Craig MacDonald is the Executive Manager of learning product at Suncorp, a financial institution. Craig talks about the Future Ready programme, which aims to prepare people with the capabilities they need and that Suncorp needs for the future. The programme is part of a strategic workforce planning and talent management initiative, as well as being driven by a sense of social responsibility to ensure that their people have skills relevant for the future. Craig discusses building the business cas...
Feb 03, 2020•52 min•Season 1Ep. 45
In this second edition in the What Happened Next Series Arun Pradhan discusses what’s happened with the Learn2Learn app and his work on organisational learning agility since he spoke with us in Episode 18 (published January 2019). Arun’s experience in 2019 is that a campaign approach is critical to building learning ability, regardless of the technology used. This approach has to be based on connecting with what people care about and focus on – which is doing their job better. Arun is an in-dema...
Jan 20, 2020•23 min•Season 1Ep. 44
In this special edition of Learning Uncut we catch up with some of our earlier podcast guests and ask them ‘What Happened Next ...’ We get an update on how the solution discussed in their original episode has continued to develop and what impact it’s had over the longer term. We also explore what our guests learned through this work and how it’s influenced their subsequent work. We have three great guests in this episode: Denise Meyerson from Episode 4 about re-thinking learning for customer ser...
Jan 06, 2020•54 min•Ep. 43
“I am so much more optimistic than I have been in several years about the state of the profession and where we're headed. I think you find what you're looking for, right? If you want evidence that the learning profession is dying, you can go out and find it and find the conversations and the people who are thinking that. If you want evidence that learning and development is thriving, come and listen to Learning Uncut because we share stories every fortnight about learning professionals out there...
Dec 23, 2019•37 min•Season 1Ep. 42
ASHM is the Australasian Society for HIV, Viral Hepatitis, and Sexual Health Medicine, and in this episode we share a story of translation and localization for their learning solution, which at the time of recording has been published in 14 languages across 10 different countries. “Before these new medications came out, hepatitis C was mostly treated in specialist settings, so in a tertiary hospital. And then because these new treatments were much easier, the side effect profile was way less, th...
Dec 09, 2019•34 min•Season 1Ep. 41
Aged care workers are empathic by nature. ACH wanted to provide their workers with an even deeper insight into customer needs through simulating the lived experience of an older person. Wearing suits designed by Sydney University, participants carry out daily activities that allow them to experience a range of conditions including vision impairment, hearing loss, a hunched posture, reduced tactile sense and shortened gait. Empathy suits are a tool that helps their workforce build empathy, challe...
Nov 25, 2019•39 min•Season 1Ep. 40
Gareth Killeen was a consultant when he started working on future leadership capabilities for Reece. Using a human centred design approach, he discovered that this was not only about leadership - it was also about learning. The purpose and people at Reece inspired him so much that he joined the organisation as Head of Learning. He describes the process he has used to involve people in design of the new ‘Reece learning blend.’ Along the way he has re-engaged people who had a largely broken experi...
Nov 11, 2019•39 min•Season 1Ep. 39
Since starting in his role as GM of Learning at National Australia Bank (NAB) Damien Woods has set out to transform organisational learning. In this episode he shares a story that illustrates the kind of shifts underway in learning at NAB. Shortly after starting in this role he visited the NAB Direct Bank Call Centre where he discovered that new starters were in a classroom for 17 days before starting to take customer calls. Using a design thinking approach the learning team redesigned induction...
Oct 28, 2019•40 min•Season 1Ep. 38
Augmented Reality (AR), Virtual Reality (VR), 360 Video - what are all these technologies, how are they different from each other and in what situations are they best used to support learning? Do you need to hire expensive developers for these solutions or can you do it yourself? As a learning designer, how is designing for these modes of delivery different to that of current instructional design practice? Jacinta Penn answers these questions and more to help you start thinking about how you can...
Oct 14, 2019•33 min•Season 1Ep. 37
“As learning designers we so often want to push our content, and maybe all we need is some data to help facilitate the conversations.” “Using data isn't about FOMO, it is about solving a problem and you can get overwhelmed with data. So know what you want to collect otherwise you'll have too much, and you won't be able to make sense of it.” In this episode, Clay Shearan from Woolworths Group and Josh Humphries from Guroo Producer share a case study full of data-driven learning, innovation, risk-...
Sep 30, 2019•43 min•Season 1Ep. 36
“Curation means very different things to a lot of people. Curation is really the art of bringing together different learning assets or resources, to create meaning for people, and for people to find the meaning in that for themselves. If you think about how we traditionally have done things in the past, it's really around creation, getting people from point A to point B, very instructional. Curation is very different to that; how do you bring together multiple points of view, potentially opposin...
Sep 16, 2019•42 min•Season 1Ep. 35
Conferences are a substantial investment of time and money. However, as our guests Emma Weber and JD Dillon assert, they can be extremely valuable for professional development. We chat with Emma and JD about how they think about conferences and what they do before, during and after a conference to get the most out of the event that they can. Listen out for the similarities and differences in their approach and figure out what will work best for you. If you are interested in getting started with ...
Sep 02, 2019•35 min•Season 1Ep. 34
What does it look like to turn the traditional approach to Learning and Developmen t on its head? Cotton Group University has taken a deliberately different approach. They focus on enabling performance , using their learning programs as a toolkit. Beth Hall talks us through the nuts and bolts of how this happens and gives us an overview of their learning culture. Hosts : Karen Moloney & Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/33/ Podcast information...
Aug 19, 2019•34 min•Season 1Ep. 33
Hosts : Karen Moloney & Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/32/ Podcast information and more episodes: https://learninguncut.global/podcast/ Emergent: Podcast information and more episodes: https://learninguncut.global/podcast/?podcast_series=emergent-series...
Aug 05, 2019•44 min•Season 1Ep. 32
Over the past two years Spark NZ has embarked on an ambitious transformation of learning in order to build a ‘culture of performance.’ . Their goal has been to ‘democratise knowledge’ and create a self-sustaining performance ecosystem. This is Part 2 of our discussion with Kerry Peguero and Liv Wilson from the Learning Enablement Team about their innovative approach. In Part 1 (Episode 30) we covered user-generated content and the use of an ‘orienteering’ approach to induction that builds self-d...
Jul 22, 2019•32 min•Season 1Ep. 31
Over the past two years Spark NZ has embarked on an ambitious transformation of learning in order to build a ‘culture of performance.’ Their goal has been to ‘democratise knowledge’ and create a self-sustaining performance ecosystem. We spoke with Kerry Peguero and Liv Wilson from the Learning Enablement Team about their innovative approach. Over two Learning Uncut episodes we discuss four core integrated elements. Here in Part 1 we cover user-generated content and the use of an ‘orienteering’ a...
Jul 08, 2019•37 min•Season 1Ep. 30
‘Freedom To Learn’ is the evocative title of the organisational learning strategy at Farmers Mutual Group (FMG). This New Zealand rural insurer is moving away from a heavy focus on traditional training to more liberating, empowering approaches over a five-year horizon. Kate Jarvis, the FMG Learning and Capability Manager, discusses how the strategy was developed and their progress as they approach the end of their first 12-month horizon. Hosts : Karen Moloney & Michelle Ockers Transcript and rel...
Jun 24, 2019•35 min•Season 1Ep. 29
“It was a lot of experimenting and working out what is the best process.” It’s been one year since the Learning Uncut podcast crew took the plunge and hit “publish” on their first episode. In this edition, editor Amanda Ashby, along with hosts Karen Moloney and Michelle Ockers share how the podcast came to life, the process they have developed for producing a podcast as a virtual team, valuable lessons learned, the oddest places Learning Uncut has been recorded and lots more… If you are interest...
Jun 10, 2019•39 min•Season 1Ep. 28
Introducing eLearning into an organisation is not an unusual thing these days. But doing it the way that Bethanie Aged Care did it is what resulted in a 98% completion rate of their compliance eLearning modules and won them several learning industry awards. In this episode , L&D Manager Danielle Phelan and L&D Consultant Christina Batten talk us through the strategy and approach they and their team used to cre ate the Bethanie Learning Hub, which not only achieved its goal of providing core eLea...
May 27, 2019•42 min•Season 1Ep. 27
Do you delete those boring broadcast emails from IT about software upgrades and intranet changes without reading them? This was the challenge faced by the ICT team at University of Southern Queensland. Inspired by entertaining 6 second ‘Vines,’ Sandra Lammas had the idea to create short attention-grabbing videos and weave in important information. As she puts it “they come for the entertainment, but they leave with the message.” Sandra has been making and distributing these sub-120 second videos...
May 13, 2019•33 min•Season 1Ep. 26
Being the CEO of any startup comes with many challenges. But when you have a two-week startup timeframe, a new, geographically dispersed and fast-growing team with a lack of managerial skills, no processes and groups of displaced people and their new communities to support, the word “challenge” takes on a whole new meaning. In this episode, CEO David Keegan talks about how he steered Host International through its first couple of years using a group coaching approach to shape the organisational ...
Apr 29, 2019•33 min•Season 1Ep. 25
This is a fascinating case study that demonstrates the use of Communities of Practice as a central part of the capability strategy of an organisation. Arup is a 14,000 strong global organisation who design the built environment. Their Skills Networks (a form of Communities of Practice) straddle all their business units and geographies. Kim Sherwin, the Arup University Leader for Australasia, talks about the critical role of Skills Networks, how they function, and how her team supports partners w...
Apr 15, 2019•30 min•Season 1Ep. 24
Ovolo Hotels are a hospitality group who like to do things differently. As they embarked on a period of rapid growth they saw the need to create an L&D function and o nboarded an L&D Manager. Alexandra Lederer joined the business with no department, no team and no experience in hospitality. But what she did have was a background in marketing. Challenged to be innovative whilst align ing the L&D function with the out-of-the-box Ovolo approach to business, Alex pushed through her comfort zone and ...
Apr 01, 2019•41 min•Season 1Ep. 23
What happens when the L&D Manager is also the Marketing Manager? You get to run a learning campaign! In this episode, Megan Power shares her story of using a video learning campaign to upskill retail staff on a new product line. She talks through how they produced and shared videos, used marketing tactics for engagement and used data analytics throughout the campaign to connect with their learners and track the phenomenal sales success. Hosts: Michelle Ockers & Karen Moloney Transcript and relat...
Mar 18, 2019•38 min•Season 1Ep. 22
Today we speak with Nic Barry from Domain, an online property technology company, about how they revamped their approach to onboarding. Faced with substantial business growth, their onboarding experience had become inconsistent. Nic describes how they stepped back to look at the onboarding journey and created a more consistent and personalised experience while also improving process efficiency. The needs of many stakeholders were considered to ensure that the approach supported everyone involved...
Mar 04, 2019•31 min•Season 1Ep. 21
Did you ever get a letter from the Australian Taxation Office (ATO) and struggled to decipher the technical jargon and legal language? Simon Paton is changing this! Simon talks to us about the strategic shift for the ATO to reinvent itself. A key part of this is building better relationships with taxpayers and other community groups. His work to improve written communication of ATO decisions is making a difference – one microlesson at a time. Hosts: Karen Moloney & Michelle Ockers Transcript and...
Feb 18, 2019•30 min•Season 1Ep. 20
Imagine the challenges of being a new bus driver and having to learn the routes through a busy city like Sydney. In Tanya Lau’s words “It’s v ery high pressure, and you've also got to deal with customers as well and learn everything there is to know about that job on the spot .” Transport New South Wales had been seeking solutions to alleviate the stress of route familiarisation on drivers and reduce the business impact. Tanya discusses how she adapted journey mapping from the product and servic...
Feb 04, 2019•34 min•Season 1Ep. 19
Arun Pradhan is the creator of the Learn 2 learn app, which he developed t o help individuals develop learning skills and organisations to build a culture of continuous learning . After discussing the content and format of the app, Arun talks about the way he used himself as a guinea pig while developing the app. He also provides tips for when an app could be appropriate as part of a learning solution. Hosts: Karen Moloney & Michelle Ockers Transcript and related resources: https://learninguncut...
Jan 21, 2019•26 min•Season 1Ep. 18
Get ready to fire up your Professional Development. This is our first episode for 2019 –Happy New Year. Many people take a break during this period. Often people reflect on the past 12 months and look ahead to the coming year. It’s a great time to update your Professional Development Plan. We are joined by Neil Von Heupt, who spent four years at the Australian Institute of Training and Development supporting the development of learning professionals. We ask every Learning Uncut guest to discuss ...
Jan 07, 2019•44 min•Season 1Ep. 17
In February this year the Learning Uncut team started recording episodes for the this podcast which went live in June. Since then, there have been 15 published episodes with some great guests covering a wide range of topics and sectors. In this episode, Karen, Michelle and Amanda look back over their first year in podcasting and discuss highlights, insights, learnings and ideas for Learning Uncut in 2019. Hosts: Karen Moloney , Michelle Ockers & Amanda Ashby Transcript and related resources: htt...
Dec 26, 2018•39 min•Season 1Ep. 16
