Olga Lagunova, GoTo's Chief Product and Technology Officer, discusses human-centered AI with Beth Rudden, the CEO of Bast AI and former IBM Distinguished Engineer and Chief Data Officer. This episode looks at explainable AI with a data science lens, covering real-world applications in high-stakes fields like healthcare and the importance of transparency in AI systems to ensure real-world use by humans. Together, Olga and Beth also discuss common challenges in AI development, the importance of be...
Dec 01, 2025•21 min•Ep. 16
Meredith Hawkins, GoTo’s Chief People Officer, and Dan Schawbel, Managing Partner of Workplace Intelligence, discuss how AI is fundamentally reshaping talent development and the employee experience. In this episode, they dig into GoTo’s 2025 Pulse of Work report. A key finding, 62% of employees said AI is significantly overhyped, but 86% admit they aren't using AI to its full potential. Together, Meredith and Dan dig into the need for adaptability and soft skills like critical thinking, in an AI...
Nov 26, 2025•36 min•Ep. 15
Olga Lagunova, GoTo’s Chief Product and Technology Officer, catches up with Neil C. Hughes—a Top Voice on LinkedIn and producer/host of the Tech Talks Daily podcast. This episode is geared toward business leaders who are looking to adopt AI or are already integrating AI into their organizations. Together, Neil and Olga discuss future-proofing AI projects, avoiding pitfalls, and how to set AI projects up for measurable success. Key insights? Aligning AI with business problems, the critical role t...
Oct 30, 2025•30 min•Ep. 14
Meredith Hawkins, GoTo’s Chief People Officer, and Dan Schawbel, Managing Partner of Workplace Intelligence, discuss the transformative impact of AI on the workforce. They explore how Chief People Officers are adapting to AI's impact on the employee experience and traditional job functions. Together, they discuss GoTo’s 2025 Pulse of Work report, revealing the untapped potential of AI in organizations of all sizes and its impact on the workplace. A key finding, 51% of employees believe physical ...
Oct 01, 2025•31 min•Ep. 13
Peter Mahoney, GoTo’s Chief Commercial Officer, sits down with Jacob Morgan—five-time bestselling author, TED speaker, and founder of the Future of Work Leaders Community—to explore how AI is shaping the workplace, leadership, and the employee experience. Together, they discuss GoTo’s latest 2025 Pulse of Work report, revealing the untapped potential of AI in organizations of all sizes and its impact on the workplace. A key finding, 51% of employees believe physical offices will become obsolete ...
Sep 04, 2025•39 min•Ep. 12
This episode covers the latest, most alarming cyberthreats and how Managed Service Providers, business leaders, SMBs, and consumers can defend against them. Joining GoTo's Kim Zupancic is Steve Brining (CISSP), Cybersecurity Evangelist at Acronis, CW3 and a Commanding Officer in the Arizona Army National Guard. Together, Kim and Steve delve into Acronis' Cyberthreats Report, which is based on over 1M unique endpoints worldwide. Steve covers the most common attack vectors, the red flags to look f...
Aug 01, 2025•23 min•Ep. 11
Peter Mahoney, GoTo's Chief Commercial Officer, discusses how AI is impacting the job market with Zeus Kerravala, Founder and Principal Analyst at ZK Research. Together, they explore how AI is reshaping jobs, with considerations for small and medium-sized businesses. Zeus explains the transformative potential of AI, the importance of re-skilling, and the roles employers and governments can play in this global digital transformation. Connect with GoTo: https://www.linkedin.com/company/GoTo Learn ...
Jul 17, 2025•35 min•Ep. 10
Fresh off the heels of GoFurther, Peter Mahoney, GoTo's Chief Commercial Officer, catches up with Brian Solis, Digital Futurist and Head of Global Innovation at ServiceNow, about how AI already is and will radically transform the workplace and human behavior. As a nine-time best-selling author, Brian shares how to rethink your mindset to become the visionary and voice for a future that doesn’t yet exist, a concept covered in his latest book, Mindshift. Peter and Brian delve into GoTo's 2025 Puls...
Jun 26, 2025•40 min•Ep. 9
Joe Walsh, VP of Global Marketing at GoTo, discusses AI and customer experience with Michael Krigsman. As the founder and host of the widely acclaimed CXOTalk podcast, Michael shares how companies of all sizes can delight customers with Generative AI, stressing the importance of AI being seamless and invisible to customers. Together, Michael and Joe discuss the importance of trust, transparency, leadership buy-in, and high-quality data in deploying AI effectively. The episode also explores how A...
Jun 06, 2025•25 min•Ep. 8
Alix Hagan, VP of Marketing at GoTo, discusses the latest AI and IT trends with Alex Kantrowitz, independent tech journalist and founder of the Big Technology newsletter and podcast. As a veteran journalist, Alex sheds light on the current state of generative AI—covering key players OpenAI, Anthropic, and Google DeepMind—and where the market is headed. Alix shares her take on how artificial intelligence is influencing IT, the value it offers SMBs, the practical ways to implement AI, and the pitf...
May 14, 2025•31 min•Ep. 7
David Evans, VP of Product Management at GoTo, discusses practical applications of AI for small to medium-sized businesses with Jon Arnold, independent technology analyst and founder of J Arnold & Associates. A tech thought leader, Jon offers a unique take on how AI can help automate tasks, increase operational efficiency, and introduce new capabilities, like AI agents for business communications. The discussion also covers the evolution of the digital workforce, the significance of choosing...
May 07, 2025•28 min•Ep. 6
Olga Lagunova, Chief Product and Technology Officer at GoTo, discusses human-centered AI and what it takes to implement AI-powered solutions with accomplished AI leader, Beth Rudden, CEO of Bast AI and former IBM Distinguished Engineer and Chief Data Officer. As a practicing cognitive scientist, Beth offers a unique and practical take on how to upskill organizations, how business leaders can drive AI workforce transformation, and how AI can augment human intelligence. Beth and Olga also discuss ...
Apr 24, 2025•40 min•Ep. 5
Peter Mahoney, Chief Commercial Officer at GoTo, discusses AI's evolution and AI value creation with Rudina Seseri, Founder and Managing Partner at Glasswing Ventures, a leading venture capital firm investing in early-stage, next generation AI and frontier technology startups. Peter and Rudina cover impactful AI technologies, and what AI means for tomorrow's workforce. Of note, Rudina shares actionable advice for how businesses of all sizes can evaluate and adopt AI, using Glasswing's Enterprise...
Apr 15, 2025•32 min•Ep. 4
Jesse Booth, Senior Director of Security Operations at GoTo, discusses the importance of a Zero Trust security model with Brian Deitch, Chief Technology Evangelist at Zscaler. Jesse and Brian share practical strategies for organizations embarking on a Zero Trust journey, noting the pivotal role that IT teams play. The conversation also delves into AI's undeniable, transformative impact on cybersecurity. Connect with GoTo: https://www.linkedin.com/company/GoTo Learn about GoTo: https://www.goto.c...
Apr 03, 2025•28 min•Ep. 3
Peter Mahoney, Chief Commercial Officer at GoTo, discusses AI's practical applications for customer service with Ron Given at Sensys Gatso USA, a leading provider of traffic safety solutions. Ron shares how Sensys Gatso USA deployed AI to support their call center, which saw transformative benefits in quality assurance, employee efficiency, and a higher CSAT. Peter and Ron also get into the organizational journey of adopting artificial intelligence tools and future AI advancements for CX. Connec...
Mar 25, 2025•27 min•Ep. 2
David Evans, VP of Product Management at GoTo, discusses practical applications of AI for customer experience with Shep Hyken, a New York Times bestselling author and renowned customer service expert. Shep offers actionable insights on integrating AI to improve customer interactions. The episode covers the evolution of AI, its impact on customer service, ethical considerations, and the necessity for a human touch in digital interactions. They also delve into strategies for selecting the right AI...
Mar 21, 2025•37 min•Ep. 1
