From Academy to Community: Exploring the Evolution of Customer Education with Dave Derington, Dir. of Customer Education at ServiceRocket (Ep. 19)

The key to customer success is customer education. And the way digital solutions and tech are blending with one another is creating an exciting convergence of possibilities for the space.

“It's another font and resource for success. And I think that's the first driver. Don't think about the money. Think about the success thereafter, the engagement that can help drive that success,” says Dave Derington, Director of Customer Education at ServiceRocket.

In our latest episode of LEARN, Dave sheds light on how category convergence could work in the customer education space. Along the way, he and Ted also talk about the potential for AI to disrupt processes and how professionals and leaders can push the industry forward through communities.

In this episode, you’ll:

- Understand how different categories could blend together in customer education

- Harness the power of AI and automation to make customer education tasks much easier

- Find like-minded peers in customer education is crucial for your growth, as well as the growth of the industry

Check it out on your podcast app of choice to learn more about how the customer education space is evolving and how to avoid getting left behind.

Resources:

- Dave Derington

- ServiceRocket

- Ted Blosser

- WorkRamp

Podcast Recommendation:

- Greeking Out