We recently saw a ServiceNow competitor say it takes "days, weeks, months" to do "even simple things" in ServiceNow. Those who know how to build, know how silly this sounds. But yet, customers still sometimes find themselves in this predicament. We investigate how and why. MENTIONED IN THIS EPISODE: Ep 89 - Getting better at Communication Ep 115 - The Power of User Councils ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is ...
May 31, 2025•28 min•Ep. 124
New to ServiceNow and can't get passed the recruiter layer? Seasoned ServiceNow veteran looking to freelance? In this episode we talk to elite ServiceNow talent finder, networker, and master of threading the needle between customer need and resource preference. Stephanie Fairbanks has been in the ServiceNow game since the beginning and has a massive ready-to-rock network. Discover her inside scoop! ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder ...
May 18, 2025•32 min•Ep. 123
Part 2 of our networking episode digs deeper into the practical, tactical side of building & sustaining meaningful networks. Special guest Tim Woodruff returns to advocate those to whom networking isn't natural. We tackle the "ick factor", mental models, building systems, and break down non-verbal cues so you can network like a boss at ServiceNow Knowledge25 and beyond. MENTIONED IN THIS EPISODE - Networking Part 1 - Jace Benson , founder of AI In A Box - Tim Woodruff on LinkedIN - SN Pro Ti...
May 02, 2025•43 min•Ep. 122
Back like we never left! In this episode, we tackle a topic we somehow haven't covered yet: how to network. With ServiceNow Knowledge25 on the horizon we want you at your best networking game. We dive deep into - why introversion can be your networking superpower, - paying into the "Karma Bank" - the paradox of energy investment - being memorable and so much more. ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is just some ...
Apr 25, 2025•41 min•Ep. 121
We talk with Philip Elliott about his journey into and passion for the ServiceNow HR module. Philip Elliott on LinkedIn Philip Elliott on Youtube ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is just some guy. Sponsor Us!...
Mar 14, 2025•35 min•Ep. 120
Success on ServiceNow isn't JUST a factor of a good deployment. There's a number of disciplines and mindsets that go into building and maintaining a successful ServiceNow experience. MENTIONED IN THIS EPISODE - The Power of Stakeholder & User Councils - Establishing ServiceNow Architecture Standards - Documenting ServiceNow Deployments - Getting Better at Communication Thanks to our sponsors, - Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription ...
Feb 15, 2025•32 min•Ep. 119
It can be challenging translating your past work experience into value, especially when you're new to the ecosystem. In this episode we talk about how understanding scale, type, and agency in work can help bridge the narrative gap. We hope this helps you increase number and success of your interviews. MENTIONED IN THIS EPISODE - Titans of ServiceNow - Travis Toulson - Role Explanations --- ServiceNow Admin --- ServiceNow Implementer --- ServiceNow BA --- ServiceNow Engagement Manager --- Service...
Feb 06, 2025•31 min•Ep. 118
Every month or two we see a thread asking for questions to ask ServiceNow job candidates. This episodes covers some strategies and question samples you can ask... even if you aren't a ServiceNow developer! MENTIONED IN THIS EPISODE - Glide Aggregate Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow . - Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purc...
Nov 18, 2024•37 min•Ep. 117
ServiceNow Platform Analytics Workspace is awesome! Rob and Mitch from Vividcharts join us for a discussion about how to prepare for a migration from traditional dashboards to this new framework. ABOUT VIVIDCHARTS Check out VividCharts Reporting Audit Service Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow . - Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one...
Oct 08, 2024•36 min•Ep. 116
Everyone talks about transparency and leadership, but you won't achieve that without an audience. We break down the reasons and methods for ServiceNow platform owners and consultants to set up user and executive councils for their ServiceNow programs. Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow . - Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time pu...
Sep 20, 2024•31 min•Ep. 115
In celebration of labor day, we talk about how do you know you're doing GOOD labor, and how to make sure your labor isn't exploited. And we conclude with a titanic labor that the ServiceNow community needs to address. ALSO MENTIONED: - Getting Better at Communication - CSDM with Mark Bodman - The Truth About Customization vs Configuration - Document Your Solutions Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow . - Magic...
Sep 01, 2024•40 min•Ep. 114
We discuss some practical methods for bringing the chaos of ServiceNow implementations under control ALSO MENTIONED: - Robert's Rules of Order Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow . - Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke ABOUT US Co...
Jul 25, 2024•36 min•Ep. 113
The difference between an adequate and expert ServiceNow expert is comfortably receiving abstractions and translating them into specific action. Break the mindset of being an order taker. The difference between great success and poor results can be due to your clarifying lense, in addition to your dev skills. ALSO MENTIONED: - Episode 38 - Outcomes, outcomes, outcomes, outcomes Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on Servic...
Jun 29, 2024•33 min•Ep. 112
Jace isn't just passionate about Tech, but also how it's sold. Learn how is "buy once and own it" philosophy lead him to create "AI In A Box", an AI you can install in your own environment to perform task summaries. All the security, privacy, and compliance you want, at a criminally low price. Check out https://ai.ina.box/ Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow . - Magic Mind the world's first mental performance...
Jun 27, 2024•32 min•Ep. 111
OG of ServiceNow OGs, Chris Nanda, joins us to talk about ServiceNow development, what makes a good architect, and what ServiceNow success looks like. Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow . - Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke ABO...
Jun 15, 2024•38 min•Ep. 110
Coaching is a necessity, even for seasoned vets. We differentiate between coaching, mentoring, and training. We discuss the difficulty of keeping up with ServiceNow and how hard it is to understand how solutions are *supposed* to work. Mentioned: - Ep 67: Asking for Help - Chillz Muzik on Fiverr (our theme song performer) Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow . - Magic Mind the world's first mental performance ...
May 31, 2024•42 min•Ep. 109
Mark Bodman , ServiceNow's Sr. Product Manager for CSDM & CMDB joins us to demystify the CSDM. Mentioned in this episode - The Invisibility Problem - ServiceNow Community Youtube CSDM Content Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow . - Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it a...
May 04, 2024•35 min•Ep. 108
ServiceNow CSA & CAD Holly Ryder of PAMT Consulting joins us to discuss her journey to ServiceNow deployment, and how The Duke's ServiceNow coaching helped her reach her goals. Mentioned in this episode - The Chuck Tomasi You Never Knew - Tracy Curry Builds The Soap App - What to Build to Up Your ServiceNow Skill - Getting the ServiceNow Help You Need Thanks to our sponsors, Clear Skye the optimized identity governance & security solution built natively on ServiceNow . Magic Mind the wor...
Apr 29, 2024•31 min•Ep. 107
CMA & magician Chris Schuh joins us to discuss ServiceNow event management, ITOM, CMDB. We go deep on why its so difficult to get right, and how to cope. Thanks to our sponsors, Clear Skye the optimized identity governance & security solution built natively on ServiceNow . Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke ...
Apr 24, 2024•36 min•Ep. 106
Special guest Mark Roethof joins us to discuss a massive ServiceNow upgrade executed in just 7 days using only out-of-box components. Learn the tools he used and what it took to prepare. We also talk a bit about content creation and owning your journey. Clone Management, Upgrade Monitor, Upgrade Center, ATF, Cloud Runner, Skipped Record Rules. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. EXTRA STUFF: - Mark...
Apr 15, 2024•35 min•Ep. 105
Invisibility is a massive issue inhibiting customer success with ServiceNow. Be it the inability to see what we have built, or the invisibility of how things are supposed to work, our ecosystem struggles to both understand our instances and grow in knowledge in the platform. So what is a ServiceNow expert to do? See also: Episode 25 - Doomsday Episode 49 - Document ServiceNow Deployments Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built nat...
Mar 25, 2024•32 min•Ep. 104
Mark Scott is a ServiceNow architect who works on NowLearning, but he's also shockingly good at AI builds. Learn about what life is like on the NowLearning team, and what it takes to build crazy AI use cases in spare time. Mark Scott on LinkedIn Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is t...
Mar 21, 2024•31 min•Ep. 103
Learn why ServiceNow is an excellent platform for managing Environmental Health and Safety. We talk to Peter Oneppo and Nathan Dupirack of Serenity EHS , a leading EHS platform built on ServiceNow. You'll learn ... - How SerenityEHS can improves the relationships between HR, IT, and EHS teams. - How SerenityEHS radically improves time to value on EHS outcomes. Request a Demo of SerenityEHS Now! ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of T...
Mar 14, 2024•32 min•Ep. 102
Damien Davis is a long time ServiceNow employee who lives on the cutting edge of ITSM. We talk about the past, present, and future of ITSM on ServiceNow. A very special guest arrives for you Dr.Who fans as well. Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Med...
Feb 23, 2024•36 min•Ep. 101
We celebrate our 100th episode by talking about how to push your performance to the limit in 2024. We discuss the proper time to find a #ServiceNow niche, how to talk about what you've built, building vs reading, putting your money where your mouth is, and so much more. Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Mentioned in this episode: - ServiceNow Community - ServiceNow Developer Discord - SNDevs Slack ABO...
Feb 19, 2024•39 min•Ep. 100
ServiceNow Certified Master Trainer Ben Forrest-Green joins us for a jam session. We talk about ServiceNow infrastructure, GenAI, hard ecosystem lessons, consulting, and more. Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Mentioned in this episode - Follow Ben on LinkedIn ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The D...
Dec 11, 2023•36 min•Ep. 99
We discuss the changing landscape and demands on ServiceNow architects, from GenAI to the growing width of the platform. What is the architect's role and how does one keep up? What tools do we have and what tools do we wish we had? Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Mentioned in this episode - Managing Customer Expectations, with Carleen Carter - Jam Session: AI - Documenting ServiceNow Deployments - S...
Dec 04, 2023•34 min•Ep. 98
In this CJ & The Duke we explore how engagements go bad due to lack of expectation management. We'll also discuss strategies on how to expertly manage project expectations with ServiceNow CMA Carleen Carter . Check out Carleen's website! https://www.smartcarleen.com/ Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder ...
Nov 16, 2023•37 min•Ep. 97
We talk to Michele Wheeler of Sakon about their application on ServiceNow. We discuss - The nightmare of managing mobile lifecycles - How terrifyingly manual these processes are today - How manual processes undermine clear and effective asset management data. - How it can all be fixed in a single, simple deployment. Contact Sakon and get the service automation, end user experience, and golden asset data you deserve. ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Co...
Nov 06, 2023•35 min•Ep. 96
Hard times. Its hard to predict the future, and the future isn't always optimistic. But what can you do? In this episode we talk about strategies in networking, self teaching, narrative building, and niching to keep your edge sharp in the ServiceNow world, good times or bad. Mentioned in this episode: - Etta Wilson , an industry leading ServiceNow SPM expert. - Ep059 What to Build to up Your Skill in ServiceNow - Ep071 Lets talk ServiceNow Niches Special thanks to our sponsor, Clear Skye the opt...
Oct 28, 2023•32 min•Ep. 95
