Hear what happens when we just hit the record button. This episode covers annoying new recruiting trends, cover letters, day dreams of GenAI use cases for the ServiceNow platform, and upcoming ServiceNow events calling for content. Mentioned in this episode: - GenAI Resources by the incomparable Earl Duque - CreatorCon 2024 Call for Content Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robert ar...
Oct 22, 2023•32 min•Ep. 94
We speak to Rob Walsh (co-founder) and Ashley McGill (Chief Marketing Officer) about our favorite reporting app on ServiceNow: VividCharts. CJ&TheDuke are HUGE VividCharts fans because it takes so much work out of manual reporting. On project status reports alone, ServiceNow customers can save obscene amounts of time and money. ABOUT VIVIDCHARTS Check out VividCharts Register for Real Time virtual conference ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory i...
Oct 10, 2023•40 min•Ep. 93
The man with the bowtie. The preeminent personality and, in our opinion, the beating heart of the ServiceNow ecosystem. With this time, we hoped to introduce you all to the amazing life of Chuck Tomasi. The life you don't see beyond the podcasts, videos, and speaking sessions. This is our love and honor. Thank you Chuck, for everything you do. ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital...
Sep 17, 2023•52 min•Ep. 92
Back by popular demand, CJ and The Duke start deconstructing another ServiceNow app idea. This time for The Duke's ServiceNow Coaching Cohort. We talk about pipeline, onboarding workflows, task expectations, and a Portal that works for everyone. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert...
Sep 03, 2023•37 min•Ep. 91
Celebrating our 90th episode by talking about some of our favorite ServiceNow things. Stay tuned for Scripted REST API Flow Designer Other Low Code Tools SN Utils and Xplore Data Verification Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!...
Aug 11, 2023•36 min•Ep. 90
All the ServiceNow tech chops in the world won't get you where you want unless you're a great communicator. Here are some ways you might improve your coms game, courtesy of CJ&TheDuke Listening with intent Knowing your audience The art of summary & repeating Options & evidence Intangibles and aesthetics Overcommunication Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robert are v...
Jul 29, 2023•34 min•Ep. 89
In under a year, Kali Alexander has become one of the most recognized persona's in the ServiceNow world. In that time she's started the popular #100DaysOfServiceNow podcast as well has a speaking session at K23. We go deep to find out what her secret is! Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant...
Jul 21, 2023•47 min•Ep. 88
Meet Senior ServiceNow Developer Advocate & Flow Designer fangirl Lauren McManamon . We discuss ServiceNow origins, cool apps, the benefits of sales experience, Flow Designer, and of course, anime. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sp...
Jun 30, 2023•43 min•Ep. 87
A long term successful career in ServiceNow means understanding your limits. This episode is all about our experiences testing and breaching our limits to our own detriment and sometimes that of our customers. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. EXTRA STUFF: - Ep39 ServiceNow Customer Perspective with Deb Quinton - Ep59 What to Build to Up Your Skill on ServiceNow ABOUT US Cory and Robert are vendo...
Jun 16, 2023•36 min•Ep. 86
We're back from Knowledge23 with special guest Mark Roethof . We discuss Generative AI, ServiceNow Instance Scan, and the importance of content creation for freelancers. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. EXTRA STUFF: - Mark's absolutely ridiculous 250+ article mega thread . ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is t...
May 27, 2023•37 min•Ep. 85
As ServiceNow adoption increases, so does the need for fast reliable testing. CJ&TheDuke with special guest Paul Chorley of AutomatePro talk about just how painful that is. But there's hope with AutomatePro, a ServiceNow app that radically changes the automated testing landscape. Get the quality control you need, while giving your devs & implementers (checking notes)... 70%!! of their time back. Get in touch with AutomatePro . See AutomatePro in Action on The Duke's Youtube channel. Meet...
May 03, 2023•39 min•Ep. 84
Its time to talk about ServiceNow certifications, and as always CJ&TheDuke aim to give it to you straight. What do certs REALLY mean? If certs are the endgame, then why do you still need to interview? Why do companies still ask for years experience? What can you do in lieu of that experience? Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. MENTIONED IN THIS EPISODE: - Ep59 What to Build to Up Your Skill - ...
Apr 29, 2023•26 min•Ep. 83
Many ServiceNow newcomers are asking about the Engagement Manager role. CJ & The Duke break down what skills, experience, and personality traits are required as well as what a day in the life of an EM entails. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. MENTIONED IN THIS EPISODE: - Ep54 Perspectives with Pat Fuller ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is th...
Apr 26, 2023•36 min•Ep. 82
ServiceNow Community has been the cornerstone of ServiceNow knowledge and learning for over a decade. We took a rare opportunity to speak to one of the people who made it happen, Dan Bruhn . We talk about Community's unique advantages, and what comes next. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. MENTIONED IN THIS EPISODE: - ServiceNow Community Official Site - ServiceNow Developer Discord - SNDevs Slac...
Apr 08, 2023•36 min•Ep. 81
CJ & The Duke always say "build build build" to practice ServiceNow. This episode is a roleplay where CJ has a political campaign app, and The Duke has to gather requirements for how to build it. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Spon...
Mar 03, 2023•35 min•Ep. 80
If you're considering or preparing for a ServiceNow bootcamp, you'll want to watch this episode. CJ and the Duke talk about concepts and mindsets critical to getting the most value from ServiceNow bootcamps and into the jobs beyond. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. MENTIONED IN THIS EPISODE - Work is BS! - What to build to up your skill - What is a ServiceNow Admin - What is a ServiceNow Archite...
Feb 10, 2023•34 min•Ep. 79
ServiceNow Hackathons cause incredible personal growth. CJ&TheDuke discuss - Why hackathons are essential to growth - The Duke's strategies to win 4 ServiceNow Hackathons - How to handle intimidation - Team composition - A different outlook on "build quality" - How to properly scope Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. MENTIONED IN THIS EPISODE - Ep63 - Work is Bull$%!@ - Ep10 - Perspectives wit...
Feb 04, 2023•34 min•Ep. 78
CJ & The Duke decide to just hit the record button and run with it. This jam session covered the following: Iterative Development Recombination & Innovation Perils of Context Switching Pursuing the Unicorn Project Offshoring and International Consulting Pricing Your Work Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is...
Jan 20, 2023•36 min•Ep. 77
Things always change. Bad original designs, new tech, emerging process models. We're constantly confronted with necessity to change, sometimes fundamentally. In this episode we talk about coping strategies for The Drift. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ALSO MENTIONED ON THIS EPISODE - Chillz Muzik wrote our intro, check out his Fiverr offer . - Ep 25 - Doomsday - Ep 38 - Outcomes, outcomes, out...
Jan 15, 2023•32 min•Ep. 76
We discuss the ServiceNow Rise Up program, strategies for Rise-Up cohorts to learn ServiceNow, and the many ways our ecosystem can help. This includes: - Creating exercise libraries (stacking the gym) - Creating MUCH more ServiceNow content - Building smaller "play book" style content ... and much more Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ALSO MENTIONED ON THIS EPISODE - Ep 67 How to get the help yo...
Dec 23, 2022•35 min•Ep. 75
CJ & The Duke have fielded a lot of questions about places to acquire ServiceNow work. Here we outline what its like to work at a ServiceNow partner, a customer, or as an independent consultant. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Check out the episode we did with their VP of Engineering. ALSO MENTIONED ON THIS EPISODE - Ep 64 What is a ServiceNow Admin - Ep 49 Document Your Solutions - Ep 39 S...
Dec 03, 2022•37 min•Ep. 74
We've had a lot of questions come in this year from people in ServiceNow bootcamps. In this episode we try to cover the most frequent and important. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Check out the episode we did with their VP of Engineering. ALSO MENTIONED ON THIS EPISODE - What to Build to Up Your Skill - The Business Analyst Episode ABOUT US Cory and Robert are vendor agnostic freelance Service...
Nov 19, 2022•36 min•Ep. 73
If you didn't make it to a ServiceNow WorldForum, Cory and I break down some talking points from the Chicago event. We discuss the new talking points: supply chain, inflation, compliance, employees. We talk the "3 Intents of Tokyo". New apps and irreducible complexity. Driving engagement. CMBD (again?!), and bureaucracy vs governance. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Check out the episode we did...
Nov 08, 2022•33 min•Ep. 72
CJ & The Duke breakdown several ServiceNow processes niches. Niches are weighed by marketability, capability to be stand-alone expertise, and what extra skills you should have to specialize. We take on... - SPM (ITBM? PPM?) - Hardware Asset Management - Software Asset Management - CMDB & CSDM - SecOps - HR - Legal Should we do a second episode covering the MANY niches we couldn't cover? Other ServiceNow careers mentioned in this episode: - Becoming an Implementation Specialist (ep 70) - ...
Oct 01, 2022•34 min•Ep. 71
CJ & The Duke break continue illuminating different ServiceNow career paths with the Implementation Specialist. - What is an implementation specialist - Learning the language - Learning the outcomes - Learning how ServiceNow works for that process area - Soft skills you'll need. Other ServiceNow careers mentioned in this episode: - What the hec is a ServiceNow Admin? (ep 64) - The ServiceNow Business Analyst Episode (ep 46) - What is a ServiceNow Architect (ep 1!) ABOUT US Cory and Robert ar...
Sep 26, 2022•29 min•Ep. 70
CJ & The Duke talk about ServiceNow experiences that haunt their conscience. With over a decade of experience each, they've had some doozies! Great opportunity to learn from their mistakes, and learn how to learn from your own! We talk... - Taking jobs we weren't skilled enough for - The risks of taking too many clients - Not documenting instances ... and how to avoid or grow from each. Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built ...
Sep 20, 2022•32 min•Ep. 69
The Tokyo release of ServiceNow introduces Admin Center. Cory and I breakdown our wishlist for this brilliant feature, which has the promise of being the NEXT BIG THING for ServiceNow admins and customers. We talk... - Admin account usage info - Update Set information - ATF, Instance Scan, and Upgrade Center roll ups - Email processing stats - Stale Important Things - Version and remaining support window What features would make your ADMIN life easier? Post in thread where ever you see this podc...
Sep 03, 2022•30 min•Ep. 68
In your journey to ServiceNow success you'll need help. Some people will excel at getting help. Others don't know why they're stuck. This episode will make sure you're firmly in the first category. We talk about manners, proof of work, consideration of time, the value exchange, and paying it forward. Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Mentioned in this episode: Episode 66: ServiceNow Content and Self M...
Aug 20, 2022•31 min•Ep. 67
What kind of ServiceNow content gets attention? How do you get people to stop and look at your material? How do you get people to remember you? In this episode CJ & The Duke discuss their opinions on how to win attention. Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Mentioned in this episode: LinkedIn: "Stop talking about your courses and microcerts" Episode 65: Why We Do It ABOUT US Cory and Robert are vend...
Jul 30, 2022•34 min•Ep. 66
We've been asked many times "why take such a personal stake in ServiceNow"? Why podcast, why create content? Why mentor? We answer those questions AND give our thoughts on the future of ServiceNow. Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. And Magic Mind , the world's first productivity drink, and the cure to The Duke's 3pm crash. Use promo code "CJD20" for a 20% discount!! Learn more about Magic Mind . Menti...
Jul 14, 2022•35 min•Ep. 65
