Can Hotels Keep Humanity in Hospitality As Tech Takes Over?
Jul 02, 2024•9 min
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Episode description
During HITEC 2024 Tristan Gadsby, CEO of Alliants, and I discussed the crucial role of humanity in technology within hospitality.
· We emphasize the importance of personal interactions over digital processes
· How technology should empower staff to create memorable guest experiences
· The need for user-friendly interfaces and the effective use of AI to personalize guest services
· Moving beyond outdated systems to a more integrated approach
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