In this episode of LEARN, Alexi Robichaux, CEO and Co-founder of BetterUp, dives into the differences between digital transformation and human transformation in business, and why companies need to invest in employee learning, growth, and development at scale.
As we wrap up our inaugural season, we’re diving deep into what it takes to create and sustain a compelling corporate podcast. From unexpected challenges to surprising benefits, here are the top takeaways for aspiring podcasters. In this episode of LEARN, Ted outlines seven key learnings from producing 37 episodes, discusses the nuanced balance between relationship-building and lead generation, and shares invaluable advice for setting realistic expectations for corporate podcasts. Whether you’re...
As organizations navigate the complexities of modern work environments, fostering continuous learning, transparent communication, and meaningful employee support becomes paramount. "Learning shouldn't be a one-off event. It's about integrating ongoing education into the fabric of everyday work," says [Kathleen Pacini](https://www.linkedin.com/in/kathleen-pacini-phr-b115986/), Chief People Officer at [Patreon](https://www.patreon.com/). In this episode of LEARN, Kathleen delves into the limitatio...
Transitioning from a private to a public company comes with its fair share of challenges. And during this transition, it’s key to prioritize leadership and learning initiatives. "Transitioning from a private to a public company required a significant shift in our operational approach. It’s crucial to regularly seek guidance from legal counsel and experienced CHRO peers to navigate this complex process smoothly,” says Becky Cantieri , CPO of SurveyMonkey . In this episode of LEARN, Becky shares i...
As the workforce is consistently evolving, it’s critical to keep employees top of mind: cultivating a workplace that fosters intentional inclusivity, talent development, and active problem-solving. And the number one way to do this is through data. "Data is a powerful tool for any HR department. It allows us to see beyond the surface and understand the heartbeats of our organizations. By using this data, we can make informed, empathetic decisions that resonate with our employees,” says [Neervi P...
As the workforce is consistently evolving, it’s critical to keep employees top of mind: cultivating a workplace that fosters intentional inclusivity, talent development, and active problem-solving. And the number one way to do this is through data. "Data is a powerful tool for any HR department. It allows us to see beyond the surface and understand the heartbeats of our organizations. By using this data, we can make informed, empathetic decisions that resonate with our employees,” says [Neervi P...
Technology is constantly evolving; organizations must embrace new tools or risk being left behind. As a business, it’s critical to stay ahead of the game and adapt to the mega trends happening around us. “You have to keep reminding your company that you're running out of time because we're all against the race of time when it comes to technology. And if you can't move fast, then you might as well not move at all,” says [Jeetu Patel](https://www.linkedin.com/in/jeetupatel/), EVP and GM of [Cisco ...
The role of HR is rapidly evolving… and it’s no joke. It can be a struggle to figure out the right steps to take, but that’s why Melanie is here. To give you a how-to playbook on what to do to be a successful HR professional. "I think we're in this really precarious period right now where HR managers are really being told to be super prescriptive... What we need to see more of is equipping HR managers with the tools they need to succeed, but not telling them how to do it,” says [Melanie Naranjo]...
Especially when you’re constantly striving to improve and innovate. Thats why we are here. To give you valuable tips on exactly how to do it. “You need to do the research and you should do this research yourself. Don't outsource the research when you're looking at the next big products to build for your compound startup,” says Ted Blosser , CEO and co-founder of WorkRamp . In this episode of LEARN, Ted shares the five biggest learnings from building a compound startup. From the importance of doi...
When you master company culture, you master company growth. Culture is key. And the majority of companies are so focused on success that they forget about cultivating a strong, healthy work environment. What they don’t realize is, if a strong culture is implemented, they’ll see more growth and success than ever before. "Set up a company with a strong culture of dedicated, hardworking, highly collaborative, and high-execution individuals. Organize it around ‘how do we work well together? How do w...
Remote work is not a trend but a necessity for the future economy. With a staggering number of jobs going unfilled in the West and a massive influx of knowledge workers from emerging economies, it's obvious that embracing a global talent pool is essential. Remote work breaks down barriers, offering companies access to diverse skills and individuals the freedom to contribute from anywhere. “I 100% believe that the future of work is remote and distributed. First, there are macroeconomic forces tha...
Running a global, remote-first company isn’t easy. You’re faced with a lot of decisions about what strategies will positively influence the company’s global culture, which is why it’s critical to be data-driven. “Every time I make a big decision, I look at a lot of data and evaluate a lot of data points. Based on that, I’ll analyze and deliver a result and the strategy to the rest of the team. I think it is very important to have a game plan and the reasoning behind it,” says Shuo Wang , CRO and...
It’s common for HR professionals to become siloed in a business. But if they don’t understand the company and, by extension, the kind of employee experience to cultivate, it can hold a business’s momentum back. “HR is a discipline that has become quite specialist and the specialization is fantastic. But if it's not strung together with the employee experience in the middle of it, it leads to behavior that may fit the immediate task at hand, but may miss the bigger picture,” says Darcy Mackay , S...
No values mean no purpose, and no purpose means no success. Well-thought-out and communicated values are critical for a successful organization. "If you can really live and breathe your values, you're going to provide a lot of gains for your organization,” says our CEO and CEO of WorkRamp , Ted Blosser . In this episode of LEARN, we close out 2023 with Ted sharing his top five learnings around building a values-driven company. Tune in to learn from his experience so you can feel confident that y...
Culture and strategy aren’t two ends of a spectrum. In fact, culture should be embedded into your strategy. “I believe that culture is the ‘how.’ If you think about your vision or your mission, that's your ‘why,’ it's why you exist in the world, why you get up in the morning, why people are doing what they're doing. Then there's the strategy. That's the ‘what.’ What are you focused on? What is expected of people to get the outcomes and the results that we want? And then the culture is the ‘how.’...
While customer education is still in its early stages, it shouldn’t be an afterthought. If businesses want to succeed, they need to make customer education a clear priority for everyone. “Customer education does need to be viewed as something that touches every part of the customer life cycle and the customer journey. There needs to be a conscious effort to ensure that all parts of an organization are working together to incorporate customer education into what they do,” says Joe Ryan , Training...
People management is more than ticking off the usual HR tasks. Succeeding as a people manager requires a mastery that encompasses a deeper understanding of interpersonal dynamics, leadership acumen, and the adept handling of the intricate tapestry of human connections. “I think the mindset flips that I've seen a lot of people go through and that I hope a lot more HR leaders go through is really operating like something close to a COO—something close to somebody who thinks about, ‘How do I build ...
The recent OpenAI drama involving Sam Altman’s firing and eventual rehiring—all in the span of a work week—highlights an important element of a successful business: board alignment. When your executive team and board aren’t on the same page, it could complicate the health of your business. “I’ve had good board meetings and bad board meetings. I've had misalignment and strong alignment, and through that I’ve learned a lot about consistently and constantly improving our own board management,” says...
Understanding your customers is crucial. It’s the key to your success. Especially in the fintech industry. Domain expertise as a fintech CSM is more than understanding the tech and the jargon of a specific industry. It’s also aout realizing what customers encounter daily. “You're a tech company, but you sit on the global financial rails, which is a thing that's largely out of your control. You have to become an expert in that, and you have to become an expert in everything around payments. You h...
Consolidating your tech stack is a challenge these days. The SaaS competition is intense, you’re never sure what you’re going to get, and the power dynamic between sellers and buyers isn’t what it used to be. “There's a very real shift happening. Buyers of software have a lot of leverage—and with a lot of leverage, it’s really up to you to say what you’re willing to pay. It used to be a couple of years where we saw sellers holding firm and buyers [saying], ‘Okay, I’ve got all this cash. I’m goin...
Compensation comes in all shapes and sizes, but no matter what your program looks like, it is fundamental to your relationship with your employees. This is why businesses are learning how to make their comp programs even more competitive in order to retain their best performers. “Compensation and transparency are a journey, not a destination. You constantly have to be thinking about and revisiting the different ways in which you’re not transparent or the things that, as an HR professional, you m...
The key to customer success is customer education. And the way digital solutions and tech are blending with one another is creating an exciting convergence of possibilities for the space. “It's another font and resource for success. And I think that's the first driver. Don't think about the money. Think about the success thereafter, the engagement that can help drive that success,” says Dave Derington , Director of Customer Education at ServiceRocket . In our latest episode of LEARN, Dave sheds ...
Previous client success strategies are quickly becoming obsolete. Which means continuous internal training needs to a top priority for organizations that want to see the growth they’re hungry for, especially with more people transitioning to the role from completely different industries. “These folks do not have experience selling yet. We're giving them the most important role right now in this economy, where we're not driving a ton of new sales, so we have to work on growing the base. If you ha...
People are truly a business’s most important asset. With the right skill development and employee wellness program, a company’s talent increases revenue and pushes the organization to reach its goals. “We looked at all of the costs and what employees wanted. Sometimes what they tell you what they want versus what they actually want are two different things. And we didn't want to define what wellbeing meant,” says Patty Kim, VP of People at Vestwell. In this episode of LEARN, Patty discusses how ...
No matter your industry, you’re in the people business. So how do you win friends and influence your people? By building trust. “I believe so deeply that when you truly build trust, you have a much better and more high-functioning team, and you're going to get the best out of your people. You can't force someone to give you their best. They have to choose to really go that extra mile,” says Lindsey Scrase , CRO of Checkr . In our latest episode of LEARN, Lindsey Scrase chats with Ted to talk abo...
