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PartsCast

A feast for the ears! PartsCast is a rotating menu featuring the foodservice industry’s thought leaders and experts, serving up fresh insights. Topics may include what’s new in technology, tips and tricks to get the most out of your equipment, manufacturer product info and, of course, real OEM parts. With the help of the Parts Town team, satisfy your appetite for all things foodservice related as you take a bite out of every episode.
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Episodes

Ghost Kitchens: The Not-So-Scary Truth

In this PartsCast podcast, we sit down with Donald Schaper from Winston Foodservice to discuss the ins and outs of ghost kitchens. We’ll deliver delicious tidbits like: · The history of ghost kitchens · Setting up a ghost kitchen · First-time mistakes · Menu mishaps · Service nuances · Equipment preventative maintenance

Mar 23, 202224 min

Why Water Filtration In Commercial Kitchens Is Crucial

In our latest episode, we talk about the importance of water filtration in commercial kitchens. From ice and drinks, to coffee makers, steamers and combi ovens, proper filtration impacts almost the entire kitchen. Cortney Scharenberg, Technical Training Manager with Pentair, walks us through best practices and the filtration solutions that work for your different types of equipment.

Sep 23, 202126 min

Reducing Food Waste with the Antunes InfiniSteam

In our latest episode, we're joined by Lance Thompson and Anthony Munoz of Antunes to learn about reducing food waste with Antunes' InfiniSteam unit. Following a field test with QuikTrip convenience stores, these state-of-the art steamers not only helped the convenience stores decrease wasted product, but they also reduced the amount of time spent prepping food.

Jun 02, 202120 min

The Pandemic's Impact on Service Companies

TJ Coker, Director of Operations at Coker Service, Inc. , and Tina Reese, Vice President of Commercial Appliance Parts and Service, Inc. , tell us how they navigated their food equipment services companies during the COVID-19 pandemic. Find out what protocols both companies adopted and how they pivoted to new practices and services. Also, what changes do they see in food service going forward?

May 28, 202123 min

Protecting Your Business with Air Purifiers

In our newest episode, Seth Wyatt from Purafil discusses what restaurants, schools and healthcare facilities are doing to improve indoor air quality to reduce the spread of COVID-19. Hear how you can do the same to protect workers and visitors in your commercial space.

May 13, 202126 min

IoT and the Future of Foodservice

Internet of Things (IoT) helps equipment communicate with each other, but how exactly does it make commercial kitchens more efficient? Listen to Jay Fiske of Powerhouse Dynamics tell us how restaurants and other commercial spaces have used IoT technology to save time and money, while improving overall equipment performance.

Mar 15, 202128 min

Data Driven Experiences with IOT

IOT is top of mind for foodservice operations. From front of house to back of house operations data is becoming a critical driver of seamless experiences. In today’s episode we speak with Joe McQuaid of Parts Town about leveraging data for success.

Dec 04, 202034 minSeason 1Ep. 29

Going Touchless

In our latest episode, we talked with David Maroun of Server Products about how Server’s latest touchless dispensing solutions drive safety and consistency in commercial foodservice kitchens. Our Special Guest: David Maroun Vice President of Sales at Server Products

Nov 06, 202033 minSeason 1Ep. 28

Success by Addition

A conversation with Chef Frank Barrett-Mills of Middleby, focusing on how bars, pubs and many restaurants are adding new options to their businesses. How simple menu items, different equipment options and maximizing food safety can keep customers coming in, not only for now but well into the future.

Oct 27, 202054 minSeason 1Ep. 27

Getting the Lead Out

Host Erik Koenig speaks with 3M’s Mark Laucella about lead, how does it get into our water system, why it’s bad for us and how do we get rid of it. We also cover a case study and one school system’s use of the 3MFF100 filtration program to remove lead from its water system.

Sep 21, 202058 minSeason 1Ep. 25

Back to Open: Combating COVID-19 with Commercial Kitchen Cleaning Chemicals

We continue our Back to Open series with a look at commercial kitchen cleaning solutions. Matthew Bergman from Eco-Tek discusses how the latest cleaning agents and programs help combat SARS-CoV-2, the cause of COVID-19. Also, find out the difference between sanitizers and disinfectants.

Jul 24, 202036 minSeason 1Ep. 25

Back to Open: Redesigning Restaurants During COVID-19

We continue our discussion on adapting restaurants with Joe Spinelli, president of Restaurant Consults, Inc. and owner of three restaurants in the Washington D.C. area. He offers insight on how to pivot to new concepts, layouts and designs that fit social distancing and safety measures.

Jul 10, 202035 minSeason 1Ep. 22

Back to Open: How are Restaurant Operations Adapting?

In our latest episode in the Back to Open series, we look at how restaurants are changing their day-to-day operations as they reopen. Catherine Manabat, owner of HomeMakers Bar in Cincinnati, discusses the challenges and creative ways her restaurant has adapted to meet the new normal during the COVID-19 pandemic.

Jun 24, 202032 minSeason 1Ep. 22

Back to Open: Maintaining Healthy Eating for K-12 Students

The COVID-19 pandemic has created challenges for some K-12 schools that provide healthy meals to students. Tiffany McCleese, Child Nutrition Supervisor of the West Clermont Local School District and 2020 Young Lion Award winner, explains how her district has modified its program and offers other schools tips for providing safe and easy access to healthy food.

Jun 05, 202042 minSeason 1Ep. 19

Back to Open: Pivoting Your Service Company

We kick off our Back to Open series by looking at how the COVID-19 pandemic is affecting service companies and technicians who repair commercial kitchen equipment. From video service calls to planned maintenance programs, Katie Poole and Robson Dunwody from Clark Service Group and Tina Reese, President of Commercial Appliance Parts and Service, discuss new strategies and practices to adopt.

May 22, 202056 minSeason 1Ep. 19

Special Edition : Back to Open Series coming soon!

The Partscast team is rolling out a special Back to Open series where you’ll hear some of the foremost experts in the foodservice industry talk about what’s on the horizon for the future state of our dine-in facilities. Watch for upcoming Partscasts with the Back to Open tag starting the week of May 18th!

May 15, 202047 secSeason 1Ep. 19

Back to Open: What does the restaurant look like once the doors are unlocked?

This week, states are following Georgia’s suit and outlining plans to reopen restaurants in the coming weeks. Once the doors are open, how are different companies in the foodservice supply chain affected by continued social distancing and reduced customer count? Listen as Robin Ashton, Publisher of The Ashton Report, explains the ripple effect created by “the new normal” and the changes to the restaurant industry, both high tech and low tech, we should expect to see as we move forward.

May 01, 202043 minSeason 1Ep. 18

How to Take Advantage of CARES Act Programs

On this episode, we discuss the CARES Act and how it effects manufacturers’ reps and the foodservice industry as a whole with Alison Cody of MAFSI (Manufacturers’ Agents for the Foodservice Industry). Listen how companies can take advantage of the government programs available to small businesses, including paycheck and Small Business Administration protection plans.

Apr 13, 202025 minSeason 1Ep. 17

Keeping in Clean

On this episode, we get into the nitty gritty about foodservice equipment chemicals with Eric Montes and Harry Starkweather from Magnus Chemicals. From new products that offer sustainability to tips and tricks for making your operation sparkle, listen to the team as they come clean about the chemicals needed to tidy up your back of house.

Mar 13, 202024 minSeason 1Ep. 16

Taking a Deep Dive: A Closer Look At All Things Warewashing

This week, the Heritage Partscast looks at everything you need to know about maintaining and operating your warewashing equipment, from selection and care, to energy efficiency, sanitizing, and more. Join us along with Steve Willoughby, VP of Sales and Marketing at Jackson Warewashing Systems, as we dive into the world of water.

Mar 06, 202026 minSeason 1Ep. 15

Tech for Techs in 2020 and Beyond

Manufacturers continue to incorporate advanced technology into their equipment that provides customers unprecedented views into performance and maintenance. In this episode, we discuss how manufacturer technology affects service technicians in the field and what technicians can expect to see in their own companies to help them increase their first-time fix rates. Listen as Gyner Ozgul, Senior Vice President of Operations with Smart Care, and Robin Ashton, Publisher of the Ashton Report, offer th...

Jan 17, 202034 minSeason 1Ep. 14

2020 Energy Regulations and How They’ll Affect Your Kitchen

The last two years have ushered in a new wave of energy efficiency regulations that are rapidly being adopted by states across the country. Listen as Robin Ashton, Publisher of The Ashton Report , and Charlie Souhrada, Vice President of Regulatory and Technical Affairs with NAFEM, discuss when the new mandates take effect, NAFEM’s position on the new regulations, and what you can do in your kitchen to be prepared.

Jan 03, 202036 minSeason 1Ep. 13

The More Things Change, The More They Stay the Same

No matter how technology and the future evolve, the one constant in university foodservice is people. This week, we take a look at partnerships and how strong alliances benefit everyone involved, from the student to the vendors. Joining us are Kelsey Finn, CEO and Kennedy Turner, Senior Director of Business Development of NACAS, who talk about the tangible and intangible benefits understanding student behavior and putting people first.

Dec 20, 201942 minSeason 1Ep. 12

No Time for Down Time: Planned Maintenance is the Best Investment You’ll Ever Make

We’re bringing you Part 2 of our Partscast focused on Planned Maintenance, this time with Doug Scott, senior vice president with Heritage Parts. He’s talking about ensuring optimal equipment operation each and every day with planned maintenance programs. It’s an investment that’s always worth it, especially when you’re talking about kitchen equipment that can be complex, costly, and critical to your business.

Oct 25, 201926 minSeason 1Ep. 10

Get with the Plan: Why Today’s Foodservice Companies Should Consider Planned Maintenance

The kitchen is the heart of any operation, and if you can’t offer a full menu due to down equipment, you’re losing money and ruining customer trust. Today we talk with Wayne Lemke, director of sales for kitchen care, Welbilt, about Planned Maintenance, so you can be sure you’re optimizing your operations for always on, always efficient performance.

Oct 11, 201926 minSeason 1Ep. 9

What’s Taking So Long? QSR, Fast Casual, and C-Store Customers Feel the Need for Speed Today More than Ever

Robin Ashton, editor of the Ashton Report, talks with Heritage Parts about meeting the increasing demand for speed in the evolving QSR, Fast Casual and C-Store market. Customers order and pay quickly and don’t want to wait. Learn what can you be doing to optimize the efficiency of your kitchen without sacrificing quality, taste and the experience. It’s all about the right equipment, menu options, and digital tools.

Sep 30, 201932 minSeason 1Ep. 8

The Day of Digital: A Guide to Customer Service in an Omni-Channel World

This week, the Partscast welcomes Brandi Riley, Heritage Parts Business Development Associate, who breaks down Heritage’s strategy for transforming from a customer-focused analog organization into a customer-focused digital organization. It’s not about replacing customer service; it’s about adding to it with tools and tech that enable you to do business anytime, anywhere on your terms.

Sep 25, 201923 minSeason 1Ep. 7
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