Currently based in North Carolina, USA, Charlotte Purvis’ career was heavily influenced by her time speaking in church at her home town in Alabama. Today, Charlotte is a highly sought after Customer Service Consultant, trainer, coach, speaker, and author of ‘The Customer Communication Formula’. I really enjoyed discussing with Charlotte about how we communicate with our customers. Join our conversation as we explore Charlotte’s Customer Communication Formula, future-focused feedback and what we ...
Apr 29, 2021•49 min•Ep. 104
Today I delve more into the entrepreneurial journey. After connecting on LinkedIn, Amelia Rope is a kindred spirit who shares what hope and patience mean to her day-to-day. She’s the host of the podcast ‘Hope & Patience’, where she explores with guests the challenges of running a business and how to take care of yourself along the way – all whilst eating their favourite chocolate too. For over a decade, she ran the award-winning chocolate business Amelia Rope Chocolate, so we learn mor...
Apr 22, 2021•58 min•Ep. 103
Joining us all the way from Dubai, CEO at Global Hotel Alliance Chris Hartley shares what hotel industry trends to expect. It’s a very refreshing conversation as we rethink travel. GHA is one of the world's largest alliances of independent hotel brands, formed out of a necessity to pool resources to compete with the mega brands. Chris was the first employee when the company was formed in 2004, and has seen the growth of the network since. The GHA now has a membership of over 550 hotels wit...
Apr 15, 2021•1 hr 4 min•Ep. 102
Fellow podcaster calling in from Canada, Shawn Soole is a serial entrepreneur and highly sought-after hospitality consultant. As Founder of Soole Hospitality Concepts, it’s his mission to make the industry better through education, training and marketing. He’s also co-authored two books and helped launch numerous highly-acclaimed bar and beverage programs, such as Little Jumbo (2013), OLO (2015), Cafe Mexico (2016) and Pagliacci’s (2018). In this episode we explore the power of consistency, the ...
Apr 08, 2021•1 hr 9 min•Ep. 101
In celebration of the Hospitality Mavericks Podcast’s 100th episode, I’m excited to share with you today an interview I had with a true hero of mine – Chip Conley! He was Airbnb’s Head of Global Hospitality and Strategy for four years, and is currently their Strategic Advisor for Hospitality and Leadership. He also founded Joie de Vivre Hospitality, which created and managed over 50 boutique hotels. He is currently the Founder of Modern Elder Academy, a wisdom school dedicated to helping people ...
Apr 01, 2021•1 hr 6 min•Ep. 100
We live in a true paradox where we overproduce and over waste. Adam Smith is the founder and co-director of the multi-award-winning global initiative The Real Junk Food Project (TRJFP). Their mission is to revolutionise the disposal of avoidable food waste into landfill – the pioneering movement's manifesto is to “feed bellies, not bins”. Prior to this he was a professional chef, and he’s currently writing a book to be released in 2021. I really enjoyed speaking with Adam as I got to learn more ...
Mar 25, 2021•1 hr 7 min•Ep. 99
Planning is key to the success of any business. But how do you actually put a good plan in place? Today’s guest, Tim Meinhardt, is an expert on a goal-setting management system: OKRs. It stands for Objectives and Key Results. It’s something that I’ve implemented in the past, and I can’t wait to find out what you can do today. Tim leads a team of OKR experts at Atruity. They provide OKR Consulting to numerous organisations ranging from publicly traded companies to start ups. Through their proven ...
Mar 18, 2021•1 hr 8 min•Ep. 98
Peter Backman and Michael Tingsager have come together to create a series of conversations to help leaders in the food and drinks industry to get off the starting blocks as the world and the industry reopen. Michael and Peter talk about the impact the pandemic has had on food and drinks businesses, the challenges ahead and how to navigate them by putting a clear strategy in place. The topics for this conversation are broad covering city centre trading, delivery, technology, consumer behaviour, e...
Mar 16, 2021•54 min
Mike Bausch finds that there are things that still translate from Day One of his business, Andolini's Pizzeria, based in Tulsa, Oklahoma. I brought Mike on to the show to understand his approach to growing a restaurant business through his very authentic manner – and how he makes such delicious pizzas. Mike started the pizzeria with his brother at the age of 22 – 6 months after graduating from college. 15 years later, it’s the leading pizzeria that’s turned into a true success during the pandemi...
Mar 11, 2021•1 hr•Ep. 97
Through supply chain technology, Domini’s business Tried and Supplied helps make local produce and sustainable procurement simple and affordable for foodservice buyers. As an expert in agroecology and building sustainable businesses, I had to invite Domini to the show to learn more about what the industry needs to do. We explore seasonal menus, local diets, soil quality and how agility is key to survive a pandemic. Join us as we started to plant some seeds about re-thinking the way we approach f...
Mar 04, 2021•56 min•Ep. 96
As a former guest to the show, Ally Gordon and I go way back. In today’s candid conversation, we learn more about Ally’s coaching process and how you can get unstuck by simply reframing your mind. As a coach, it’s his mission to help people like you find clarity for your future and give you the tools to live a fulfilled and successful life. Prior to setting up his coaching practice, Ally has been a Senior Manager and Director in a number of businesses. He’s launched more than 55 hospitalit...
Feb 25, 2021•1 hr 2 min•Ep. 95
Today we talk about the future. With over 25 years working in innovation, Elvin Turner joins the show to share how you can start implementing big strategy ideas that stick. Elvin Turner is an award-winning innovation expert and associate professor of innovation, entrepreneurship and marketing for MBA and executive education programmes. His clients include some of the world’s most innovative organisations in the finance, technology, music, drinks and publishing industries. He recently published h...
Feb 18, 2021•52 min•Ep. 94
Juliana Hahn is a specialised hospitality copywriter, after having worked in hotels across the world – from the Caribbean and Paris to Jordan and Bangkok. She’s worked with leading brands like Four Seasons, Radisson Blu, Pfizer and Ericsson, to name a few. Today we explore the long-term storytelling strategies. Tune in as we discuss the power of repeating the same story, how to communicate when you’re not operating, storytelling internally as a team. We also unpack some practical tips on u...
Feb 11, 2021•52 min•Ep. 93
When today’s guest, David Abraham, saw the stat a few years ago that 40% of US jobs could be done remotely, Outpost was a no brainer. Set up in 2016, Outpost is a hospitality brand delivering live, work and travel services to a community of remote workers. From teaching in Japan to working at the White House and Wall Street to NGOs, David has seen and done a lot. Calling in from Singapore, David shares his tips on how to build a strong community with interactive spaces. In this episode we explor...
Feb 04, 2021•46 min•Ep. 92
Back in January 2016, Pim de Morree and Joost Minnaar quit their corporate jobs after their workplaces were too filled with too much inertia, bureaucracy and a lack of motivation. They started the blog Corporate Rebels and have been travelling the world to visit the most inspiring workplaces. I’m super excited to finally have Pim on the show as I’m a huge fan of their book, Corporate Rebels. As we know, hospitality doesn’t work in a linear way, so why do so many organise themselves in such...
Jan 28, 2021•1 hr 3 min•Ep. 91
Dialling in from Toronto, Canada, SEO expert John Vuong runs through what you can do to be fully discoverable by your ideal audience. As John mentions, people on Google are at the buying stage of the process – whether it’s checking reviews, your menu, if you’re available for takeaway within the next five minutes, and so on. Being SEO-optimised is essential. John’s entrepreneurial spirit and experience working with more than 5,000 local business owners at Yellow Pages inspired him to start his ow...
Jan 21, 2021•55 min•Ep. 90
I’ve wanted to have today’s guest on the show for a while now, and the day has finally arrived! Naimesh Patel is Co-Founder and CEO of Manju's, the family-run Indian restaurant in Brighton. Manju's is named after their 84 years old mother who is a chef at the restaurant – a lifelong dream now fulfilled. This was a deeply grounding interview where we unpack the importance of having an internal North Star. In our conversation we discuss their recruiting process, having on small menus, the reasons ...
Jan 14, 2021•1 hr 8 min•Ep. 89
As we kick off with 2021, there’s a long road ahead of us. Larry Korman – design and travel extraordinaire – joins the show to share why he’s optimistic about the industry, and what you can do to keep innovating. AKA offers weekly and monthly stays in studio and one to two bedroom residences in beautiful buildings with personalised support. They have locations in NYC, Philadelphia, Washington DC, London and LA. It’s a division of Korman Communities, a four generation family-run real estate...
Jan 07, 2021•54 min•Ep. 88
Purpose and profit. Those two simple words are really not that simple in daily practice, but both are symbiotic for any business. In this episode we explore how companies can operate on a clear alignment of the two, and how we best define these terms. From Apple to Patagonia, being purpose-driven wins on the long-term. So what does it take for your purpose to be actionable, and not get swept away by lofty or delusional goals? Tune in to episode 6 as we discuss bringing people together, the distr...
Jan 05, 2021•36 min
Connecting all the way from Bangkok, Thailand, I’m joined by Deepak Ohri, CEO Lebua Hotels and Resorts. Deepak is a real truth-seeker, so I really enjoyed hearing his gems of knowledge. As he mentions in this episode, “people are assets, not costs” – we need to look after our staff now more than ever. Deepak is an entrepreneur, business leader, public speaker, guest lecturer, and mentor. He joined Lebua Hotels and Resorts in 2003, where he helped drive its ambitious growth by keeping the h...
Dec 31, 2020•43 min•Ep. 87
The B Corp movement envisions a global economy that uses business as a force for good. Businesses should not only generate returns, but also to create value for its customers, employees, community, and the environment. Through its rigorous assessments, there are now over 3,300 certified B Corporations across 150 industries in 71 countries. In this episode we explore the pragmatic way to assess if businesses are built as ‘good’. It’s clear that becoming a B Corp is no award show or marketing exer...
Dec 29, 2020•31 min
Building trust and having the space to be creative is essential for any business to thrive. Today’s guests Kitty Newman and Klaudia Mitura have seen this impact operators firsthand, so I can’t wait to unpack what you can do to practically implement these values into your workplace. As co-hosts of &Happiness, a podcast which explores what makes us happy, Kitty and Klaudia are obsessed with storytelling. Alongside the podcast, Kitty is the Director of creative digital marketing agency TrapezeM...
Dec 24, 2020•54 min•Ep. 86
We all know the climate crisis is a real problem. So what can the hospitality sector actually do? It’s a big challenge to tackle, and we certainly don’t have all the answers. We uncover our learnings from ‘No Planet B’ by Mike Berners-Lee – a really impactful book which reveals the hard facts and big-picture perspective on the environmental and economic challenges, as well as how we live and think. In this conversation, we reflect on our actions as business owners. From food waste, sourcin...
Dec 22, 2020•40 min
As host of the popular Slick Talk podcast and founding member of the Hospitality Game Changers Group, Wil Slickers is a content creator extraordinaire. Wil dedicates his time to individual and big name operators in the vacation rental and boutique hotel segments of hospitality while still growing the show and industry network globally. I’m super excited to pick Wil’s brains as he’s a true expert in service accommodation. It’s been a tumultuous year, but he suggests an interesting business ...
Dec 17, 2020•53 min•Ep. 85
The circular economy is about eliminating waste and having a continual use of resources. In today’s episode we explore how this powerful system for sustainability can be applied to the hospitality industry. From food waste to kitchen design, it bleeds into all areas that can be achieved through collaboration. Tune in as we explore how David is applying the principles of the circular economy to his hospitality design work. We also discuss where the big opportunities lie, the renting economy, what...
Dec 15, 2020•43 min
Today’s guest Jeremiah Tower needs little introduction. He’s an American celebrity chef who, along with Alice Waters and Wolfgang Puck, has been credited with pioneering the culinary style known as California cuisine. His career began at Chez Panisse, in California, after a chance job opportunity. He later opened his own restaurant, Stars, in San Francisco, with branches in Napa Valley, Palo Alto, Manila, and Singapore. His biographical documentary ‘Jeremiah Tower: The Last Magnificent’ wa...
Dec 09, 2020•46 min•Ep. 84
Our society has an obsession with growth, quite often neglecting the need to thrive. In today’s episode, we unpack a meaty but highly relevant book – ‘Doughnut Economics: Seven Ways to Think Like a 21st-Century Economist’ by Kate Raworth, to learn more about how we can fundamentally reframe our understanding of what economics is and does. Along the way, she points out how we can break our addiction to growth; redesign money, finance, and business to be in service to people; and create economies ...
Dec 08, 2020•36 min
There’s no doubt that there’s been a huge adoption of technology for hospitality businesses this year. What’s clear is that the hardest part of digital transformation is putting in place the systems and processes first. In this episode I catch up with Mark Gausden, Vice President EMEA & JAPAC at Oracle Food and Beverage, to learn more about what you need to be strategic with your technology. Oracle Food and Beverage is part of Oracle, a global leader in enterprise software and IT solutions. ...
Dec 03, 2020•42 min•Ep. 83
What type of hospitality industry do we actually want to create? Hospitality and The Infinite Game is a new podcast series focused on answering this one simple question. Tune in as Michael Tingsager of Hospitality Mavericks and David Chenery of Object Space Place discuss big ideas that might just set the foundation for a different model of success. Today’s episode is inspired by Simon Sinek’s ‘Infinite Game’, and what happens when we switch to a longer-term thinking mindset. We reflect over the ...
Dec 01, 2020•35 min
Hospitality and the Infinite Game is a new podcast series focused on answering one simple question….what type of hospitality industry do we actually want to create? In the series, Michael Tingsager of Hospitality Mavericks and David Chenery of Object Space Place discuss big ideas that might set the foundation for a different model of success. A model which would allow us to piece together a bold new way forward, where our businesses can thrive whilst making a positive impact on people, communiti...
Nov 27, 2020•1 min
