Michael E Gerber is the author of over 28 business books, including the E-Myth itself which has sold over 5 million copies, and was named (all the way back in 1995), by the Wall Street Journal as the Bestselling Business book of all time. It’s also one of the most recommended books by the guests on this very podcast. In December Michael’s latest book launched – it’s called Beyond the eMyth, and it’s the focus of our interview. This podcast uses the following third-party services for analysis: Sp...
Feb 13, 2017•37 min•Ep. 89
Andrew Grant is our first ever Charity / Not for profit eCommerce guest (can't believe it's taken this long to get one on the show!). Andrew runs the eCommerce store and digital marketing for the charity, which includes the wholesale site as well. In the last 12 months they did 42,000 orders - heavily weighted towards Christmas. We discuss the Google Adwords Grant for Charities, Email marketing, Clever product ideas, and the challenges and benefits of charity eCommerce vs standard for profit eCo...
Feb 06, 2017•32 min•Ep. 88
Johnnie Cass is the co-founder and General Manager at Stonemen, an underwear brand who make the best underwear you can get. They sell online, and wholesale to stockists globally. They launched 6 years ago and now turnover $500,000 per year. We discuss how they founded the business, how he and his business partner meld their very different views to create a successful company, and the key tools involved in that. Plus, the challenges of cashflow, budgeting and wholesaling overseas. This podcast us...
Jan 30, 2017•34 min•Ep. 87
Filip Valica is the host of The Product Startup Podcast. He is a mechanical engineer with a passion for designing, building and improving products. We discuss the pros and cons of creating your own product, how to work through the design process to create something that your customers will want to buy! This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/
Jan 26, 2017•42 min
Lewis Love is the eCommerce Manager of Love Aroma a Bricks and Clicks retailer specialising in curating the best range of home fragrances. They launched offline in 2010, and online in 2014 and in 2016 is on track to do a £1 million turnover online, that’s 60,000 orders. In this show he reveals the path to launching the eCommerce side of the business, his tips for successful SEO and how to win on the deals websites. Plus lots on why focusing on your customer is key and how the products are at the...
Jan 23, 2017•35 min•Ep. 86
Matt Warren founder of our series sponsors Veeqo – but don’t worry this isn’t a pitch episode - nope. Rather we’re going to dive into what led Matt to create Veeqo in the first place – As before Veeqo Matt was a serial eCommerce business owner and it was His own experiences running eCommerce businesses that led him to create Veeqo. First came Blitz Enterprises – a five year project which Matt grew from nothing to over £6m per year. Next was Jura Watches, a 7 year project creating the UK’s first ...
Jan 19, 2017•40 min
Gerjo van den Berg is back on the show for a second time to share how he's systematising his buisness to be able to grow to the next level. We've split this show into two parts, and this second part is all about how Gerjo went about changing his business for the better. Gerjo runs Shop America an online only eCommerce store supplying American products (from sweets to salad dressing) to customers in the Netherlands & beyond. He started the business back in 2011 and now turns over EURO300,000 ...
Jan 16, 2017•35 min
Gerjo van den Berg is back on the show for a second time to share how he's systematising his buisness to be able to grow to the next level. We've split this into 2 shows this first part is all about how bad it got, and how he realised that things didn't have to be that way. Gerjo runs Shop America an online only eCommerce store supplying American products (from sweets to salad dressing) to customers in the Netherlands & beyond. He started the business back in 2011 and now turns over EURO300,...
Jan 16, 2017•22 min•Ep. 85
Thomas Smale co-founded FE International in 2010. It is now the world’s largest website brokerage focused on eCommerce, SaaS, and content websites! Thomas is joining me today to discuss “Buy or Build” – if you’re not yet in eCommerce should you start you own business, or buy an existing one? We discuss this in depth, plus how to get started on the buying path. This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-p...
Jan 12, 2017•35 min
Chantal Wellavize is the founder of Equichoice, a bricks and clicks store selling ‘the products your horse would choose’. The business started in 2006 as a bit of hobby and online now does 10-15 orders per day. She talks through the challenges of balancing her two very different businesses, and how Equichoice has given her the flexibility to create her own work life balance. This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal...
Jan 09, 2017•35 min•Ep. 84
Each of our eCommerce experts makes the case for a marketing method they believe more of us should be using in 2017. There's a big range of topics here - with some great marketing ideas for all of us, whatever our business type, size, or product. This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/
Jan 05, 2017•25 min
Cathryn Lavery and Allen Brouwer are the co-founders of Best Self Co. It’s an online only eCommerce business that started by selling just one product, and is now branching out into digital content. The product is a daily planner to help you optimise your day. There are 2 reason’s I’m very excited to have them on – obviously I’m a big fan of planning and goals so it’s great to be able to bring this to you, especially right at the start of 2017! But, more importantly they’ve just won the “People’s...
Jan 02, 2017•37 min•Ep. 83
Our group of eCommerce experts outline what they each believe was the most interesting thing in eCommerce in 2016 - what do you think? do you agree? or not? either way these will spark some ideas of how to grow in 2017. We cover a (impressively) wide range of topics from mobile to advertising, to strategic focus - it's all in here. A real thought provoker! This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-priva...
Dec 26, 2016•29 min•Ep. 82
Greg Smith is the co-founder and CEO of Thinkific an SaaS eCommerce business which sells a software platform for creating and selling online courses. Thinkific was founded just over 4 years ago, now they have around 20,000 websites using the system, and are achieving 40% month on month growth. We discuss how he's grown the company, how they focus on the customer and customer service. Plus we dive into some great Instagram tips and tricks, as well as looking into how retailers are using the Think...
Dec 19, 2016•32 min•Ep. 81
My top 5 Efficiency Books to read over Christmas 2016. Taking you through the 5 books Chloe thinks every eCommerce Business Person should consider reading to get them ready for 2017. And no I don’t think you should read all 5, you know I’m all about efficiency and focus! Rather you should listen to this review then pick the one that best meets your challenges and opportunities for 2016. Reviewed books include: Beyond the E-Myth: The Evolution of an Enterprise: From a Company of One to a Company ...
Dec 12, 2016•21 min•Ep. 80
Tamsin Burford started Winter National 10 years ago as a result of wanting to start a fashion boutique. Winter National is an online only store selling designer women's skiwear. It's a very niche and seasonal business. In the podcast Tamsin discusses how she makes the most of the niche and seasonal nature of her business. And how she aims to give her customers the best experience possible, whilst protecting her margins. This podcast uses the following third-party services for analysis: Spotify A...
Dec 05, 2016•34 min•Ep. 79
Kate Turner started her business in 1986 selling boxes of party supplies to pubs in the UK - when the internet came along she used it to start selling to consumers as well as businesses. Launching her first website in 1996 the business is now 50:50 B2B and B2C sales, and is processing 11,000 orders every month. listen to hear how Kate's achieved this, and much more. This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analy...
Nov 28, 2016•34 min•Ep. 78
Rob Wing is the founder of The Cornish Fishmonger. He started the B2C eCommerce site to increase the sales of his traditionally B2B wholesale business - and the eCommerce side is now driving 1,000 orders a month. Whilst the core focus remains wholesale, he and his team have put a lot of effort into making sure their customers are well looked after to make sure they get a great experience from the food, and come back to buy again and again. This podcast uses the following third-party services for...
Nov 21, 2016•32 min•Ep. 77
It's great to have Dave Rotheroe back on the podcast - last time we spoke to him he'd just launched 2 subscription businesses in 6 months, and now he's back to share what he's learnt in the last 8 months. Lots here about using your customers to grow your business - getting them to spend more and recruit new customers too. Plus we delve into how he's tweaked his products to increase sales, and is managing an influencer outreach program to get new customers on board. This podcast uses the followin...
Nov 14, 2016•35 min•Ep. 76
Julia Lowe is a serial business woman and founder of Farm Toys Online. With her permanent team of 6 she runs the online only business which does the majority of its sales in the 6 weeks to Christmas. We discuss creating points of difference, using marketplaces to clear dead stock, email segmentation, and much more. This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/
Nov 07, 2016•30 min•Ep. 75
Sean Senvirtne is the found of MyDeal.com.au - Australia's favourite online store that's on track to turnover $30,000,000 in 2016. It's a bootstrapped business (so growth is funded from the profits) and he's achieved that growth by focusing on excellent customer service (from the product pages onwards), SEO, and looking after his suppliers. Lots for us all to learn in this episode however big or small our business. This podcast uses the following third-party services for analysis: Spotify Ad Ana...
Oct 31, 2016•32 min•Ep. 74
Jon Butt is the accidental founder of Fire Protection Online, a business he launched in 2007. He's build it to turnover £2,000,000 per year, and systematised the business so his team are able to run it day to day without him. (In fact he only visits on Thursday mornings). In this show we discuss how to systematise effectively, plus lots of ways to market your business for strong growth. This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify....
Oct 24, 2016•33 min•Ep. 73
Our host Chloe Thomas attended both the Internet Retailing Conference, and eDelivery Conference last week, and now brings you her pick of the top takeaways from the event. Including product, single customer view, customer experience, and lots on delivery. Including insights from Airbnb, Holland and barratt, Feelunique, Boots and more This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/...
Oct 17, 2016•22 min•Ep. 72
Dan Adler is co-founder of Wink Beds, they launched in March 2015 and in their first year did $2million in sales, despite having only one product. In the show Dan shares his keep-it-simple approach, and we discuss the marketing methods he used in year one, and is still using now. This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/
Oct 10, 2016•32 min•Ep. 71
Our host Chloe Thomas attended eCommerce Expo last week, and now brings you her pick of the top takeaways from the event. Including how to get more email sign ups, improving conversions with personalisation, Apple pay for email, and Chloe's own tips on how reviews can improve your marketing and return on investment. This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/
Oct 03, 2016•31 min•Ep. 70
After 15 years in the fashion industry Jia Wertz launched Studio 15 (her own business) on the public in 2015 and now has 10,000 customers buying her off the peg and bespoke dresses. Since launch she's also helped 30 African women start their own business. There are many clever layers to Jia's business and you're just going to have to listen to get it all - but key themes are sticking to your plans, listening to your customers, the power of pop ups and some killer social media tips. This podcast ...
Sep 26, 2016•32 min•Ep. 69
Nejc Skoberne is the Lead Growth Marketer at Honest Brew, who have over 20,000 customers and 3,000 active subscribers. We dive into how the business has grown over the last 2 years and where his focus as "Lead Growth Marketer" is - which isn't what you'd think! It's not all Adwords and cost per click, there's a far bigger focus on building great relationships with the customers and getting the content just right. This podcast uses the following third-party services for analysis: Spotify Ad Analy...
Sep 19, 2016•28 min•Ep. 68
Mat Braddy was the founding CMO of Just Eat, and is now building Rock Pamper Scissors to revolutionise the hairdressing world. He has a wealth of experience that we dive into in the show. Including his top advice for startups, why offline marketing is key to growing fast, some great tips for building the right website for your customers, and great insight into how to build a successful marketplace. This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://...
Sep 12, 2016•40 min•Ep. 67
Kimarie Santiago is the creator and owner of Saltopia Salts a business that simple sells Salt. Natural sea salt infused with amazing flavours. They're on target to hit $500,000 turnover in 2016, 50% of which will be online, the rest wholesale. Kimarie discusses the challenges and successes of building a business out of a hobby whilst juggling family life. Plus why it's so important to outsource what you're not great at AND lots of tips for using content and social media for growth. This podcast ...
Sep 05, 2016•33 min•Ep. 66
Tim Thorp is co-founder and head of marketing and sales at Snakehive. A UK eCommerce business with sales equally split between marketplaces and their own website. Tim discusses how they started the business, their focus on product, great customer service. And lots about marketing including welcome sequences, social media, google shopping campaigns, and much more. This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytic...
Aug 29, 2016•30 min•Ep. 65
