Eric Dutton, founder and president of Dutton Plumbing, returns to Profiles in Prosperity for a second interview. This time we asked Eric for 5 rules he uses to run his business. Be ready for some out-of-the box thinking. You’ll be surprised, amazed, impressed, and pleased with what you’ve learned.
Joe Strittmatter’s HVAC, Plumbing, and Roofing company has had phenomenal growth. How did they do it? Joe tells us about his innovation for adding plumbing, how he thinks about social media, and giving back to the community. He also tells us about his favorite business books and his three rules for growth.
Crystal Williams, of McWilliams & Son Heating and Air Conditioning, was named the Service World Woman of the Year at Service World Expo. In part two of this interview, Crystal talks about working in and running a business with family members, and her choice for favorite business book.
Crystal Williams, of McWilliams & Son Heating and Air Conditioning, was named the Service World Woman of the Year at Service World Expo. In part one of this interview, Crystal talks about advertising strategies and involvement of her company in non-profit organizations.
If you’re in a Residential Service business you’re probably training your team. But what kind of training are you providing? Corey Hickmann stepped up his personal training plan, extended it to his team, and got great results. What is he doing that you’re not?
Larry Taylor’s one of the smartest and most respected contractors in our industry. Every time I talk with him I get great information. You will too!
Bob Viering, VP of Programs for Service Nation Alliance, gives us his ideas for the “rolling billboards” we all use, and how to make them more effective.
John LaPlant doesn’t just KNOW financial ratios; he has the wonderful ability to explain them and make them interesting. We asked John for 3 ratios – just 3 – that people often overlook and often don’t understand.
A residential service business can’t grow if the leaders can’t hire the right people. Finding skilled techs and plumbers is difficult for many businesses. Ed O’Connell’s solution was to grow his own. Here’s what he did… It will work for you, too!
Technician “ride a longs” have always been considered a great way to train and ensure the quality and consistency of the customer experience. But what are the best practices for a ride a long? How do you make the most of this important training opportunity? Long-time Industry Consultant and Service Manager, Dale Mincks, has conducted hundreds of ride a longs. He tells us his methodology and how to make a ride a long most successful.
Dave Rothacker is back and gives us two more book reviews for 2018, one of which he has already labeled as his 2018 book of the year and in his ALL TIME top ten! Dave Rothacker is an impressive reader and student of books and business, and his book picks never disappoint. Find out what you should be reading this summer!
Website chat experienced enormous growth last year. Why has it grown so quickly, what’s the benefit of offering chat on your website, and what can you do to make it most effective? Trevor Flannigan, Chief Operating Officer of Home Service Chats, leverages his extensive industry experience to explain the power of website chat, and gives us the inside track on website chat for our industry. It’s stuff you need to know!
When I read the following quote from Steve Simmons, I knew I needed to interview him: “I'm determined to be the featured company owned by a 60+ year old that made a major step in improving our company, our team, and our presence in the communities we serve.”
Don Harris started his business in 1970 as a part-time job to help him get through college. He stayed with it after college and grew Dependable Services into a great business. Forty-four years after starting, he successfully transitioned Dependable Services to his son, and it’s thriving. Most residential service businesses don’t survive 40+ years. Most don’t successfully transition to the next generation. What does Don know that you don’t?
Charlie Greer is a leading consultant and trainer, twice named Consultant of the Year. Charlie tells us how he joined our industry, discusses what sets good salespeople apart, what to look for when hiring salespeople, and what training they should receive. You want superior sales? Listen and learn!
Mike Ritter is President and Owner of Great Lakes Heating, Air Conditioning, & Electrical in South Bend, Indiana. The normal recruiting methods weren’t getting the results Mike needed, so Mike decided to hold his own recruiting event for his company. He generously shares his methods and results with us.
Joe Cunningham is an elite trainer and consultant in the HVAC industry. He is a two-time winner of the prestigious “Consultant of the Year” award. Joe tells us the top five ways contractors can improve their businesses.
Tyler Kime is the General Manager of Standard Heating and Air Conditioning located in Birmingham, Alabama. In 2017 Tyler was named to the prestigious “40 Under 40” group. Standard has been in business for more than 75 years, is well-established and very successful. How do you keep traditions and continue to grow while transitioning to the next generation? Tyler tells us how he and his father did it.
Someday you will exit your business. What you don’t know, and what you don’t plan for will hurt you. Brandon Jacob, CPA, is the pre-eminent authority in our industry on buying and selling privately held HVAC and Plumbing companies. We talk with Brandon about the steps needed to prepare for an exit strategy and what drives the value of a Plumbing or HVAC company. Every owner of an HVAC or Plumbing business needs to know this!
Dustin Miller is the President of Comfort Now in Visalia, California. Under Dustin’s leadership, Comfort Now has experienced phenomenal growth with a focus on Customer Care. The formation of Comfort Now is an instructive story that many in our industry will enjoy and learn from.
Profiles In Prosperity is Back! We’ve launched the first episode of season 2 of the Profiles In Prosperity Podcast. Our first interview is with Dave Rothacker. Dave is a phenomenal reader of business books. We asked him to look back on all the books he read in 2017, and tell us his top 3 picks for 2017. They’re great books; can’t be missed! Access all the interviews at www.ProfilesInProsperity.com or you can get them through iTunes or your favorite podcast player. BTW, do you know someone who sh...
Kevin Frump is co-owner and general manager of Illiana Heating and Air Conditioning. Illiana is a well-run company, winning several national and local awards. In this episode, we talk with Kevin about their implementation of performance pay, and his interesting thoughts about field-to-office ratio.
Rebranding can be an incredibly difficult project. John Price did it in a wildly successful and truly memorable way. In this episode John tells us how he did it.
In part two of our interview with Kelly Schols, president of CPI Plumbing, Kelly discusses their unique approach to charity, what it does for their company, and why you shouldn’t be overly modest about your charitable projects. Kelly also discusses the role of self-development in his life, and self-development strategies. (Part 2 of 2)
Bob Miodonski, Publisher of Plumbing & Mechanical, and Mike Murphy, Publisher of the ACHR News discuss the significant impact of the inaugural Service World Expo and what to expect from future Service World Expos.
Kelly Schols is president of an amazing plumbing company: CPI Plumbing. Kelly discusses how he entered the plumbing business, what he had to do to make his company grow and thrive, and why CPI Plumbing stands out from the competition. (Part 1 of 2).
Mitch Cropp built Cropp-Metcalf from a small company to a $40 million dollar juggernaut. How did he do it? In 2015 we interviewed Mitch on stage at an industry conference. He generously shared his experience, business philosophy, and insights with us. In this short segment from the interview, Mitch focused on business growth. Listen and learn from one of the most successful entrepreneurs in our industry!
Dave Rothacker is our guest on this special episode of Profiles in Prosperity where we talk about books. Dave is an impressive reader and student of books and business. So we’ve asked Dave to talk with us about his favorite book that he read this year. So what does Dave like? Listen and find out!
Allan Ferguson is president of Omega Services headquartered in Sydney, Australia. Omega is the leading residential contractor in Australia for HVAC, plumbing, drains, and electrical services. Allan tells us about how he entered the industry, marketing organization, and taking his company to the next level.
Pete Danielson is owner of Modern Mechanical in Ashburn, Virginia. Involvement in the local community is great for the community, but it’s also great for your brand, and a great way to gain new customers. Pete came up with an innovative way to do a LOT of community involvement and developed processes to make it work effectively for his company. In this episode of Profiles in Prosperity, Pete discusses how he used a business development manager to be his community representative and substantially...
