In this episode, we get details on USPS Ground Advantage—a new program that will make package shipping simpler and cheaper for millions of businesses and customers nationwide. Join us as we sit down with Jakki Krage Strako, USPS Chief Commerce and Business Solutions Officer, to learn about what customers want the most and how Ground Advantage is taking the Delivering for America plan a step further.
This week on Mailin' It, we discuss the dangers our beloved canine friends can pose to mail carriers. This episode is particularly exciting as we explore Dog Bite Awareness from various perspectives with Linda DeCarlo, Senior Director of Occupational Safety and Health at the Postal Service, Swain Lowe, a dedicated Letter Carrier from Manassas, VA, and Daniel Ettinger, an experienced Animal Control Officer and Trainer joining us from Colorado. While most mail carriers and dogs coexist harmoniousl...
This week on Mailin' It, we dive into the world of sales and services at the Post Office with Asia Hunter, a talented sales and services associate who has been a part of the Postal Service since 2014. Join us to learn how these individuals play a vital part in providing excellent customer service, answering inquiries, and assisting customers with a wide range of tasks, such as purchasing stamps, shipping internationally, and even obtaining passports.
The original “Women in Postal Service History” episode debuted March 15, 2022.
Want to know about romance or “sweetheart” scams? In honor of National Consumer Protection Week, we’re sitting down with Andrea Avery from the U.S. Postal Inspection Service to learn more about romance scams and the warning signs that someone may be getting caught up in one. We’ll also talk about prevention tips, what to do if you or someone you know has been a victim, and what’s being done on a larger scale to help cut down on these types of scams. Join us to learn more about how you can help p...
In this episode, we learn all about a network of local organizations that help connect the Postal Service with large and small business mailers. This network is called the Postal Customer Council® (PCC®). Join us as we learn more about what PCCs are and how they help extend the Postal Services' efforts into local communities with Lindsey Taylor, the Postal Services' Director of Industry Engagement & Outreach. We’ll also dive into some of the great things PCCs have done and how they are essen...
This week, we get a special look into a side of the Postal Service most people don’t get to see! Join us as we talk about the day in the life of a Mail Carrier with Davita Lawrence, who has been a Mail Carrier with the Postal Service since 2020. We’ll dive into the training, route assignments, and what it's like delivering to businesses. Davita also shares some of her favorite things about the role, the support and community within the Postal Service, and her hopes for the future!
In this episode, we welcome back Bill Gicker, USPS Director of Stamp Services to talk about the Postal Service’s 2023 stamp program. Join us as we’ll dive into the new and exciting designs commemorating historical figures, anniversaries, holidays, and more. We’ll also talk about the selection process, how long stamps remain on sale, and where you can look to find them! 2023 Stamps: https://about.usps.com/newsroom/national-releases/2022/1024-usps-reveals-stamps-for-2023.htm...
In this episode, we discuss the U.S. westward expansion with Cameron Blevins, Associate Professor of U.S. History and Digital Humanities at the University of Colorado Denver. We’ll talk about the Postal Service's role, different ways Americans stayed connected, and the impact this growth had on Indigenous populations. Join us as we’ll learn more about how the Postal Service helped the United States grow into the country it is today!
In this episode, we’re joined by the Postal Service’s Vice President of Product Solutions, Thomas Foti, to talk about direct mail and the value it brings to both stakeholders and recipients. Join us as we’ll learn about how direct mail started and how it’s changed over time with technology. We'll dive into all of it's benefits, how businesses can get connected with direct mail services, and more!
This week on Mailin' It, we welcome back Postmaster General, Louis DeJoy, to talk about this upcoming holiday season and all the preparation the Postal Service has done for it. Join us as we’ll learn more about the improvements made to delivery services, peak season staffing, and more. We’ll also get an update from Louis on the 10-year Delivering for America plan, and where the organization is headed in the future.
It’s almost hard to imagine the holiday season without the Postal Service. In this episode, we dive into the Postal Service's role in connecting people and the holidays with Sheila Holman, Vice President, Marketing. Join us as we’ll learn more about the theme of this year’s holiday campaign, the different elements that go into an integrated campaign, defining marketing success, and much more!
In this episode, we dive into why the Postal Service is the one-stop shop for small businesses. We’ll learn more about the marketing and advertising help and package and shipping services tailored for small businesses. Join us as we talk with Peter Timko, the Postal Service’s Manager of Small Business Solutions, and Susan McGowan, a Marketing Specialist for Small Business Solutions, to talk about all the tools and services available to support small businesses.
This week on Mailin' It, we are joined by the Postal Service’s VP of Customer Experience, Marc McCrery, and the Director, Consumer Advocate, Nathan King, to learn how we manage customer care here at the Postal Service. Join us as we’ll dive into the different aspects of customer experience and the work that goes into serving the Postal Service’s extensive customer base. We’ll also talk about addressing customer concerns, methods to track consumer satisfaction, ways you can reach the Postal Servi...
In this episode, we talk election mail with the Postal Service’s Executive Director for Election and Government Mail Services, Adrienne Marshall. Election mail is any item mailed to or from authorized elections officials that enables US citizens to participate in the voting process. Join us as we’ll learn about the Postal Service’s official role in the election process, the difference between election mail and political mail, and what you should know if you need or want to vote by mail.
This week on Mailin' It, we are joined by Jennifer Beiro-Réveillé the Postal Service’s Chief Sustainability Officer to discuss the Postal Service's commitment to sustainability and the improvements made over the years. We’ll dive into Postal Services' top sustainability priorities, organizational challenges, accountability practices, and more. We’ll also discuss what you can do to help the Postal Services' sustainability efforts as we work towards a greener tomorrow!
This week on Mailin' It, we are joined by Mike Swigart the Postal Service’s Executive Director for Continuity and Preparedness, to discuss the vital role the Postal Service plays in emergency response. We’ll talk about how the Postal Service supports FEMA and other larger government disaster relief efforts. We’ll also dive into the types of emergencies the Postal Service responds to and the guidelines used to train personnel regularly.
In this episode, we are joined by the Postal Service's Chief Information Officer and Executive Vice President, and the Vice President of Engineering Systems to discuss the vital role the Postal Service played in the rapid delivery of millions of test kits. We'll learn more about the preparation, logistic details, and technical solutions the Postal Service implemented that ensured a successful delivery operation. We’ll also talk about the skilled workforce that came together to make this possible...
In this week’s episode, we are joined by Linda DeCarlo, the Postal Service's Senior Director of Occupational Safety and Health to talk about how important safety is at such a large and diverse organization. We’ll learn more about employee training and how the Postal Service is focused on building a better workplace for all of its employees. We’ll also talk about the impacts technology has made, things you can do to help with mail carrier safety, and more.
In this episode, we are on the road in the Old City section of Philadelphia to get an inside look at the B. Free Franklin Post Office. We’ll learn more about how this historical landmark reflects the characteristics of the community, as our tour guides Sylvia Herron, a Customer Relations Coordinator at the Postal Service, and Tammy Scott - acting customer relations coordinator at the Postal Service guide us through the museum and Old City’s unique history.
In this episode, our hosts are joined by Mary Anderson, Executive Director of International Postal Affairs, to talk about the important role the Postal Service plays in mail delivery worldwide. We’ll learn about how the Postal Service works with 192 governments around the world to standardize mail transmission. We’ll also discuss international postage, delivery during times of conflict, and more.
In this episode, our hosts Dale and Yasmine dive into some of the biggest questions we get here at the Postal Service. We’ll address important questions like “where’s my package?” and what to do if your mail or package is missing. We’ll also discuss why stamps are so valuable to collectors, famous people who have worked for the Postal Service, and more!
In this episode, our hosts Dale and Yasmine are joined by Lynn Heidelbaugh, Curator at the Smithsonian National Postal Museum, to talk about military mail. We’ll learn more about how mail became such an important part of US military history, and how it’s evolved over time to meet the changing landscape of the armed forces. We’ll also discuss how you and members of the armed forces can use it to send mail, and more!
In this episode, our hosts Dale and Yasmine are joined by Alison Bazylinski, Assistant Curator at the Smithsonian National Postal Museum, to talk about the history of the Postal Service uniform. We’ll learn more about the importance of the uniform, and how it’s changed over time to reflect societal trends. We’ll also discuss the impacts of integrating women into the Postal workforce and more.
In this episode, our hosts Dale and Yasmine are joined by Postmaster General, Louis DeJoy, to talk about the impacts seen across the Postal Service one year after implementing the Delivering for America (DFA) Plan. We’ll learn more about its impact on infrastructure, services offered, and opportunities for partnership growth. We’ll also talk about how leadership and strategic planning will continue to help us grow.
In this episode, our hosts are joined by Gary Reblin, VP of Innovative Business Technology, and Jeffrey Tackes, Director of Digital Business Services, to talk about some of the ways the Postal Service is helping fight fraud and identity theft. We’ll discuss a service called In-Person Proofing, or IPP, how it works and why it matters for customers. We’ll also talk about how the Postal Service partners with other agencies and organizations to support identify verification, hiring efforts, and more...
March is Women’s History Month! In honor of this observance, our hosts Dale and Yasmine sit down with USPS Historian Jenny Lynch to talk about women in the Postal Service and the vital—often unsung—roles they’ve played from the very beginning. We'll discuss the first female postmasters, mail carriers, and women working in the Postal Service Headquarters. We'll also talk about the challenges they’ve overcome, and how their contributions have helped shape what the organization is today.
It’s National Consumer Protection Week! In honor of this observance, we’re sitting down with Ashlea Bowens and Jessica Adams, two of our esteemed postal inspectors, to learn how the USPIS is preventing mail fraud – including taking listeners behind-the-scenes of some of our most notable cases. We’ll talk about the significance of this week and learn about how USPIS is helping to educate consumers on mail fraud and how they can better protect themselves. We’ll also talk about the increase of “wor...
This week on Mailin’ It, we’re talking to the National Postal Forum’s Executive Director, Maureen Goodson. The National Postal Forum has partnered with the Postal Service for more than 50 years to drive growth and innovation throughout the mailing and shipping industry. We’ll be talking to Maureen about the history of NPF and how their partnership with USPS has helped amplify several new postal offerings over the years – including the ZIP code. We’ll also talk about the National Postal Forum’s a...
We'll discuss how USPS Connect™ is addressing the growing consumer demand for quick package delivery through same day and next day local delivery options, helping Main Street to stand out in a big business market. We’ll also touch on the rollout of USPS Connect™ Regional and how large volume shippers are plugging into USPS’s extensive delivery network to ship far, fast, and smart.
