Sam Ranieri, Chief Executive Officer, Reach The pandemic has caused a boom in ecommerce but notably in cross-border ecommerce. A merchant of record model allows merchants to navigate the complexities of local payments methods, FX rates, and conversion rates without needing a physical presence in each region. Robin Amlôt of IBS Intelligence speaks to Sam Ranieri, CEO of global payment localisation provider Reach.
Jul 16, 2021•11 min
Andrea Barbon, Assistant Professor of Finance, University of St Gallen The primary purpose in the establishment of cryptocurrencies is to avoid government censorship but the likes of Bitcoin are not behaving like currencies, rather they are at present simply highly speculative assets. Nevertheless, government attempts to control cryptocurrency serve to showcase the power of the blockchain. Work now underway to add metadata to blockchain transactions may allow for compliance with KYC and money la...
Jul 14, 2021•12 min
Muddu Sudhakar, Chief Executive Officer, Aisera Addressing the problem of increasing customer wait times, US banking platform Dave’s solution was to employ an AI conversational interface that delivers customer self-service. With Aisera’s AI Customer Service solution, the challenger bank provides on-demand, personalised support options accessible through a 24×7 virtual assistant that has resulted in a 70% auto-resolution rate with self-service and a 60% first call resolution. Muddu Sudhakar, CEO ...
Jul 12, 2021•10 min
Eklove Mohan, Senior Director – Technology, Synechron Many financial services institutions have publicly announced a post-pandemic return to work policy with a majority offering a hybrid work scheme marrying remote WFH with some office presence. Goldman Sachs is a notable exception to this but for those going hybrid, what steps do they need to take to ensure secure working? Robin Amlôt of IBS Intelligence speaks to Eklove Mohan, Senior Director – Technology, Synechron....
Jul 09, 2021•10 min
Eli Rosner, Chief Product & Technology Officer, Finastra What is the purpose of the organisation? Bankers (86%) are recognising they have a duty to support the communities they serve. A clear majority of the senior executives in financial services around the world (85%) also say Banking as a Service (BaaS) will make an impact over the next year, with 40% believing the impact will be significant. More than 9 in 10 say open banking is important with 97% of those already using it saying it has ...
Jul 08, 2021•14 min
James Hudson-Dale, New Partner Sales, IDnow Digital disruption in RegTech is all about making the connected world a safer place. Businesses and regulators need to find ways to work together to create an environment that capitalises on opportunities while ensuring safety and security. Regulation is increasing as is the focus on privacy with the introduction of GDPR in the EU and the CCPA in California in the US. Against that backdrop, digital identity verification is set to grow in importance. Ro...
Jul 07, 2021•11 min
Mac Thompson, Founder & President, White Clay US FinTech White Clay specialises in helping banks to clean up their act where data is concerned, data that could mean the difference between knowing what their customers want and being in a position to help or, eventually, going out of business! Mac Thompson, Founder and President of White Clay talks to Robin Amlôt of IBS Intelligence about finding meaning in bank data.
Jul 06, 2021•13 min
Micky Watkins, Chief Executive Officer, World Mobile The World Bank estimates 1.7 billion adults are unbanked, unable to access basic financial services, including some 700 million people in Africa. World Mobile is working with Cardano to leverage a decentralised identity solution built on the latter’s blockchain to address this issue. Large scale trials are already operating in Tanzania and the company is looking to extend its offering elsewhere in East Africa. Micky Watkins, CEO of World Mobil...
Jul 05, 2021•8 min
Corey Gross, CEO & Co-Founder, Sensibill Amazon is already doing it and banks should be doing it too! Bankers need to be thinking differently about data, especially data from third party sources and what it can tell them about customer behaviour and how they can leverage that information to tailor products. Manage this ‘alternative data’ properly and banks will be able to be more proactive in retaining and developing their customer relationships and market share. Robin Amlôt of IBS Intellige...
Jul 01, 2021•10 min
Eric Head, Vice President Experience Leadership, Verint The US banking industry appears to have weathered the pandemic storm in strong fashion with all of the top 15 US banks showing improved customer satisfaction scores in the Verint Experience Index: Banking (2021) . However, that doesn’t mean that they can rest on their CSAT and NPS rankings, customer journeys have become more complex, and expectations are higher than ever. Robin Amlôt of IBS Intelligence speaks to Eric Head, VP Experience Le...
Jun 30, 2021•10 min
Alan Vey, Chief Executive Officer, Aventus NFTs are a part of decentralised finance (DeFi) that is rapidly growing, digitally representing ownership in a highly tradable and secure format, allowing marketplaces and more complex financial products to be built. There’s a lot more here potentially than just video clips and digital art. Robin Amlôt of IBS Intelligence talks through the potential of NFTs with Alan Vey, CEO of Aventus.
Jun 29, 2021•9 min
Ajay Vij, SVP and Industry Head, EMEA – Financial Services & Public Sector, Infosys The acceleration of clients’ digital expectations and the need for technology investment are forcing the pace in increased spending on tech solutions for banks and other financial institutions. But there are significant potential benefits. Infosys reckons financial services institutions could see $151 billion added to profits through effective cloud usage. Robin Amlôt of IBS Intelligence speaks to Ajay Vij, S...
Jun 28, 2021•12 min
Terrie Smith, CEO, & David Birch, Chairman, DIGISEQ The global wearable devices market is primed to reach $62.82 billion by 2025. UK-based DIGISEQ has announced a breakthrough in payment wearable technology giving consumers the functionality to turn any object of choice into a payment device via a mobile APP. The new solution, Rapid Contactless Personalisation, works with both Android and iOS, delivering Mastercard payment data, via secure tokenisation. The pandemic has accelerated the pace ...
Jun 25, 2021•13 min
Terry Donohoe, CEO Europe, Ignition Ignition developed the first robo-investment direct-to-customer solution in Australia. Now, the firm offers a SaaS solution that offers personal digital advice journeys across investment, insurance and retirement. Ignition has entered the UK market with a white-label, multi-currency bank grade, compliant digital advice platform that is compatible with both legacy and migrating technology environments. Terry Donohoe, CEO Europe for Ignition speaks to Robin Amlô...
Jun 24, 2021•10 min
Roxana Mohammadian-Molina, Chief Strategy Officer, Blend Network Many FinTech players evolved out of the Global Financial Crisis with new platforms taking business from banks in areas that they were no longer able or no longer willing to play a part in – SME lending and development finance lending are among notable examples. However, while alternative lending has grown, has it reached a point where the banks want to buy back in? Are we moving from unbundling to rebundling? Robin Amlôt of IBS Int...
Jun 23, 2021•8 min
Mary Connor, Director, Retail Banking Strategic Engagements & Global Sales, Finastra New research by Finastra saw people across 5 continents (Africa, the Middle East, Europe, Asia Pacific and the Americas) talking about their banking situation and whether they felt empowered by their financial institutions. The Journey to Financial Empowerment asked participants about their aspirations and to share a photo containing 7 objects representing their financial goals. Robin Amlôt of IBS Intelligen...
Jun 22, 2021•9 min
Justin Banon, CEO & Co-Founder, Boson Protocol Ecommerce platforms claim to value customer-centricity when what they are really doing is hoarding data and separating people from the value they create, according to Boson Protocol. The company aims to disrupt ecommerce platforms by tokenising ‘things’ – real-world products and services and commerce data within a liquid digital market, built on DeFi. Robin Amlôt of IBS Intelligence speaks to Justin Banon, CEO and Co-Founder of Boson Protocol ab...
Jun 21, 2021•7 min
Lalit Mehta, Co-Founder & CEO, Decimal Technologies Around the world, economies are dependent on their SME sectors for employment and wealth creation, but SMEs face continued problems in access to credit, especially women entrepreneurs. In India, for example, according to an International Finance Corporation report, more than 70% of the total finance requirement of women entrepreneurs is unmet. AI and machine learning may go some way to helping narrow the credit access gap. Robin Amlôt of IB...
Jun 18, 2021•12 min
Stefano Cipollone, Business Development Manager, Auriga Banks are under both political and public pressure to preserve access to cash. ATM pooling could be the solution to them being able to do this in an economical way, overcoming the barrier of operating costs through the sharing of ATM infrastructure by multiple banks. Institutions in Finland, Sweden and Belgium have already adopted ATM pooling. Robin Amlôt of IBS Intelligence speaks to Stefano Cipollone, Business Development Manager at Aurig...
Jun 17, 2021•10 min
Ben Richmond, Founder & CEO, CUBE In a new report, Data: Poison or Cure? , global RegTech CUBE explores the potential of data in financial services. While remote working has made compliance more of a challenge, systems are getting smarter. Remember, however, that data outcomes are only as good as the data that you feed into your system! Ben Richmond, Founder and CEO of Cube, speaks to Robin Amlôt of IBS Intelligence....
Jun 16, 2021•9 min
Russell Starr, Chief Executive Officer, Trillium Gold Bitcoin is a hot topic as the moment – is it the way of the future or does its price volatility rule it out as both a currency and an investment? Can we compare ‘digital gold’ and its mining to that old-fashioned yellow metal that gets dug out the ground? Is there room in the investment space for both? Robin Amlôt discusses these and other challenges facing the world’s financial markets with Russell Starr, CEO of Trillium Gold....
Jun 11, 2021•9 min
Danny Chazonoff, Chief Operating Officer, Paysafe Paysafe’s Lost in Transaction report surveyed 8,000 consumers around the world on how the global pandemic has affected their spending habits. Globally, 86% confirmed changes to their behaviours and a majority (59%) also tried using a new payment method for the first time since the start of the pandemic. Danny Chazonoff, COO of Paysafe speaks to Robin Amlôt about the report’s findings and what they mean for the future of commerce....
Jun 11, 2021•15 min
Rick McElroy, Principal Cybersecurity Strategist, VMware The disruption caused by the pandemic along with an ‘anywhere’ workforce has resulted in a surge of sophisticated cyberattacks and material breaches. According to VMware’s Global Security Insights Report 2021: Intelligence from the Global Cybersecurity Landscape, 76% of global cybersecurity professionals said attacks had increased due to employees working remotely. Rick McElroy, Principal Cybersecurity Strategist at VMware discusses the th...
Jun 10, 2021•8 min
Elin Helander, Chief Scientific Officer, Dreams Sweden-based Dreams has partnered with Ukrainian commercial bank, UKRSIBBANK BNP Paribas Group, allowing the bank to leverage Dreams’ financial wellbeing technology and behavioural science methodology. The deal means UKRSIBBANK’s 2 million customers will have access to a range of functionalities from which they can set and achieve money-saving goals through automated saving features, in addition to nudges and hacks. Elin Helander, Chief Scientific ...
Jun 10, 2021•11 min
Vikas Srivastava, Chief Revenue Officer, Integral Integral recently surveyed 94 heads of FX trading and senior FX managers, reviewing the global effects of the Covid-19 pandemic on the FX business. Among the survey’s findings, 28% of respondents said they will operate their FX technology completely in the cloud within the next 5 years, compared to just 2% at present. In distribution channels, 46% confirmed that multi-dealer platforms (MDPs) will see the biggest rise in trading in the next 12 mon...
Jun 09, 2021•12 min
Fidelma McGuirk, CEO and Founder, Payslip Covid-related travel restrictions, in-country business continuity requirements and the massive increase in WFH have significantly boosted international hiring and country expansion. However, multinational institutions face a range of payroll pain points, including lack of data standardisation and automation, reporting and analytics, together with potential compliance and employment regulatory issues. Fidelma McGuirk, CEO and Founder of Payslip speaks to ...
Jun 09, 2021•11 min
Claire Calmejane, Chief Innovation Officer; Albert Loo, Deputy Head of Sales for Global Markets - Fintech strategy & Global Market Incubator, Société Générale Digital transformation, it is easy to talk the talk but harder to walk the walk. Among big banks leading the transformation charge in Europe is France’s Société Générale. Claire Calmejane, the bank’s Chief Innovation Officer speaks to Robin Amlôt of IBS Intelligence about SG’s 5-year digital transformation and innovation plan. She is j...
Jun 08, 2021•15 min
Andrew Kessler, Chief Technology Officer & Co-Founder, Zenotta Blockchain and data innovation are now going hand-in-hand to make digital systems governance and execution work together to create a new way of using and valuing data in an interconnected world. Andrew Kessler, Chief Technology Officer & Co-Founder, Zenotta, speaks to Robin Amlôt of IBS Intelligence about how digital currency has yet to achieve its potential as a means of exchange and details how assets may be digitised, and ...
Jun 08, 2021•14 min
Joe Higginson, Chief Commercial Officer, Identitii New customer requirements and pressure from banking regulators around the world are forcing the pace of change in digital banking and open banking but how should banks be performing critical technology upgrades and what are the risks they face in doing so? Robin Amlot of IBS Intelligence discusses the issues and legacy challenges with Joe Higginson, Chief Commercial Officer, Identitii, former Head of Payments at Investec Bank....
Jun 01, 2021•9 min
Steve Morgan, Banking Industry Market Lead, Pegasystems Accelerate digital transformation and improve customer service may well be the key mantra for many banks now but it is not just about digital banking technology, it is about bringing people with you – both customers and staff. It is about delivering personalised actions for people across the board in payments, lending and financial management. Robin Amlot of IBS Intelligence speaks to Steve Morgan, Banking Industry Market Lead, Pegasystems....
May 31, 2021•9 min
