AI and the Future of Customer Experience, with CX Expert Shep Hyken

David Evans, VP of Product Management at GoTo, discusses practical applications of AI for customer experience with Shep Hyken, a New York Times bestselling author and renowned customer service expert. Shep offers actionable insights on integrating AI to improve customer interactions. The episode covers the evolution of AI, its impact on customer service, ethical considerations, and the necessity for a human touch in digital interactions. They also delve into strategies for selecting the right AI technology partners and highlight the importance of transparency and workforce adaptability in AI deployments.

Connect with GoTo:

https://www.linkedin.com/company/GoTo

Learn about GoTo: 

https://www.goto.com 

Learn about Shep Hyken: 

https://hyken.com