Episode 53: Importance of New Client Communication
Episode description
What We Cover In This Episode:
- Cherise talks about approaching new clients as a relationship to nurture and develop [1:20]
- A look at the different stages of the client sales journey [3:50]
- Defining a “new client” and through what part of the process they remain as new clients [6:12]
- What types of new client communication are best received today and why [7:13]
- Tips and strategies for automation with the new client communication process [11:43]
Quotes:
“New client communication and specific points of contact are going to vary. If you don't have front desk staff versus you have a full front desk staff of two people every day, you're going to be able to have a different type of communication.” [Cherise, 4:12]
“On that first day, are we rolling out the red carpet? Are we really engaging them and figuring out how we can set them up for success? There are such little pieces to this journey that I think people have forgotten, that really really impact your opportunity to convert new clients.” [Cherise, 5:11]
“It is a big puzzle, and all the pieces have to be there in order for the client to actually commit and become a long-term member.” [Cherise, 6:02]
“You’ve got to find what works for your business, but there is definitely a puzzle that has to be created within this whole process.” [Cherise, 11:24]
LINKS:
fitDEGREE’s Business Portal
https://calendly.com/fitdegree/support
https://www.instagram.com/fitdegree/
https://www.instagram.com/fitspot_guru/
https://www.instagram.com/fitdegree_nick/
https://www.instagram.com/megan_fitdegree/
https://www.instagram.com/whycoachingandconsulting/