Boosting Customer Satisfaction with AI, featuring Sensys Gatso USA
Mar 25, 2025•27 min•Ep. 2
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Episode description
Peter Mahoney, Chief Commercial Officer at GoTo, discusses AI's practical applications for customer service with Ron Given at Sensys Gatso USA, a leading provider of traffic safety solutions. Ron shares how Sensys Gatso USA deployed AI to support their call center, which saw transformative benefits in quality assurance, employee efficiency, and a higher CSAT. Peter and Ron also get into the organizational journey of adopting artificial intelligence tools and future AI advancements for CX.
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https://www.linkedin.com/company/GoTo
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