In this Fast Pace episode, Dean Mackie and Josh Phegan look beyond competition and explore the role model approach to business and life. They talk about drawbacks of the common enemy approach, competition inside of silos, seeking cooperative alignment, setting value expectations for shareholders, and taking satisfaction in the way you do business and being the best at what you do.
This episode of Fast Pace features Dean Mackie and Josh Phegan stepping through the stages of business growth and understanding the modelling involved. They discuss the 5 key stages of growth, what to consider at each stage and why they're not necessarily sequential, acquisition and rebranding, growth vs. stability, and avoiding decline after business maturity.
In our Fast Pace episode today, Dean Mackie and Josh Phegan talk about stages of profit, growth or both. They look at what happens in each mode, balancing incompatible modes, short-term cutbacks that affect future growth, investing ahead of the curve, dealing with friction at the leadership level, and clearing barriers by realigning with vision and goals.
In this episode of Fast Pace, Dean Mackie and Josh Phegan talk about the essential metrics for business owners. They sort out the metrics that are critically important and examine categories, how metrics change and how often to check, they explain forecasting with financials, how property management metrics relate to sales, and sales metrics that assist with recruitment.
This Fast Pace episode features Dean Mackie and Josh Phegan on planning and the corporate calendar. They look at yearly events, relative moods and how the cycle works, market demand and supply, time management and keeping your people in sync, writing it down so you don't forget every year, and putting yourself in control of your time.
This week on Fast Pace, Dean Mackie and Josh Phegan talk about building business culture, what culture is and how to build a strong team culture. They discuss advantages and benefits as well as challenges and expectations, conflict resolution and the need for clarity, psychological safety, a healthy team dynamic, and why high-energy leadership is so important.
In this Fast Pace episode, Dean Mackie and Josh Phegan discuss the future of property management and where the hidden opportunities will be. They look at ways to improve the customer experience through combining AI and digital technology with people, to change and improve your marketing, to make processes and resources more available, and to increase income.
In this episode of Fast Pace, Dean Mackie and Josh Phegan talk about what the brand story should look like for your business and how to build it. They look at narrative that makes an emotional connection with your customers, getting your team to buy in, replicating your customer experience, shaping your brand personality, and establishing credibility.
This Fast Pace episode features Dean Mackie and Josh Phegan on how to build and use a knowledge base. They discuss the documents and information that go into it, how to make it accessible, advantages for onboarding, its function as a cultural hub, updates and version control, and the role of providing the tools your people need as they need it.
This week on Fast Pace, Dean Mackie and Josh Phegan talk about the process of defining your customer experience. They look at creative tension, managing expectations, the mood of the market, the informed vendor, demonstrating your value, and embracing digital tools and solutions.
In this Fast Pace episode, Dean Mackie and Josh Phegan discuss the skill of onboarding new talent with systems that immediately communicate what your business does. They talk about things to think about before new people join, training and testing, alignment across multiple sites, pre-onboarding and recruitment, and how to know a new prospect is the right fit.
In this episode of Fast Pace, Josh Phegan focuses in on the importance of the one-page strategic plan and what goes into making it. He explains why you want the business plan to be sale-ready, how to define the purpose, mission and values of the business in the plan, and the strategy, tactics and measurements you use to achieve the growth you want.
In this Special Edition of Fast Pace, Josh Phegan explores why customer service = brand. Josh explains how brand determines pricing power, delivering the experience customers want, principles that drive performance, and strategies for producing a recurring profit.
In today's episode of Fast Pace, Dean Mackie and Josh Phegan discuss the relevance of titles and talent, getting clear around roles, responsibilities and function, the challenges of bringing in top tier talent, assuring functional clarity around each role, understanding what your leadership needs are, and elements of onboarding success.
In this Fast Pace episode, Dean Mackie and Josh Phegan look at pricing services to drive profitability inside of your business. They discuss pricing strategies for target markets, differentiation based on fair market value, tools for demonstrating responsiveness, having a clear strategy around pricing your services, and branding your customer experience.
This week on Fast Pace, Dean Mackie and Josh Phegan explore strategies and concepts around hub and spokes markets. They define what hubs and spokes are, talk about office placement and secondary 'fringe' markets, how those concepts affect your intentions toward growth, and explain how to reimagine the size of your footprint.
In today's episode of Fast Pace, Dean Mackie and Josh Phegan discuss managing up with leadership styles that get people to play at their highest level. They look at making an impact that engages and motivates, encouraging innovation and creativity through supported risk-taking, and the aspirational metaphor of the yellow brick road for finding the wizard inside of you.
In this Fast Pace episode, Dean Mackie and Josh Phegan take a look at AI and real estate. They talk about different types of AI, how it's going to change the world, reimagining the functions of your business, automating and integrating all those functions, and they share their visions of what AI's actual impact will be on real estate, and on life overall.
This week on Fast Pace, Dean Mackie and Josh Phegan explore competitive advantages and understanding those that you have. They talk about building an innovative business culture, delivering an awesome customer experience, the dangers of turning an advantage into a disadvantage, and taking full advantage of your first-party data.
Today on Fast Pace, Dean Mackie and Josh Phegan show how to make successful exits beginning with the exit plan. They discuss reasons for individuals exiting, building a business that could be sold, getting the legacy right, keeping a clean balance sheet, putting a value on your brand, and external sale vs. internal succession.
In today's episode of Fast Pace, Dean Mackie and Josh Phegan discuss partnerships and the secret to great business. They look at how to make a business relationship work, preventing mixed messages to the team, mutual trust and respect, the partnership agreement, using advisors, and being clear on each partner's roles and goals.
In today's episode of Fast Pace, Dean Mackie and Josh Phegan look at stakeholders vs. shareholders, who they are and why they matter. They examine the impact stakeholders can have, how shareholders contribute beyond funding, the interdependent role they play, and how you, as a leader, can balance their needs with those of the business long term.
Somebody has to be in control, and this week on Fast Pace, Dean Mackie and Josh Phegan explore making the commitment to being the best leader you can be. They discuss being adaptable, enabling others, embodying your values, building trust, serving your team, defining what commitment means to you and following through on that.
Today on Fast Pace, Dean Mackie and Josh Phegan talk about making it worth the pain of change. They look at why people only change when life sucks, how to keep improving on purpose, creating a framework for change, keeping people confident, aligned and on track until the benefits come, and making the process of change easier by delivering a clear and consistent vision.
In this Fast Pace episode, Dean Mackie and Josh Phegan show how to lift culture in declining markets. They explore lifting up with internal initiatives, building trust through open communication, doing events that create engagement and collaboration, recognising the little wins, bringing life to dead agenda items, encouraging innovation and facilitating solutions.
In this Fast Pace episode, Dean Mackie and Josh Phegan share leaders' tips for managing it all and spending your time where you need to. They discuss managing workload, setting clear priorities, delegating and collaborating, creating space to think about doing it smarter, better, and more efficiently, and taking time out for clarity and renewal.
Market share is one thing people don't talk about enough. In today's episode of Fast Pace, Dean Mackie and Josh Phegan discuss the game of market share with a focus on building impact inside of your market, knowing your market potential, becoming relevant in your area, creating digital presence, and understanding the 10-year trend line.
Today on Fast Pace, Dean Mackie and Josh Phegan show what's really important for getting buy-in with new leaders and with any business. They look at how to get clarity and buy-in on your ‘why’, discover and support your leaders' ‘why’, engage both leaders and shareholders, set goals and a culture that shapes behaviour, get alignment as soon as possible, and maintain congruency in your leadership.
In today's episode of Fast Pace, Dean Mackie and Josh Phegan discuss motivators with a focus on incentives and bonuses, rewards other than money, behaviours connected to outcomes, making motivators clear and measurable, different levels of rewards, timing and regularity, and suggestions specifically for sales and property management.
This week on Fast Pace, Dean Mackie and Josh Phegan offer insights on how to have a great meeting. They discuss planning around what you want to achieve, getting clear on the purpose of the meeting, deciding who actually needs to be there, using the right technologies or locations, creating a safe environment for contributions, keeping things moving at speed, and making sure people leave understanding what's required of them next.
