Bruce Love has guided the development of a performance-focussed coaching culture in a call centre environment in the aviation industry , with an impact on operational measures and employee en gagement . This has been part of a business transformation program that commenced over three years ago . Being involved up front in redefining the organisation structure and recruitment for key positions was an opportunity to create the foundations for a coaching culture. Bruce discusses what a coaching cul...
Dec 10, 2018•34 min•Season 1Ep. 15
Communities of Practice are organised groups who engage in learning across a common interest and they can be a valuable resource to individuals for professional development or organisations as a source of knowledge and expertise. Many CoPs are created on the premise that “if we build it, they will come , ” but building is just the beginning. Emelia Winter talks to Learning Uncut about how she transitioned a Working Group into a Community of Practice for L&D Consultants at NSW Health. She shares ...
Nov 26, 2018•28 min•Season 1Ep. 14
Social Futures is a social justice organisation whose customers and staff are spread over a vast geographical area. They realised that traditional top down change management approach was a poor fit with the connected culture that they wanted to sustain in a period of rapid growth. In this episode Jem Mills discusses their adoption of an open source or co-created change management approach. He discusses t he use of experiential and social learning strategies to design and implement the approach, ...
Nov 12, 2018•38 min•Season 1Ep. 13
Justine Jardine describes the ‘build as you go’ approach that she used to developing a learning solution and resources for software implementation in an Agile project at Coca-Cola Amatil. She found that once she embraced a mindset of iterative change and human-centred design approaches it helped her to create a more sustainable and effective learning solution than in traditional software project environment. Hosts: Michelle Ockers and Karen Moloney Transcript and related resources: https://learn...
Oct 29, 2018•35 min•Season 1Ep. 12
The NSW Department of Education introduced a distributed authorship approach with user generated content to support peer-to-peer learning for teachers. Rob Wilkins talks about how the change was rolled out, the challenges and wins and why we, as L&D, need to “let go and let learn.” Hosts: Karen Moloney & Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/11/ Podcast information and more episodes: https://learninguncut.global/podcast/...
Oct 15, 2018•35 min•Season 1Ep. 11
Digital literacy is not a new concept having been widely researched since the mid-1990s. Yet the definitions remain contested and can extend to include socio-cultural and political dimensions. Current perspectives are willing to accept that digital literacies exist as a plural phenomenon inclusive of information literacy, computer literacy, network literacy, and media literacy. However, it must also address the basic skills required to address new ways of learning and working in an increasingly ...
Oct 01, 2018•34 min•Season 1Ep. 10
Danny Ginsberg and Hayley Steer discuss the award-winning CREATE program they led at Specsavers. Inspired by insights from market research, the Training and Development team observed retail staff who were delivering a great customer experience and identified the capabilities that they applied. For just one lens type alone the stores that have completed the CREATE program have generated an additional $2million in sales. Hosts: Michelle Ockers & Karen Moloney Transcript and related resources: http...
Sep 17, 2018•39 min•Season 1Ep. 9
Project 100 was the response of Victoria Polytechnic to a State government policy change that eliminated public funding directly to training providers and increased competition in the sector. Gail Bray led this 3-year strategic initiative which radically transformed 100 qualifications following a modern blended learning delivery model enabled by digital technology and focused on skill development, job outcomes, and career progression. Hosts: Michelle Ockers and Karen Moloney Transcript and relat...
Sep 03, 2018•28 min•Season 1Ep. 8
Emma Weber and Marie Daniels discuss the use of a coaching chatbot to support learning transfer following a formal course. Hosts: Michelle Ockers & Karen Moloney Transcript and related resources: https://learninguncut.global/podcast/7/ Podcast information and more episodes: https://learninguncut.global/podcast/...
Aug 20, 2018•38 min•Season 1Ep. 7
Kate Fraser, talks about the use of a Capability Framework as a foundational input to developing an Academy at Standards Australia. She discusses how their framework was developed, how it’s been used and the value it’s created, and maintaining the framework. Hosts: Michelle Ockers and Karen Moloney Transcript and related resources: https://learninguncut.global/podcast/6/ Podcast information and more episodes: https://learninguncut.global/podcast/...
Aug 06, 2018•32 min•Season 1Ep. 6
Renetta and James discuss the adoption of Agile practices by Learning and Development at the Bank of New Zealand. Hosts: Michelle Ockers and Karen Moloney Transcript and related resources: https://learninguncut.global/podcast/5/ Podcast information and more episodes: https://learninguncut.global/podcast/...
Jul 23, 2018•29 min•Season 1Ep. 5
The retail sector has struggled in recent years and employers are looking for different ways to engage with their sales teams to provide a better service to their customers, improve retention rates and ultimately make more sales. In this episode, Denise Meyerson shares a case study of a project which took a different approach to customer service learning and almost overnight resulted in sales targets that hadn't been achieved in the past two years suddenly being achieved and stretch targets that...
Jul 09, 2018•25 min•Season 1Ep. 4
Tony talks about Westpac's Skills for Life program which aims to help employees develop generic, portable skills that will be valuable to 2025. Hosts : Michelle Ockers and Karen Moloney Transcript and related resources: https://learninguncut.global/podcast/3/ Podcast information and more episodes: https://learninguncut.global/podcast/...
Jun 25, 2018•34 min•Season 1Ep. 3
In this episode our hosts talk to Nicole White from The ID Crowd about their Project “A Normal Day” which was delivered via a podcast series for health practitioners. Nicole talks through why and how they used podcasts for this solution, how they managed their stakeholders to adopt the podcast approach rather than “traditional” self-paced elearning, tips and challenges with using podcasts for learning and some great resources for inspiration and further information. Guest: Nicole White Hosts: Ka...
Jun 10, 2018•35 min•Season 1Ep. 2
In this first episode, hosts Michelle Ockers and Karen Moloney talk about why they started the podcast, what content they will be covering and what listeners can expect to get out of the series. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/1/ Podcast information and more episodes: https://learninguncut.global/podcast/...
Jun 10, 2018•13 min•Season 1Ep. 1
