GSD - Getting Services Done

Jeff Kushmerek, with 20 + years of software professional services experience, gets deep into the details of Customer Success, Implementation, and Professional Services in software. Joined by experts in the industry, he covers everything from ops, growing teams, selling services and products, customer success, and everything in between.

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Episodes

Episode 2: From Special Forces to Design Leader with Richard Banfield

Jeff is joined by Richard Banfield , founder of Fresh Tilled Soil . We covered many topics, including how the leadership training in Special Forces helped him understand the customer and the "why" more with customers. We talked extensively on building teams, selling methodologies, customer empathy, and many more. We also covered Richard's favorite podcasts and thought leadership books. A great time and I learned a ton....

Apr 03, 2019•1 hr 7 min•Season 1Ep. 2

Episode 1: Professional Services at a Product Company and agency Reflections with Eric Elia

Jeff is joined by Eric Elia, where they discuss how Brightcove came onto the scene and how the Professional Services team became one of the first SaaS based custom development shops. Discussions about personality types to hire for, getting sales teams onboard and how to make sure that the projects you do ensure stickiness inside your customers. Eric discussed how to make sure that your team doesn't get in the way of the customer happiness and jeopardize the relationship and ultimately, the softw...

Mar 27, 2019•1 hr 1 min•Season 1Ep. 1

Intro - What this podcast is about and who we will be talking to

First shot! Introduction. Thanks for listening!

Mar 21, 2019•5 min

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