A blessed accident caused Mike Chastain to need a job at a very young age. So he went from 9th grade right into plumbing. After gaining valuable experience in new construction plumbing, the new housing market collapse caused him to make another change and start his own business with his wife, Katie. The ups and downs of business ownership caused them to learn a lot and grow. We'll hear about: The blessing of family in the business Starter coaches The roller coaster of business Why Mike joined Se...
Mar 19, 2024•21 min
Look at this: it's a two-for-one podcast episode! Allan Ferguson, host of the Pipeline to Profitability Podcast interviews David Heimer and David Heimer, host of Profiles in Prosperity, interviews Allan Ferguson. Join Allan Ferguson, your host on Pipeline to Profitability, as he engages in a riveting conversation with celebrated entrepreneur David Heimer, founder and retired COO of Service Nation, Inc. This enlightening episode goes beyond tracing David's illustrious professional journey, touchi...
Mar 05, 2024•33 min
Gina and Philip Ferrara are the founders, owners, and hands-on leaders of LibertyAir providing HVAC services in Gainsville, Florida. They are married to each other, and have children together. Like many owners they've had their share of struggles as they built a successful and strong business, including getting fired by their business coach, the late, great Ron Smith. But they came back! Their business is still growing and it's very successful. They've won numerous awards! Philip branched off in...
Feb 14, 2024•18 min
Joe Strittmatter is the founder of Strittmatter Plumbing, Heating, and AC in Denton Texas. In episode 38 "Growing a Multi-Trade Powerhouse" we interviewed Joe and learned about his start in our industry and the grow of his company. In this episode we learn about what's happened since. In short, Joe continued to grow his company, sold to a private equity company, ended up running both Strittmatter AND Frymire, and, at the time of this recording, was just leaving the private equity company. Also i...
Jan 29, 2024•20 min
Dave Rothacker joins us again to review his top business books from 2023. Of all the books Dave read in 2023, these are the ones you can't afford to overlook. Dave reviews the books, explains why they are the best of 2023, and provides insight about maximizing value from your reading. To contact Dave directly, email him at Dave@GoTimeSuccessGroup.com
Jan 16, 2024•23 min
Renee and Travis Lucas are the owners of LCS Heating and Cooling in Indianapolis, Indiana. Renee was recently named Woman of the Year. Renee is not just a great owner with an incredible track record, she is also a Service Nation Premier Coach, a person who cheerfully helps others, and works to make our industry stronger and better. Her award is clearly very well-deserved! Renee discusses: Her surprise and happiness at being named Woman of the Year. Recent developments at LCS. A new building for ...
Dec 27, 2023•21 min
Doug Wyatt brings an impressive level of energy and commitment to everything he does. That is demonstrated in his entrepreneurial endeavors, his personal and professional growth, and most recently in the development of Synergy Learning Systems. In this fascinating episode you will learn about: How Doug Wyatt's childhood of rural poverty fueled his ambition, work ethic, and values. His early entrepreneurial success in the world of pizza coupons. Doug's early and continuing commitment to personal ...
Dec 12, 2023•35 min
Tom Piscitelli is a thought leader and top trainer in our industry, providing training for technicians, salespeople, dispatchers, CSRs, and business owners who provide HVAC, Plumbing, and Electrical Service. Tom's training is thoughtful, thorough, ethical, and extremely effective. In addition to training, Tom is an accomplished and respected author, speaker, and consultant. In this episode you'll hear from Tom and learn: How Tom Piscitelli got into our industry, grew his career, and ultimately d...
Nov 21, 2023•19 min
Kim and Buford Martin had been in the HVAC industry, not as contractors, before they started Martin's Heating and Cooling in Fort Smith, Arkansas. They went through the struggles of starting and growing a Home Service Business before joining Service Nation Alliance and then building tremendous growth and profitability. Eventually they sold the business and are now Service Nation Premier coaches where they share their accumulated experience and wisdom. In this episode, Kim and Buford tell the sto...
Nov 07, 2023•35 min
Lisa McCarthy is the brilliant Founding Partner and Chief Strategy Officer of Out of the Box Technology. She has built a company with incredibly valuable services for contractors. Her expertise and experiences with residential service companies (and many other industries) gives her insight shared by very few. A few highlights from our conversation: How and why Lisa started working directly with clients and entered the HVAC and Plumbing industries The services Out of the Box Technology provides, ...
Oct 24, 2023•34 min
He's back! The inimitable Ed O'Connell returns to Profiles In Prosperity to give a report on Service World Expo, the leading residential service expo. Ed reports on: Why he goes to Service World Expo every year. Implementation of ideas from Service World Expo, and return on investment What he learned The keynote that impressed Ed the most Information sharing The amazing Service World Expo parties Fundraising for the Joseph Groh Foundation Why some contractors fail to attend Ed's FREE step-by-ste...
Oct 10, 2023•17 min
Jim Hinshaw has vast and impressive experience in Residential Service. In this episode of Profiles in Prosperity, Jim focuses on what we need to be doing differently in sales right now. Story telling in the sales process to engage customers Emotion and logic The six categories of emotions in sales with examples Fear Greed Jealousy Altruism Shame Pride How to find great salespeople In addition to being a great consultant, Jim is an author, and he gives us a brief review of his books: Lessons Lear...
Sep 26, 2023•29 min
Krueger Heating, Air Conditioning, Geothermal is a great example of a successful family-owned company with organic, controlled growth. Rory Krueger, president, founder, and owner is a Service Nation Mentor with tremendous and experience in this industry. Krueger has a substantial Geothermal division. Rory discusses his company history and growth, gives advice for advisory board members, and provides insight into Geothermal.
Sep 12, 2023•30 min
Need some inspiration and motivation? George Blitch is building a rapidly-growing HVAC company, rebranding, and creating a great future for his team and his young (and also growing!) family. In this episode you’ll hear: • The rebranding process • How George started his business • Why he rebranded • How he accessed mentors that made a difference • Advice for growth and integrity If you are in residential service (HVAC, plumbing, electrical, etc) and want to stay on top of your game and grow, you ...
Aug 29, 2023•19 min
Roy White is the owner and leader of Fixed Right and Guaranteed. Roy shares his journey to success, provides sage advice, describes their unique recruiting, and talks about how his business purpose has changed.
Aug 18, 2023•29 min
Could remote back office support boost your business? There are many who successfully use this model. Michelle Myers, founder of Pink Callers, explains the services and benefits they provide. This is information you need to know!
Aug 01, 2023•14 min
Andy Hobaica is one of the top HVAC Comfort Advisors in our industry. Why is he so successful? What does he do that most don't? This episode will leave you inspired and motivated. You'll want to share it with your team!
Jul 17, 2023•25 min
Today we're talking with Ron Strelke, owner of Force Home Services in the DFW area, and a Service Nation Advisory Board Mentor. We learn about Ron's unusual entrance into our industry, the death of two cherished co-workers, his personal and professional growth, and the resulting culture of serving others.
Jul 03, 2023•26 min
If you're in Residential Service you need to know about iHeartMedia and their powerful turn-key combination of massive high-quality data, dynamically inserted ads, and a creative production team that understands our industry, all delivered to your target market via a platform-agnostic system. Bonus: you will also find out if Lisa Converse is related to the great Converse shoe company.
Jun 20, 2023•18 min
Chris Michel has a vast and impressive background in our industry, and he's Service Nation's new Training Director. He's also an author of a wonderful book. Chris talks with us about his industry experience, why he wrote his book, and gives us 3 keys for contractor success.
Jun 06, 2023•17 min
Tucker Yarbrough is the CFO of Yarbrough and Sons. Tucker is the 2nd generation in the business founded by his parents. Tucker, his brothers, and his parents are all in the business, the business is thriving and experiencing tremendous growth. How do they do it? How do they grow and still maintain the family relationships? Also, Tucker gives us his rules for business.
May 22, 2023•27 min
Steve Simmons, owner and founder of Air Comfort Heating and Cooling out of Nebraska, returns to catch us up on his last five years, tell us about his innovative recruiting program, and tell us the most important piece of advice he would give his younger self.
May 08, 2023•32 min
Lori Tschohl was recently named Woman of the Year for our industry. Lori runs a terrific business with strong growth, and somehow manages to also be an incredible industry advocate and influencer. How does she do it all? This is our 2nd interview with Lori. The first is episode 68 where we learned about her background and her start in our industry. Listen to both and learn from a smart, influential, innovative leader.
Apr 24, 2023•31 min
Liz Friesen, of Southside Plumbing in Littleton, Colorado, is co-owner with her husband Mark. Liz shares her unique route into the industry, the history of her business, recruitment advice, and tips on how to work with family.
Apr 10, 2023•14 min
Keith Neff is the owner of AAA Air Conditioning in the Dallas Fort Worth area. Keith shares his history in the business, challenges he experienced along the way, ways in which he has given back to his community, and some of his top rules for business.
Mar 21, 2023•18 min
David Bodenheimer of Bodenheimer Plumbing Services in Winston-Salem, North Carolina is a winner of multiple Leaders Choice Awards, recipient of the Patriot Award, and a member of Service Nation Alliance since 2020. David shares the family history of his business and how it has grown.
Mar 13, 2023•12 min
Dave Rothacker returns to share his top three business books of 2022. You won’t want to miss out on these recommendations.
Feb 27, 2023•20 min
Before retiring, Liz Patrick was Vice President of Strategic Alliances at Service Nation and was recognized with the Service Nation Servant Leader award. Liz shares how she got into the industry and how she helped to grow Service Roundtable into what it is today.
Feb 13, 2023•16 min
Richard Flournoy is the founder, owner, and manager of A-Total Plumbing in Georgia. Rich tells us how he got into the industry and how he grew and, ultimately, sold his successful company.
Jan 31, 2023•11 min
After 20 years with Service Nation, Matt Michel and David Heimer retired. They reminisce about the founding of Service Nation, revisit some funny company stories, and provide some final thoughts and advice for Residential Service Contractors. A big thank you to Liz Patrick for conducting the interview.
Jan 17, 2023•33 min
