USPS Director of National Preparedness, Rae Ann Haight, joins us to discuss the comprehensive and dynamic preparedness program designed to safeguard mail operations against any type of disruption. She shares real-life stories that highlight how planning, training, and coordination enable USPS to keep mail moving and employees safe no matter the challenge.
USPS Historian Steve Kochersperger joins us to discuss the origins and lasting impact of rural free delivery—an initiative that began in 1896 to bring mail directly to farm families across the U.S. Learn how this historic service helped bridge the gap between urban and rural communities, supported economic growth, and laid the groundwork for modern mail delivery.
We’re taking a deep dive into the exciting world of 2025 USPS stamps! Join special guests Lisa Bobb-Semple, USPS Stamp Services Director, and Daniel Piazza, Curator of Philately at the Smithsonian National Postal Museum, as we explore how new stamps are selected, the artistry behind them, and what it takes to bring them to life. Plus, with the Postal Service’s 250th anniversary on the horizon, we’ll discuss how stamps will play a role in celebrating this historic milestone. Don’t miss this fasci...
This week on Mailin’ It! , Brian Coleman of the U.S. Postal Inspection Service walks us through the world of imposter scams, a leading form of fraud that cost victims billions last year. From fake government officials to fraudulent package notifications, these scams exploit trust and pressure victims into giving up sensitive information. Brian shares how the Postal Inspection Service investigates these crimes, tips for identifying scams before they happen, and what to do if you think you’ve been...
In this episode, Mailin’ It! continues its True Crime series with an inside look at a shocking fraud case that cost businesses millions. Postal Inspector Jason Thomasson takes us through the intricate investigation that led to the takedown of Lori Ann Talens, the mastermind behind a massive $31 million counterfeit coupon scheme. Hear how law enforcement followed digital trails, uncovered hidden networks, and ultimately brought the operation to a halt. This episode sheds light on the surprising w...
This week on Mailin’ It! , we welcome Lindsey Taylor, USPS Director of Industry Engagement and Outreach, to explore how the Postal Service builds strong relationships with businesses across the nation. Lindsey shares insights on how USPS helps businesses navigate postal operations, optimize shipping strategies, and stay informed. Whether you're a business owner looking to streamline operations or simply curious about USPS’s broader impact, this episode showcases the Postal Service’s commitment t...
This week on Mailin’ It! , Karla Kirby and Jonathan Castillo welcome back Eric Shen, Inspector in Charge at the Postal Inspection Service’s Criminal Investigations Group. With the holiday season in full swing, Eric sheds light on the Postal Inspection Service’s 2024 holiday scams awareness campaign, “Don’t Get Snowed by Holiday Scams,” which focuses on protecting USPS customers and employees during the busiest time of the year. Tune in to hear Eric break down the top scams targeting customers, i...
This week on Mailin’ It! , Karla and Jonathan are joined by Sheila Holman, USPS VP of Marketing, to discuss the Postal Service’s 2024 holiday season preparations. Sheila shares details about this year’s “Holiday Ride” campaign, showcasing USPS’s modernization efforts and its impact on mail and package delivery. The episode also highlights festive new stamps, Operation Santa updates (including a Toys“R”Us collaboration), and key shipping deadlines. Whether you’re sending cards, gifts, or still pl...
This week on Mailin’ It , Karla and Jonathan are joined by Juan Nadal, USPS Executive Director of Strategic Sales & Account Initiatives. Juan discusses the Postal Service’s efforts to streamline package delivery and the broader impact the network transformation will have, giving USPS the tools to support the evolving shipping needs of major retail partners and everyday customers alike. Learn how these advancements are helping USPS compete and what the future holds for customer-focused initia...
This week on Mailin' It, Karla and Jonathan are joined by Margaret Pepe, the Postal Service’s Executive Director of Product Solutions, to discuss the enduring relevance of direct mail in today's digital marketing landscape. As digital ads increasingly flood social media, email, and websites, direct mail offers a tangible, trustworthy, and less overwhelming alternative. Margaret shares how mail creates lasting impressions, often remaining in homes long after digital messages are forgotten. Tune i...
This week on Mailin’ It, Karla and Jonathan speak with retired Postal Inspector Natalie Reda about a tragic case of romance fraud that shocked investigators. Laura Kowal, a retired hospital executive, fell victim to an online romance scam, losing $1.5 million before her suspicious death in 2020. Natalie walks us through the investigation, revealing how the scam was connected to a larger fraud network and how law enforcement traced the money. The episode sheds light on the tactics used by scammer...
This week on Mailin' It, we’re joined by Bob Dixon, USPS Director of Product Technology Innovation. Bob discusses his journey into technology and his role in the Postal Service's digital transformation, from pioneering Informed Delivery to addressing new challenges like mail theft. He provides an inside look at how his team is developing advanced keys and high-security electronic locks to protect collection boxes and ensure safe mail delivery. Tune in as Bob shares his insights on leadership and...
This week on Mailin' It , Karla and Jonathan are joined by Adrienne Marshall, the Executive Director for Election and Government Mail Services at USPS. As the nation gears up for the 2024 elections, Adrienne provides an in-depth look at how the Postal Service is preparing to process, transport, and deliver Election Mail, including ballots, voter registration cards, and polling place notifications. The episode explores the history of voting by mail, the difference between election mail and politi...
This week on Mailin' It, we’re joined by the Director of Fleet Management, Justin Glass, who takes us behind the scenes of the epic effort USPS is taking to modernize its vehicle fleet. Discover the strategic planning and innovative design choices that are driving this transformation. Join us to learn about the newly designed Next Generation Delivery Vehicles which promise enhanced safety, better ergonomics, lower emissions, and double the cargo space.
This week on Mailin' It, we’re joined by Postal Inspector Clayton Gerber to discuss the Inspection Service’s role in breaking up one of the largest fraud schemes in U.S. history. From dumpster diving to find evidence to international extraditions during the height of the pandemic, the team's relentless pursuit to uncover the truth is nothing short of extraordinary. Grab your detective hat and join us for an eye-opening journey into the world of postal crime and learn how the Postal Inspection Se...
This week on Mailin' It, we’re joined by Linda DeCarlo, Senior Director of Occupational Safety and Health, to discuss the critical issue of dog attacks on postal workers and the Postal Service’s 2024 Dog Bite Awareness campaign. We explore innovative strategies designed to protect mail carriers, including mobile delivery devices that alert them to potentially dangerous canines at specific addresses. Plus, we detail the steps dog owners can take to ensure smooth and safe mail delivery. Tune in to...
This week on Mailin' It, we’re joined by Vice President of Sales Intelligence and Support, Shibani Gambhir, as part of our new Postal Executive Series. From her early years in operations and logistics to her current role in sales intelligence, Shibani offers a look at her need to find new challenges and how she’s successfully navigated them to get where she is today. Join us as we delve into the crucial role of sales intelligence, the progression of Shibani’s career path, and how the Postal Serv...
This week on Mailin’ It, we’re joined by Jennifer Beiro-Reveille, the Postal Service’s Senior Director of Environmental Affairs and Corporate Sustainability. She has some encouraging news to share about the organization’s push to transform its operations into a leaner, greener machine. From new battery powered trucks to optimized shipping routes, join us as Jennifer takes us behind the scenes to unveil how USPS is working towards a more sustainable future while helping its business customers tac...
This week on Mailin' It, we’re joined by the Postal Service’s Chief Information Security Officer, Heather Dyer, as part of a new series on leaders at the Postal Service. From her early days to her current position, Heather shares insights, experiences, and lessons learned along the way. Join us to explore her remarkable career journey, her pivotal role in safeguarding the postal service's digital infrastructure, and the exciting cybersecurity technology upgrades underway as part of the Deliverin...
This week on Mailin' It!, we’re joined by Eric Shen, Inspector in Charge at the Postal Inspection Service’s Criminal Investigations Group, to shine a light on investment fraud. From cryptocurrency scams to smishing, we discuss the myriad of tactics fraudsters use to deceive people and share tips on how to identify them. Join us as we uncover the inner workings of these schemes and provide you with the knowledge to protect yourself and your loved ones from falling victim to deceptive practices....
This week on Mailin' It, we’re joined by Chief Commerce and Business Solutions Officer Jakki Krage Strako and Chief Logistics Officer Kelly Abney to discuss a very serious issue, the shipping of hazardous materials. With more and more items relying on lithium batteries, understanding how the Postal Service maintains rigorous safety protocols and the pivotal role shippers play is essential. Join us to learn about the potential dangers of shipping everyday items such as cleaners or cellphones, and...
This week on Mailin' It, we get an exclusive behind-the-scenes look at the meticulous process of choosing the annual stamp lineup and what makes this year's collection truly extraordinary. In the studio with us, is someone at the heart of all things stamps, Lisa Bobb-Semple, the Postal Service's Stamp Services Director. Join us as we dive into the intricacies of the stamp selection process, including the committee's anonymous voting system and the quest for new ideas. Get ready for a stamp-tasti...
When we think about the Postal Service, mail carriers often come to mind. However, there are thousands of different types of jobs within the Postal Service, beyond the familiar faces we encounter in our neighborhoods. This week on Mailin' It, we're diving deep into the realm of Postal Service recruiting, hiring, and career development. Join us as we learn about the diverse array of jobs, how the organization identifies the right talent for these roles, and invaluable insights for those consideri...
Having an effective pricing strategy is not only a key factor in driving business success but also imperative for an organization like the Postal Service. In this episode, we dive into the intricacies of postal pricing, where the stakes are high and the implications of pricing decisions are far-reaching. Guiding us through the discussion is Sharon Owens, the VP of Costing and Pricing at the Postal Service. Join us for a deep dive into the world of pricing and its vital role in the Postal Service...
This week on Mailin' It, we're shedding light on the marvels of technology that powers our mail and package processing. To guide us through this journey of innovation and technology, we welcome back Linda Malone, our Vice President, Engineering Systems. Join us for an exclusive behind-the-scenes look into the Postal Service's technology strategy and the profound impact that new types of automation have on our service. So, get ready to be amazed by the world of automation at the Postal Service....
Each year, we eagerly await the unveiling of the holiday stamps, posters, and heartwarming commercials, all designed to capture the spirit of the season. Here to give an exclusive look at how the Postal Service is gearing up for this year’s campaign is returning guest Sheila Holman, VP of Marketing. We'll dive into this year's holiday message, share tips for ensuring your mail arrives in time for the festivities, and explore all the exciting elements of the holiday campaign. The holiday season i...
This week on Mailin' It, we discuss the pivotal role the Postal Service has played in shaping the history of transportation in the United States. What's truly fascinating is that the Postal Service wasn't just a passive observer in this journey of transportation evolution. It actively provided support to help transform these transportation innovations into thriving industries that would serve the American people. To shed light on this aspect of postal history, we’re joined by expert Dr. William ...
This week on Mailin' It, we explore how the Postal Service became a conduit for America's Indigenous communities during a time of profound change. We’ll discuss some of the intricacies around Native Americans who found themselves on government-sponsored reservations, encouraged to embrace American culture and their ingenious utilization of the United States Postal Service. Guiding us through this conversation is Justin Gage, Author and Assistant Professor of History at the University of Arkansas...
Envision a time when our nation was engulfed in a Civil War, and the only connection with loved ones was through the exchange of letters. In this episode, we’ll delve into the profound impact of letter writing during the Civil War era and the importance of the Postal Service. Guiding us through this conversation are special guests Lynn Heidelbaugh, the Curator of the Smithsonian National Postal Museum's history department, and Tom Paone, a Civil War historian and Museum Specialist at the Smithso...
This week on Mailin' It, we step into the world of the National Postal Museum, discovering the rich American history and culture woven into its exhibits. Guiding us on this fascinating journey is none other than Elliot Gruber, Director of the Postal Museum. Join us as Elliot shares his deep knowledge and passion for the museum's mission, giving us an inside perspective on the remarkable work they do.
