Heather Healy has over 20 years in clinical and executive nursing roles, serving as a Chief Nursing Officer, Vice President of Advanced Practice Providers and Consultant to the Arizona State Board of Nursing - her focus is on the professional advancement of nurse practitioners and other advanced practice providers through support with orientation, on-boarding, contracting, compensation, compliance, and mentoring skills. In this episode, we talk about some of the biggest mistakes that practices m...
Jun 25, 2020•33 min
Dr. Brent Lacey is a gastroenterologist with a passion for financial management and career coaching. He writes about personal finance and practice management at thescopeofpractice.com. In a recent article, he ignited a firestorm of debate surrounding the use of PAs and NPs in medicine. He joins me to clarify his opinions and offer some best practices on integrating PAs and NPs to your practice. As mentioned in this episode: thescopeofpractice.com FREE GIFT: The Ten Day Simple Clinic Makeover Fre...
May 14, 2020•38 min
Physicians are burned out and the debate rages on about when and how to open up the country. But there are a few bright spots we should keep our eye on according to Kevin Pho, MD. Few people have their pulse on the mood of physicians like Dr. Pho - the founder and editor-in-chief of KevinMD.com. KevinMD publishes multiple articles per day from doctors, patients, and other healthcare professionals; there's plenty of wisdom, opinion, and real-life healthcare stories. Discussed in this episode: - P...
Apr 30, 2020•23 min
Terin Barbas Cremer is an Attorney in Tampa Florida focusing on Employment and Business law. Prior to starting her own firm, she was the Chief Human Resources Officer and Associate General Counsel of a national financial services company co-employing over 20,000 people. Now, she works with a variety of businesses, including medical practices, helping them navigate the liability and employment questions that have come up during the coronavirus pandemic. Discussed in this episode: Liability in the...
Apr 22, 2020•30 min
Kristin Baird has over 30 years of experience in patient care, healthcare marketing, business development, and administration… she has a nursing degree and a master’s in Health Services Administration. Kristin has also written several books on healthcare leadership and service excellence. Now she’s the CEO of the Baird Group, a consulting group that specializes in customer service improvement and mystery shopping for healthcare organizations. As heard on this episode: http://baird-group.com/...
Apr 02, 2020•43 min
Medical practices are under pressure like never before, and Dr. Halee Fischer-Wright, CEO at MGMA discusses the financial impact of COVID-19, pending stimulus legislation, remote work, telehealth reimbursements, and how MGMA is advocating for you. A value-packed episode for all practices. MGMA.com MGMA COVID-19 Action Center MGMA COVID-19 Resource Center Dr. Halee Fischer-Wright on LinkedIn , Twitter...
Mar 27, 2020•34 min
Dr. Diamond is an expert in equipping teams as they navigate change and stress. (Stress?!? WHAT STRESS??) He’s also an international disaster physician. He was the Director of the Medical Triage Unit at the New Orleans Convention Center following Hurricane Katrina and led first-in medical response teams to disasters like those in Haiti, The Philippines, and Honduras. We cover the importance of self-compassion, kindness, and vulnerability - and how you can make the biggest positive impact on your...
Mar 19, 2020•30 min
J.J. Peterson is the Chief of Teaching and Facilitation at StoryBrand, Co-Host of the Building a StoryBrand Podcast, and co-author of the new book out today: Marketing Made Simple: A Step-by-Step StoryBrand Guide for Any Business. J.J. breaks down the successful StoryBrand formula and discusses the best ways to use it in your medical practice. Marketing Made Simple: A Step-by-Step StoryBrand Guide for Any Business Building a StoryBrand: Clarify Your Message So Customers Will Listen BusinessMadeS...
Mar 17, 2020•46 min
Dr. Brent Lacey is a gastroenterologist with a passion for financial management and career coaching. He’s helped hundreds of clients pay off millions of dollars of debt, and he writes about personal finance and practice management at thescopeofpractice.com. In this podcast, Dr. Lacey talks through his popular financial presentation, 10 Money Myths Physicians Believe. As mentioned in this episode: thescopeofpractice.com Free Downloads (Including budget tool and others)...
Mar 12, 2020•45 min
Dr. Robert Pearl is the former CEO of The Permanente Medical Group, the nation’s largest physician group. Now, he’s a Forbes contributor , and a professor at both the Stanford School of Medicine and Graduate School of Business, Co-Host of the Fixing Healthcare Podcast , he runs RobertPearlMD.com where you can find his latest musings, and author of the best-selling book “ Mistreated - why we think we’re getting good healthcare - and why we’re usually wrong ” We discuss 4 ways to fix American heal...
Mar 05, 2020•53 min
Steve Woodruff (The King of Clarity) provides expert advice for doctors and practice administrators on how to improve their communication skills. Whether you're a doctor trying explaining complex health problems to a patient, or a manager trying to get employee alignment around patient satisfaction, Steve gives tips and tricks you can use to take your communication to the next level. ClarityFuel.com Steve on LinkedIn Steve's Book, Clarity Wins Building a StoryBrand...
Feb 27, 2020•30 min
How to win online in 2020 - 3 tips for medical practices. In this episode, we look at three ways to improve your medical practice marketing online. We discuss: - Websites (What makes a great one) - Google My Business listings (Plus tips to make sure patients discover you) - How to leverage underpriced advertising to build your practice or increase its profitability. As heard on this episode: Let's Encrypt (Free Security Certificates) How to tell if your website is secure Independence Digital (We...
Feb 20, 2020•13 min
Do you need a physician liaison? What makes a good physician liaison? How do you get past the front desk? How should a doctor engage a referring office? Kelley Knott answers these questions and more on this week's podcast. Kelley Knott is the CEO of a healthcare marketing agency , Intrepy Healthcare Marketing. She is a highly experienced physician liaison and has a background in consulting medical practices and health systems on how to build new patient referrals and create digital marketing str...
Feb 13, 2020•31 min
Eli Schwartz teaches us how to 'think like a user' to improve SEO. Eli is an SEO expert and consultant with more than a decade of experience driving successful SEO and growth programs - including leading the global SEO team at SurveyMonkey as the director of growth and SEO. As heard on this episode: EliSchwartz.co Eli Schwartz on LinkedIn More at: Medical Practice Trends Brought to you by: Independence Digital - Medical Practice Marketing...
Feb 06, 2020•39 min
Dr. Sibert's article "Keep insulting doctors, and good luck finding a physician in 10 years" has been viewed and shared over 300,000 times in the last 2 weeks. She explains what motivated her to write it and what solutions there may be. As heard on this episode: A Penned Point (Dr. Sibert's Blog) Keep Insulting Doctors... (Original Article) California Society of Anesthesiologists KevinMD.com More at: Medical Practice Trends Brought to you by: Independence Digital - Medical Practice Marketing...
Jan 30, 2020•35 min
The Medical Practice Trends Podcast gets a new host in 2020. New host Brian Dooley is joined by the previous host Peter J. Polack, MD. As heard on this episode: Medical Practice Marketing on Facebook Ways to Enhance a Physician Profile for Better Engagement The Ultimate Ophthalmic Marketing Guide, by Peter J. Polack Feedback/Show Ideas: Contact More at: Medical Practice Trends Brought to you by: Independence Digital - Medical Practice Marketing...
Jan 28, 2020•25 min
Brent R. Tilson, author of the best-selling book "Go Slow to Grow Fast," explains his Quad 4 Methodology and why employees are the most-overlooked part of the equation when it comes to business success. This issue (31:54): The genesis and the importance of the LifeLine graph for a business How you can tell whether you are in the Drama Zone or the Driving Zone How do you know if your business is growing too fast? Why morale is an important symptom of a major problem Why Revenue Per Employee (RPE)...
Sep 03, 2019•32 min
Nathaniel Arana of NGA Healthcare explains the nuances of payer rate negotiations and some of the pitfalls physicians face when trying to go it alone. This issue (23:38): Overview of the decline and stagnation in payer reimbursement over the last decade How most providers tend to accept the rates and the difficulty in negotiating How a provider can attempt to negotiate rates on their own and the pitfalls of doing it on your own The types of leverage providers have and what goes into a value prop...
Aug 13, 2019•24 min
Gabby Rolette of Specialty Answering Service (SAS) explains some of the ways that outsourcing your call center can not only be cost-effective but may also improve your bottom line. This issue (11:33): how 24/7 call center availability can increase your business advanced call center features including language translation integrating call center functions with your practice's website how new mobile apps can enhance your call center's capabilities leveraging a call center for improved customer ser...
May 22, 2019•12 min
Tristan White, Founder and CEO of The Physio Co and author of "Culture is Everything" shares his entrepreneurial journey in creating a healthcare business ranked #1 on Australia's 50 Best Places to Work and the importance of developing a strong culture in your business. This issue (23:40): The 4 key foundations of a world-class culture The importance of hiring the right people to help build your desired culture Leading people: the best ways to motivate your team How a culture-based business can ...
May 07, 2019•24 min
Shane Connor, founder and principal of Red Rock Capital Group, shares the ins and outs of passive real estate investing for busy healthcare professionals. This issue (17:48): Active vs passive investing Advantages of being a passive investor in real estate What sorts of properties are ideal for the passive investor? How best to perform due diligence What is meant by property syndication? What are some future trends in passive real estate investing?...
Apr 16, 2019•18 min
Nathaniel Arana of NGA Healthcare discusses concierge and direct primary care models and advice on how physicians can transition from their traditional medical practice This issue (17:17): Concierge versus Direct Primary Care models What are the key differences between running a concierge/dpc practice versus traditional models? How to manage the billing aspects of a concierge practice How to find clients that want a concierge doctor Technology that can help with the transition...
Apr 09, 2019•17 min
Gavin Baker, CEO of Baker Labs, shares some of the most common mistakes he sees that medical practices make regarding their marketing, social media and website design. This issue (27:52): What is the most common marketing mistakes practices make What do patients care about when they search online? What are some website homepage do's and dont's? If a practice was only going to do one thing to marketing, what should they do?
Mar 04, 2019•28 min
John Rohe, CEO of HyCap Consulting, gives his advice on how to ensure a successful project rollout This issue (18:32); The #1 reason commercial integrations fail within an organization How to choose the assessment method that best fits your organization Adapting your project strategy amid changing needs and circumstances The benefits of holding an internal strategy workshop with your key stakeholders 5 crucial points to consider when implementing a new product, process, system, or program...
Feb 18, 2019•19 min
Gil Vidals, CEO of VMRacks, explains the importance of choosing the right email provider to ensure proper HIPAA compliance This issue (16:46): Is GMAIL HIPAA compliant? Reasons why to use encrypted email Important factors to consider when looking for a HIPAA compliant cloud provider Choosing the right type of encryption for HIPAA data
Feb 04, 2019•17 min
Craig Cody CPA discusses proactive tax planning and what mistakes to avoid which can cost business owners This issue (18:48): What is the biggest mistake professional businesses make? What impact did the new tax laws have on physicians and other professionals? Why is choosing the business entity structure is so important Does it make sense to hire your children? The proper way to deduct your vehicle for business How a physician can write off a home office as a business deduction...
Jan 21, 2019•19 min
In celebration of reaching our 100th podcast (thanks to all of you for your support), we asked a roundtable of experts to give us their thoughts on the future of healthcare from the perspective of their areas of expertise: Steven Schimpff MD former CEO of University of Maryland Medical Center on healthcare delivery Jeff Segal MD JD, CEO of Medical Justice, on medicolegal issues Mary Pat Whaley of ManageMyPractice.com on practice management Mike Meikle, CEO of SecureHIM, on cybersecurity Shareef ...
Jan 15, 2019•1 hr 1 min
Mike Meikle, CEO of SecureHIM, discusses some of the most notable healthcare breaches of 2018 and what we should learn from them. This issue (11:29): Phishing and ransomware breaches Are breaches more common this year? Additional notable breaches: Singapore Health, Augusta University, Cass Regional, LabCorp Some security tips for healthcare practitioners and a resource for your use
Jan 08, 2019•12 min
Guest Allison De Paoli, Healthcare and Benefits Guru, explains how she helps small and medium-sized businesses add control and predictability back into their healthcare spend This issue (22:57): Your practice is entitled to its data and why it is so important Why wellness programs may not actually work What a self-insured plan is and why it can save you money What are futures contracts in healthcare? What are some features of an ideal health insurance environment?...
Dec 05, 2018•23 min
Stephen Schimpff MD, former CEO of the University of Maryland Medical Center discusses his new book "Longevity Decoded" on anti-aging. This issue (17:56): What do we mean by aging? Is it true that we lose 1% per year of organ and system function? What are some specific ways to offset this decline? What is the role of diet and exercise in aging? What is meant by the Blue Zones?
Nov 12, 2018•18 min
