a lot of engagement through the “behind the scenes” posts 11:30 Ways to engage people to your posts as a stylist and/or educator, what is your goal? Do you want to promote education or do you want to grow clients? 17:02 What to do when you run out of content ideas? Ask your...
Jun 16, 2020•24 min
03:46 Start from the beginning, “What can you use the money for?” With a PPP loan. 7:34 Forgiveness application wants you to specify what the owner’s pay was, is this pay allowable or trying to disallow? 12:37 What does the Flexibility Act fo for owners that cannot get back to the level of staffing they had prior of COVID. 15:11 The necessity of a good culture in your salon. 19:16 How to receive help from Kopsa Otte.
Jun 12, 2020•22 min
Key Takeaways: 2:53 Your businesses are going to be flooded with challenges and obstacles but also cash and opportunity 9:11 Return on investment in marketing, investing in your team and investing in self 16:53 How much savings should you have as a salon owner 20:28 Savings account, Is it working for you? Quotes: The investment is priming the pump to get the machine to start to work. So rather it's marketing, rather it’s investing in your team, rather it's investing in yourself in business devel...
Jun 05, 2020•23 min
