30 - Dale Mincks - Making Ride Alongs Effective

Technician “ride a longs” have always been considered a great way to train and ensure the quality and consistency of the customer experience. But what are the best practices for a ride a long? How do you make the most of this important training opportunity? Long-time Industry Consultant and Service Manager, Dale Mincks, has conducted hundreds of ride a longs. He tells us his methodology and how to make a ride a long most successful.