Hundreds of millions of pounds was stolen from people in 2024 by thieves who tricked them, manipulated them, and then drained their bank accounts. The latest figures from UK Finance show that more than £450m was handed over to criminals in that way. That was slightly less than in 2023 but there were fewer cases - down 20% to just under 186,000. So those who were robbed lost more - an average of more than £2,400. What kind of scams were most common and what can you do to avoid them? There have be...
Jun 27, 2025•25 min
Hundreds and thousands of sole traders and landlords are facing a significant change in how they file their tax returns. In less than a year 800,000 people with a turnover of above £50,000 who fill out self assessment tax returns will have to fill out summaries four times a year, and then do their final self assessment too. It's all part of something called "Making Tax Digital". Paul Lewis interviews James Murray who is the Exchequer Secretary to the Treasury. Hundreds of millions of pounds has ...
Jun 20, 2025•25 min
The fight against what is called push payment fraud - when victims are groomed and manipulated into transferring money to criminals - took a huge step forward in October when new regulations for banks and other finance companies were introduced to make the banks involved liable for the losses. It was the result of years of campaigning which Money Box has reported on from the very beginning. Now the first set of figures since then shows it is working better, but still not perfect. We'll hear from...
Jun 14, 2025•25 min
Earlier this spring the Financial Conduct Authority warned that some banks and firms lack empathy when dealing with bereaved customers and called for them to do more. Money Box Live received a huge response from our listeners when we covered the story, with emails from listeners about how they coped with their grief while managing finances following the death of a loved one. Felicity Hannah is joined by lawyer Gary Rycroft and Sarah Middlemiss, from the end of life charity Marie Curie, to answer...
Jun 10, 2025•29 min
Around 1 in 2 people living in the UK will be diagnosed with cancer during their lifetime according to Cancer Research UK. That stark statistic is a reminder how the disease can impact families up and down the country, but it's not just the health of people diagnosed that can forever be changed. The finances of those who survive the disease can also be devastating too. We'll hear from a man recovering from a cancer diagnosis about how it impacted his life, and speak to a charity that is calling ...
Jun 06, 2025•25 min
If your home isn't working for you, should you pack up and move or get the builders in and improve? Moving is expensive, aside from the price of the house there's Stamp Duty and solicitors fees to think about. So, is it worth getting the builders in instead if you're desperate for an extra bedroom? Insurance firm Aviva predicts 7 million of us will renovate over the next two years, spending an average of £14,000 each. But what happens if the renovations go wrong, you run out of money, or you're ...
Jun 03, 2025•28 min
People over the age of 60 hold nearly £3 trillion of wealth in the value of their homes, almost all of it mortgage free. That is more than half of all housing wealth in the UK. Under 35s by contrast control only £600 billion and half of that is mortgaged. These startling figures were published recently by the upmarket estate agent Savills which has analysed housing data in Britain for many years. It says this disparity between young and old has never been bigger. MPs, charities and free debt adv...
May 31, 2025•25 min
In an exclusive interview with this programme the Pensions Minister has talked about the government's plans to reform the UK's pension system. Torsten Bell has said that pension schemes should be moving more of members' money out of shares and into infrastructure projects where returns are higher. And he announced a new plan this week to bring millions of small pension pots together into one multibillion pound so-called 'consolidator scheme'. Hear that interview with Paul Lewis in full. Banks, b...
May 24, 2025•25 min
Parents typically pay an average of more than £80 per week for a childminder and £66 per week for after-school club, to cover the hours they're working. That's according to the latest data from the charity Coram Family and Childcare. This week a new trial of free breakfast clubs launched at 750 schools across England, and the government says it'll save parents as much as £450 in childcare costs. Wales and Scotland already have programmes to provide free breakfasts to children in some primary sch...
May 21, 2025•28 min
Money Box investigates fees being charged of teenagers who are struggling to access their child trust funds. We speak to an 18 year old who agreed to pay a claims management firm 25% of his fund plus VAT, not realising he could do it for free. Lord David Blunkett was in government when Child Trust Funds were created in 2002, he tells Money Box that the unclaimed public money sitting in CTFs should be going to young people not firms looking to cash in. Gold has seen rising prices this week in res...
May 17, 2025•25 min
New analysis shows that some parts of England have waiting lists for social housing that exceed 100 years. Recently the government pledged £2 billion of new investment to build up to 18,000 new social and affordable homes. But will that be enough? Felicity Hannah is joined by Jasmine Basran of the housing charity Crisis, and Alastair Smyth of the National Housing Federation. Presenter: Felicity Hannah Producer: Neil Morrow and Sarah Rogers Editor: Beatrice Pickup
May 14, 2025•28 min
The stock markets have been on somewhat of a roller coaster since US president Trump announced global trade tariffs. Listeners emailed Money Box to tell us about the impact of the fall out in their pensions and investments. The advice from the Pensions and Lifetime Savings Association which speaks for pension companies is 'if you still have many years until you retire, you have plenty of time to recover short-term price falls'. But, what happens if you're retiring right now and you've seen your ...
May 10, 2025•25 min
US Trade tariffs, stock market ups and downs, economic uncertainty. What do they all mean for your money? Since last Wednesday, when Donald Trump announced huge increases in tariffs for goods being imported by the USA, global stock markets have been in turmoil. Money Box Live is discussing what these events might mean for your personal finances, over the short, medium, and longer term. Felicity Hannah is joined by Russ Mould of AJ Bell, and Kirsty Stone of The Private Office. And they'll be taki...
May 07, 2025•28 min
Stock markets around the world have plunged in reaction to the import tariffs imposed by President Trump and then the retaliation of China which responded with its own tariffs on American goods. Economists have warned that this trade war could seriously damage the world economy, and make all of us poorer. By the end of Friday shares traded in London had fallen nearly 5% in price. What does that mean for investments? The earnings limit on Carer’s Allowance is to rise this week. From 7th April wor...
May 03, 2025•25 min
The cost of just about everything we need to run a home will be more expensive for millions of households from Tuesday. Switching on the lights, turning on the heating, turning on the tap, calling your mum or your best friend, logging on to emails, will all cost more with rises usually well above the rate of inflation. We'll have tips on how to tackle those bills if you're struggling to pay them. A payment service provider for hundreds of schools has decided to cease trading in the UK. What does...
Apr 26, 2025•25 min
As the Chancellor, Rachel Reeves, presents her Spring Statement, Money Box Live sifts through the details about what it all means for your personal finances. Changes to the welfare system have already been announced. It will be harder to claim a disability benefit called Personal Independence Payment (PIP) under plans which the government says will get more people into work. We'll analysis any new details on that. The Spring Statement comes ahead of big plans already announced in last year's Aut...
Apr 23, 2025•29 min
We report from Parliament as the Minister for Energy Consumers and the regulator Ofgem face questions from MPs about the banned process of back-billing. That's when energy suppliers wrongly send new bills for energy use longer than 12 months ago. We'll get reaction from Labour MP Bill Esterson who is the Chair of the House of Commons Energy Security and Net Zero committee, which sat on Wednesday. And the biggest shake-up to benefits in a decade was announced by the government this week. It hopes...
Apr 19, 2025•25 min
There will be no compensation for more than 46,000 people who lost thousands of pounds each when the funeral plan firm Safe Hands went bust 3 years ago. The regulator - the Financial Conduct Authority - was told this week it should consider compensating them after a report by Rachel Kent, the Complaints Commissioner, set out the FCA's failings over Safe Hands. In response, the FCA has said it does not accept it was at fault, that it did not regulate the funeral planning firm at the time, and no ...
Apr 12, 2025•25 min
Over the past few weeks there's been speculation over the future of ISAs - Individual Savings Accounts. At the moment each saver can deposit up to £20,000 each tax year into an ISA tax-free, but there have been reports that the Treasury is considering making some changes. Things like lowering the limit to £4,000. In a statement to Money Box the Chancellor Rachel Reeves said that while it's important to support people to save, they want to get the balance right. She wants to create "more of a cul...
Apr 05, 2025•25 min
From April water bills for millions of households in England and Wales will go up by record amounts. Exactly how much more you'll pay will depend where you live but, on average, bills will increase by more than £10 per month meaning a total average cost of over £600 a year. What can you do if you're struggling with those bills? There's just a month left for people in the process of buying a home in England and Northern Ireland to complete the sale before stamp duty rises on April the first. Some...
Mar 29, 2025•25 min
Politicians, banks and builders all talk about the dream of homeownership, but it's not easy to get on the property ladder. New figures given to Money Box Live show that, even though the Bank of England has reduced interest rates, it's now more expensive for a first-time buyer with a 10% deposit than it was two years ago. In this Money Box Live we hear from someone trying to save enough for a deposit, someone trying to navigate through conveyancing to complete their sale - and someone who overca...
Mar 26, 2025•28 min
The energy regulator Ofgem says suppliers must take urgent action to find out how widespread a problem back billing is. It's when suppliers send out new bills for electricity and gas from longer than 12 months ago, a practice that was banned in 2018. The development follows Money Box's investigation which discovered thousands of people have wrongly been receiving back bills. Paul Lewis interviews Tim Jarvis, Director General of Markets at Ofgem. And unspent pension pots will be subject to inheri...
Mar 22, 2025•25 min
People owe more money for gas and electricity bills than ever before. New calculations from the energy consultancy firm Baringa reveal the average typical energy debt is £1,500 - that's up £300 in a year. The total owed to energy companies is 3.8 billion pounds, which is almost double what it was two years ago. Energy prices are also forecast to rise by 5% from April, adding £85 a year to household bills meaning a household using a typical amount of gas and electricity would pay £1823 a year. In...
Mar 19, 2025•28 min
The energy regulator Ofgem has been given less than two weeks to get answers for Parliament on the banned practice of back billing, which is when people are sent new bills for energy used longer than 12 months ago. In a letter written to the Chief Executive of Ofgem the chair of the Energy Security and Net Zero committee highlights Money Box's recent investigation into back billing, saying he considers there to be evidence of serious wrong doing on the part of energy suppliers and the need for i...
Mar 15, 2025•25 min
We all dream about what we will do when we don't have to work anymore. The perfect retirement looks different for everyone, from travelling the world and luxury holidays to spending more time with family and friends, but the cost of stopping work can be bit of a wake-up call. In this Money Box Live we'll look at how to make the most of the savings you have as retirement approaches to how to start planning for retirement at the start of your career. Felicity Hannah is joined by Sangita Chawla, Ma...
Mar 12, 2025•28 min
The Chair of the House of Commons Energy Security Committee has told Money Box that the behaviour of the energy firms is "outrageous" following our investigation into so called back-billing. That's when energy firms send out a new bill for gas or electricity which was used more than 12 months before. Last week we reported that thousands of people have complained that is still going on. Energy UK, which speaks for the big suppliers said if customers think they are being asked to pay for energy co...
Mar 08, 2025•25 min
Paying for care in later life is something many of us will face. Unlike other NHS services, social care is not free at the point of use, the average annual care home cost is £60,000, if additional care is needed that price will go up. After a recent special Money Box Live from Grange Care Residential Home in Sheffield we received so many questions that we simply couldn't get through them all on air, so we've raided the inbox and brought in the experts to return to the topic to answer as many was...
Mar 05, 2025•28 min
Thousands of people have made complaints to the Energy Ombudsman related to so-called back billing, which is when customers are sent new bills for energy use longer than 12 months prior. The practice was banned by the regulator Ofgem in 2018 but is still causing consumers problems. In the cases investigated by Money Box customers had to complain multiple times before their suppliers recognised they'd broken these rules and cancelled the bills. Ofgem says it's committed to reviewing billing pract...
Mar 01, 2025•25 min
Research from charity Scope suggests that disabled households have to find an extra £1,000 pounds a month to have the same standard of living as non-disabled households. Extra costs include, heating, equipment and transport. Having a disability can also mean navigating the benefits system - a system that Chancellor Rachel Reeves said today would undergo reform by the spring, as the government struggles to manage the rising cost of claims. Felicity Hannah is joined by Dan White from Disability Ri...
Feb 26, 2025•28 min
Over 1.4 million pensioners unexpectedly received a tax bill last year, according to exclusive data shared with Money Box. The mutual life, pensions and investment firm Royal London says its research suggests more than two thirds of those who'd retired paid tax on their pension income last year. But, also, that 1 in 7 of those didn't expect to do so. Pensioners can pay tax on anything that counts as income if it goes over the personal tax free allowance of £12,570 a year. We'll discuss how that ...
Feb 22, 2025•25 min
