Episode 1: Professional Services at a Product Company and agency Reflections with Eric Elia

Jeff is joined by Eric Elia, where they discuss how Brightcove came onto the scene and how the Professional Services team became one of the first SaaS based custom development shops. Discussions about personality types to hire for, getting sales teams onboard and how to make sure that the projects you do ensure stickiness inside your customers. Eric discussed how to make sure that your team doesn't get in the way of the customer happiness and jeopardize the relationship and ultimately, the software deal. Lots of laughs as well!