9: Create a Culture Shift – Danny Ginsberg and Hayley Steer
Sep 17, 2018•39 min•Season 1Ep. 9
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Episode description
Danny Ginsberg and Hayley Steer discuss the award-winning CREATE program they led at Specsavers. Inspired by insights from market research, the Training and Development team observed retail staff who were delivering a great customer experience and identified the capabilities that they applied. For just one lens type alone the stores that have completed the CREATE program have generated an additional $2million in sales.
Hosts: Michelle Ockers & Karen Moloney
Transcript and related resources: https://learninguncut.global/podcast/9/
Podcast information and more episodes: https://learninguncut.global/podcast/
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