Bill LeGrand, CRME, Executive Director of Commercial Applications for the upcoming VAI Resort during HITEC 2024 shares insights on their tech-forward approach for the billion-dollar resort opening in 2025. Starting from scratch is allowing the Vai team to craft seamless guest experiences using cutting-edge technology. They'l leveraging a unified guest profile to personalize interactions from booking to stay, ensuring every touchpoint enhances customer satisfaction. Plus, integration among system...
Jul 10, 2024•5 min
Peter Shaindlin, COO of Halekulani Corporation, discusses the importance of providing an iconic experience for guests and how luxury hospitality has evolved over time. In this interview you’ll hear: Halekulani is a 107-year-old hotel with a rich history and tradition of hospitality. Luxury hospitality is about more than just the physical amenities; it's about creating a feeling and an emotional connection. Guests are looking for safe havens that provide respite from the craziness of the world. H...
Jul 10, 2024•36 min•Season 8Ep. 882
Anna Blue(President of the AHLA Foundation, Lisa Cain(Co-founder and Managing Partner, Hospitality Internships), and Timothy Flohr(Co-founder and Managing Partner, Hospitality Internships) from the AHLA foundation are here to talk about getting young people into the industry and ways that Hospitality Internships can help open the door for the next generation of hoteliers.
Jul 09, 2024•40 min•Season 8Ep. 881
During HITEC, Glenn Haussman and Bob Gilbert, President & CEO of HSMAI, discussed the transformative power of breaking down silos in hospitality sales and marketing. They explore the organic convergence of revenue management and marketing, accelerated by the pandemic, leading to more efficient and profitable operations. The talk also unveils a new Commercial Strategy certification aimed at uniting stakeholders across the industry, fostering a shared understanding of commercial strategy for e...
Jul 08, 2024•5 min
Today, we're diving into the dynamic world of hotel branding with Dean Winter from Swire Hotels. They're reimagining luxury with their East Hotel Miami, embracing a fresh "alt luxury" approach. Here's what's changing and why it matters: Evolution of East Hotels: Originally targeting corporate travelers, Swire Hotels recognized a shift in customer demographics and needs over their 14-year journey. Introducing Alt Luxury: Catering to a younger, well-traveled audience (25-40-year-olds), they're ble...
Jul 03, 2024•15 min•Season 8Ep. 880
Jay Leonard, Complex GM of Wyndham Lake Buena Vista Resort Area Disney Springs, shares how he runs this complex at Walt Disney World, what challenges being near such an attraction brings, hurricanes, community involvement, and Jay's dedication to guest experience. Stay tuned for more insights and interviews on hospitality's leading show! 🎙️
Jul 03, 2024•31 min•Season 8Ep. 879
Hotels are the most complicated businesses to run from a labor and ops perspective says Adam Mogelonsky during HITEC, which has restrained tech success. We discuss how everything’s changing and how we can future proof hotel tech in the future.
Jul 02, 2024•9 min
During HITEC 2024 Tristan Gadsby, CEO of Alliants, and I discussed the crucial role of humanity in technology within hospitality. · We emphasize the importance of personal interactions over digital processes · How technology should empower staff to create memorable guest experiences · The need for user-friendly interfaces and the effective use of AI to personalize guest services · Moving beyond outdated systems to a more integrated approach
Jul 02, 2024•9 min
Jeff Bzdawka, CEO of Knowland and I discuss the HITEC event, A.I., the growth in both large and small meetings and more insights around how we’ve transitioned to post recovery period and how the way people meet is changing.
Jul 01, 2024•7 min
KSL Resorts operates some of the premier resorts in the world. On the HITEC show floor, I spoke with James Turnbull, Senior Corporate Director of Operational Finance to discuss how the company thinks about its tech stack and how they’re uniting all their hotels under different flags through technology. 🔹 Focus on Consolidation: Streamline your tech stack for greater efficiency and effectiveness across properties. 🔹 Vendor Strategy: Transition from bespoke solutions per property to consistent v...
Jun 30, 2024•4 min
When the $1 billion VAI Resort debuts next year, they have the unique opportunity to leverage in the moment technology to create an amazing customer experience that maximizes revenue per available customer. On the HITEC show floor, Rian Kirkman, SVP Marketing, shares just how their going to do it. Thanks to Unifocus, technology that delivers value, for sponsoring this video.
Jun 30, 2024•4 min
Hotels are the most complicated businesses to run from a labor and ops perspective says Adam Mogelonsky during HITEC, which has restrained tech success. We discuss how everything’s changing and how we can future proof hotel tech in the future.
Jun 24, 2024•9 min
Stephen Medel, Vice President of Business Development at Pacifica Hotels reoins us again to celebrate the longest Happy Hour Friday of the year and chat about life, the universe and everything.
Jun 22, 2024•59 min•Season 4Ep. 141
Anthony and Glenn shoot the breeze today!
Jun 20, 2024•24 min•Season 8Ep. 878
The Venetian Resort Las Vegas is celebrating 25 years!! Today in part two of a three part series, I speak with Karin Davis, VP Sales about the past, present and futue of this iconic resort. Watch part 1 here: https://novacancynews.com/what-to-expect-with-venetians-1-billion-renovation/
Jun 20, 2024•13 min
Charles Oswald, CEO of Aperture Hotels, talks about how they are bringing focus and depth to the complex and crowded field of hotel management. What was have they been able to stand out and what is their main focus through the rest of 2024?
Jun 19, 2024•43 min•Season 8Ep. 877
Shannon McCallum , Vice President of Operations with Resorts World Las Vegas shares what it's like running the trio of hotels -- Las Vegas Hilton , Conrad Hotels & Resorts Las Vegas, and Crockfords -- at the casino resort. Plus, how the property continually evolves, the sharp rise of conventions, and a bit on leadership too....
Jun 18, 2024•44 min•Season 8Ep. 876
Rick West, Kenny Weston and Kevin Snyder of Commercial Green Solutions apparently have nothing better to do so they're foolishly joining tonight's shenanigans with Glenn, Craig and Producer Dave. That's right, we used shenanigans.
Jun 14, 2024•59 min•Season 4Ep. 140
Welcome to the newest episode of Icons and Experts, brought to you twice a month in partnership with the Extended Stay Lodging Association. (www.esla.org) Every other week we highlight either a person who’s had unmistakable impact on the extended stay hotel industry, or we’ll learn from extended stay experts how to maximize opportunity and find success in the extended stay hotel category. On this episode we feature the amazing Peggy Berg. Most recently we all know her as founder and president of...
Jun 13, 2024•32 min•Season 1Ep. 4
What does an asset manager do anyways and why are property level people sometimes freaked out by them. Peter Kressaty, CCO with LW Hospitality Advisors shares how these folks can be a great partner because they've been there done that and bring in fresh eyes. Thanks to our friends at Unifocus , technology that drives value, for supporting this video!
Jun 13, 2024•4 min
Ashish Verma, Senior Vice President, Luxury Division, The Unbound Collection by Hyatt talks about how he under his leadership The Chatwal is now recognized among the top luxury boutique hotels, voted #1 of the 20 Best Hotels in New York City by Condé Nast Traveler in 2022 as well as one of the Best City Hotels in the Continental U.S. by Travel + Leisure in 2021. How was he able to make that happen?
Jun 12, 2024•46 min•Season 8Ep. 875
Last week Glenn hosted a great session on revenue opportunity for his friends at Hotel Business Magazine and IDeaS . As maximizing revenue opportunity becomes more complicated, it’s essential to get back to basics. In this thought leadership discussion, experts share the fundamentals of creating, executing and mastering a robust revenue management strategy that increases overall profitability while eliminating lost opportunity. Moderator: Glenn Haussman, Founder/Host, No Vacancy Live podcast Pan...
Jun 11, 2024•1 hr
Joelle Park, SVP & Chief Marketing Officer at BWH Hotels shares the company's strategy of leveraging its mothership brand through it’s "Life's a Trip" campaign to promote all its brands. Plus, how AI affects advertising, staying authentic and why travel influencers actually matter.
Jun 11, 2024•39 min•Season 8Ep. 874
Paul Novak, partner at Whitman Peterson, is an original thinker. Currently, he’s invested in AutoCamp, which just did a distribution deal with Hilton, is highly focused on extended stay, and back in the day was involved in the early days of Courtyard by Marriott and helped both those companies find their way into midscale and economy properties. Wow! Thanks to our friends at Unifocus , Technology That Drives Value, for supporting this video. This video was recorded during NYU IHIIC.
Jun 11, 2024•7 min
During NYU IHIIC last week I spoke with WaterWalk Extended Stay by Wyndham’s COO & CFO Jim Mrha about why the company entered into an agreement with Wyndham Hotels & Resorts rather than just sell, and also about the maturation of the extended stay hotel market.
Jun 10, 2024•5 min
The one where Glenn, Craig and Producer Dave think inviting Steve Carran, another podcaster, on the show is a good idea but will surely learn they made a horrible, no good, dreadful mistake.
Jun 09, 2024•1 hr 3 min•Season 4Ep. 139
For dealmakers it’s a year of the haves vs the have not during the NYU IHIIC . Brad Rahinsky , President & CEO, Hotel Equities , shares why some developers get deals done while others are struggling.
Jun 08, 2024•4 min
It’s time to get to know Red Roof Inn ’s new President Zack Gharib in his first major industry interview! I was blown away by his enthusiasm and committment to his new role and love he's already moved to Columbus to get right to it. I recorded this earlier this week at the NYU IHIIC . Thanks to our friends at Unifocus , technology that drives value, for supporting this video....
Jun 08, 2024•12 min
Ben Weinberg and Mike Weiss, Founders of Trailborn, are talking about how they have created unique hotel experiences in the great American outdoors. Each Trailborn hotel puts guests at the heart of the country’s most extraordinary outdoor destinations – from national parks to coastal cliffs, and snow-capped mountains to sun-soaked beaches. Trailborn combines elevated, thoughtful design with an authentically local experience to create a memorable stay for outdoors enthusiasts.
Jun 08, 2024•29 min•Season 8Ep. 873
Sage Hospitality Group President, Hotels & Restaurants Daniel del Olmo and I caught up during the NYU Hospitality Investment Conference and discussed why there's so many hotel management companies, how these companies can differentiate themselves and the danger of allowing tech to take the humanity out of hospitality. Thanks to Unifocus , technology that drives value, for supporting this video!...
Jun 06, 2024•4 min
