What We Cover In This Episode: How to edit and change time and location of a class [7:41] A look at creating a class through the On-The-Go-App [10:15] Why the simplicity of fitDEGREE was a game changer for Taj compared to the other platforms that exist [14:14] Some of the ways that Taj utilizes the features in fitDEGREE [18:24] Using the announcement board as a website widget [20:05] How her community built the business she has today [24:00] What’s next for Taj [27:22] Quotes: “As I started to r...
Sep 02, 2022•30 min
What We Cover In This Episode: Defining a “one on one” within fitDEGREE [1:50] How the feature of one on ones within fitDEGREE evolved over time [2:19] What type of payment methods can be used with one on ones [3:50] The kinds of businesses that should be leveraging these services [5:21] Who should be avoiding one to one services [7:16] Best practices for client feedback [8:04] Nick’s favorite idea when using one on ones [9:14] Why studios use one on ones as a workaround [10:40] Quotes: “I think...
Aug 31, 2022•14 min
What We Cover In This Episode: The main reason for always having a membership contract in place in your studio [1:48] What are the two main categories of topics it should cover [2:37] A common issue that arises around autopays, and how this can be avoided using a membership contract [3:13] Why you need to consider studio policy when creating your membership contract [4:19] The benefits of reviewing the membership contract in person with the client first before they sign [6:13] When a client shou...
Aug 29, 2022•11 min
What We Cover In This Episode: Whether there is a pre-dated membership option within fitDEGREE [3:29] Utilizing memos within fitDEGREE as a quick CRM for staff [8:35] How to book personal training slots for a group of days [11:29] Strategies for using fitDEGREE on social media [13:27] Tips for using photos and videos in the announcement board [15:50] What features fitDEGREE has that will allow you to help make your clients more accountable [18:12] Quotes: “Videos for intro offers, I love them, [...
Aug 26, 2022•27 min
What We Cover In This Episode: Defining an event in fitDEGREE [3:59] What the main difference is between an event and a one-time class [4:49] Which type of businesses should be leveraging events within fitDEGREE? [7:04] Scenarios where events could or should be avoided [9:50] Nick talks about some best practices to utilize when setting up events [12:39] Some final ideas and suggestions for using events [14:09] Quotes: “[Events] feel pretty similar to series. I would make the registration window ...
Aug 24, 2022•17 min
What We Cover In This Episode: Cherise talks about approaching new clients as a relationship to nurture and develop [1:20] A look at the different stages of the client sales journey [3:50] Defining a “new client” and through what part of the process they remain as new clients [6:12] What types of new client communication are best received today and why [7:13] Tips and strategies for automation with the new client communication process [11:43] Quotes: “New client communication and specific points...
Aug 22, 2022•14 min
What We Cover In This Episode: How to approach scaling without sacrificing quality by increasing automation [3:58] Utilizing web hooks like Zapier [5:31] Some best practices for rolling out price changes within fitDEGREE [15:54] Our thoughts on employee retention [22:56] What to do to start setting your employees up for a path to success [33:28] Quotes: “People are going to these gyms for two things: direction and accountability, and I think you can only supply that in a small group environment....
Aug 19, 2022•39 min
What We Cover In This Episode: How we define a series within fitDEGREE [2:53] What type of businesses should be leveraging series [4:40] Payment methods and options for series [6:10] What type of business model operations should avoid using series [7:41] Some best practices for you when using series sessions [11:11] Quotes: “The idea behind the series, in our opinion, is that it is not a recurring weekly class, [but] it is a short stint with a very specific goal. Ideally, you're going to charge ...
Aug 17, 2022•15 min
What We Cover In This Episode: Defining what a referral is [1:10] Common ways or methods that referrals are brought into your business [1:28] Incentives for people, students, clients, and partners to bring referrals into your business [1:49] Turning referees into referrers [5:00] A breakdown of referral program types [6:29] The importance of referrals in terms of tracking and managing them [11:00] Key benefits of putting a referral process in place [13:23] Quotes: “You have to get creative with ...
Aug 15, 2022•16 min
What We Cover In This Episode: Our new payment process we are integrated with, and our reasons for upgrading in this area [2:26] A breakdown of service fee options and service fee refunds [4:21] How long it typically takes to make the payables switch [7:08] The ways this feature can help not only get clients in the door, but also with retention [9:12] The social aspect of fitDEGREE and tips for utilizing this to benefit your business [13:04] Quotes: “It’s very similar to checking out at a hotel,...
Aug 12, 2022•19 min
What We Cover In This Episode: What classes in fitDEGREE are, In terms of the features [1:29] How to pay for a class using the system [2:40] What to do to set up a class in class manager [3:20] A breakdown of using the plug and play system in class manager [5:03] How to determine if a class is appropriate or not for your business model [7:42] Quotes: “Classes are bread and butter. It’s a weekly recurring registerable; you set it and forget it, or you can create it to be seasonal, quarterly, or h...
Aug 10, 2022•12 min
What We Cover In This Episode: How to approach classifying a lead in your business [1:25] The three main qualifiers to use for old leads [2:55] What are the most common methods used to reach out to old leads [4:28] Some best practices for old lead follow up [7:49] Specific offers that Cherise would recommend you pitch to old leads [10:53] Quotes: “We want to be careful that if we have 300 clients that aren’t active, we are not sending them the same text and email.” [Cherise, 4:07] “In terms of a...
Aug 08, 2022•16 min
What We Cover In This Episode: What you can do to identify or make sure the sale you are hosting is on brand with your studio [2:07] How to approach running two locations, with polar opposite environments, when deciding on intro offers and more [5:16] Ways the pricing menus differ between her two locations, plus the various memberships that they offer [5:39] Our thoughts on new client acquisition and gifting [10:02] Lindsay talks about how hard she has worked to make her two locations one team a...
Aug 05, 2022•20 min
What We Cover In This Episode: In term of visibility, What App&Admin means in terms of visibility [1:13] App&Admin hosts what you want visually available to the public [2:23] What Admin Only is all about [3:12] Where to find the visibility options in your Admin Only [6:43] A helpful tip if your sales process is autonomous for the client [8:40] Quotes: “If there is no reason to restrict visible access, there is no reason you want to hide something and you don’t want someone to see somethi...
Aug 03, 2022•12 min
What We Cover In This Episode: Introducing the fitDEGREE Business Portal [1:30] What a community partnership looks like and how the relationship works [3:10] Tips for identifying the types of businesses that you should align with in your community [5:54] Advice on the quality, quantity and maintenance of partnerships [9:33] What you can do to ensure that you are being a good partner and placing value back into the businesses that support you [10:53] Some different ways and ideas for reaching out...
Aug 01, 2022•18 min
What We Cover In This Episode: More on what being a brand advocate entails [0:47] The story of fitDEGREE and True Moon Yoga [3:10] What to consider when making the platform switch to fitDEGREE [8:21] Why delaying this move only makes things harder as time passes [13:16] Some challenges to be aware of when switching platforms [14:00] The ways which Emily has designed her studio to be unique from others [16:10] Her expert advice for anyone thinking about opening a studio in the near future [22:21]...
Jul 27, 2022•27 min
What We Cover In This Episode: What exactly a “brand advocate” is [0:37] How Lindsey entered the fitness world and what made her fall in love with this industry [3:37] Why she really resonated with spin and the mental and physical aspects of it [7:57] Lindsay’s experiences being a business owner in the beginning, wearing all the hats and then transitioning into building a team to work with her [12:20] What drew her to fitDEGREE from the beginning [18:22] A look at the accessibility and onboardin...
Jul 20, 2022•30 min
What We Cover In This Episode: The steps to take to begin building your plan for upcoming change [1:44] Best practices to communicate and train with staff about upcoming changes [2:58] When to roll out change to clients, and how to support this in studio and on your social media platforms [3:20] Tips for executing social media posts effectively [5:54] What to know about communication timing when planning a big change [10:25] LINKS: fitDEGREE’s Business Portal On The Go App (Google Play) & (A...
Jul 13, 2022•16 min
What We Cover In This Episode: What our sales process looks like at fitDEGREE, and why others should consider adopting a similar model [1:21] How to use the sales process to qualify potential clients [2:58] The way we use our standard demo process when trying to qualify potential clients [6:49] What is the top selling point that brings clients to fitDEGREE [8:56] The biggest deterrent or roadblock stopping people from coming to fitDEGREE at this time [11:03] What factors of the fitDEGREE's sal...
Jul 06, 2022•21 min
What We Cover In This Episode: A review of your website from your client’s perspective [1:19] How to set your website widgets or buttons through your admin for increased accessibility [2:18] What to do to configure your fitDEGREE schedule widget [5:10] A look at the one-on-one widget [7:05] How the announcement widget gives you the ability to post your announcement feeds into your website [8:21] Ways to set up your pricing menus and options for packs, intro offers, and memberships [9:41] How the...
Jun 29, 2022•19 min
What We Cover In This Episode: Ali talks about her business merging with another and how she was able to foster a solid community during this process [1:32] The importance of setting the tone and voice of your business, getting to know your members, and hiring like-minded staff [4:05] Ideas for fostering relationships between members [5:18] Ali’s advice for preparing to build your dream community [6:34] Her thoughts on maintaining your community, and getting clear on your vision [8:22] Ways to c...
Jun 22, 2022•17 min
What We Cover In This Episode: Cherise’s journey into entrepreneurship to where and what she does today [1:16] Nick looks back and recalls moments and events that led him to developing a tech start-up [3:40] The importance of leading with your mission [6:34] How to approach defining, or redefining, your why [9:57] The reasons that a business plan is not just optional, it’s a necessity [11:24] Ways to get proper operations in place to support you and your business [14:47] Why identifying and sett...
Jun 15, 2022•23 min
What We Cover In This Episode: What progressive web apps are all about [1:25] Why fitDEGREE chose a progressive web app and the benefits this approach gave us and our clients [3:54] The reasons that web-based apps are crucial in this industry [7:59] How having a progressive web app sets us up for continued success in the future [9:38] Where our best ideas always come from [10:58] Quotes: “For the longest time, when you would make an app for an iPhone or an Android phone, you would have to code t...
Jun 08, 2022•15 min
What We Cover In This Episode: How we strive to set the FitFam apart from other software clients [1:07] The social features you’ll find within the app [1:39] The way that having friends on the app is a game changer changer for your clients [2:23] Using friend requests for clients who are looking for connection and community [3:59] How friend requests work for the person who prefers to come in and slowly make friends and connect [5:22] Why we encourage you to get your studio staff and members to ...
Jun 01, 2022•15 min
What We Cover In This Episode: Determining the best time frames for late versus early cancellations [1:59] Best practice for no-call, no-shows and late cancellation fees [5:26] Whether or not cancellation policies should mirror themselves for all registrable types [7:12] Tips for establishing and enforcing membership cancellation policies [8:45] How to approach telling your clients to submit their cancellation to the studio [10:38] What are some common studio policies surrounding refunds [12:04]...
May 25, 2022•18 min
What We Cover In This Episode: Key terms and vocabulary within the software to be aware of [1:19] The difference between a company admin and a FitSpot admin [2:38] Manager’s roles within fitDEGREE, what their access allows and restricts [4:40] A look at access for team members [5:58] How to approach setting your staff up for success by evaluating their roles [7:06] What are the different views in terms of the fitDEGREE admin website [7:34] More on the On the Go app, what it was designed for, and...
May 18, 2022•16 min
What We Cover In This Episode: Two very exciting fitDEGREE announcements from Nick [0:33] Starting with the admin side of things, how you can utilize the new apps’ full potential [2:45] The way that admins that have the On The Go app can utilize push notifications and client-facing reports [4:09] Access levels for company admins and fitSpot admins, managers, and studio team members [6:25] The Kiosk app, and what both staff and clients can do to benefit from it [7:54] A look at what the FitDEGREE...
May 11, 2022•19 min
What We Cover In This Episode: What we need to do with our staff before we start giving feedback [1:57] Why feedback is often viewed as negative [3:30] Different ways that you can provide feedback to staff members [6:18] How to provide more impactful feedback to our staff members [8:25] What to do to encourage your team members to provide feedback to you as a studio owner and operator [11:46] Why feedback is so essential for a healthy business [15:24] Quotes: “Be sure that you have set yourself ...
May 04, 2022•18 min
What We Cover In This Episode: The very first step to take to continue your education as a leader [2:34] How studio owners work toward encouraging feedback as an approach to continuing education and growth [4:28] Open form resources for growth and development [6:24] Strategies to allow for continued education [8:08] The way that you should prepare for coaching calls as a business owner [11:05] How to approach identifying best partner practices [12:54] Some sources for continued education [14:28]...
Apr 27, 2022•17 min
What We Cover In This Episode: Why it is so important to supply your client base with continuing education [0:47] What continuing education will look like in your studio if you want to have informed consumers [1:26] How continuing education for clients will impact both their both physical and mental health [2:33] Ways to foster starting, or continuing, a focus on physical and mental health [3:03] Why your clients will look to you on a personal level to educate and support them further [5:59] Quo...
Apr 20, 2022•10 min
