What started off as talking about all ServiceNow job types ended up focusing exclusively on the ServiceNow admin. Fine with us, as many new entrants to the ServiceNow space don't have a clear picture of what the ServiceNow admin is and does. We discuss - the myth of the "maintenance only" admin - the necessity of building - what most customers perceive an admin to be - coding expectations "ServiceNow can do anything". Sure, but what is it REALLY used for? CJ & The Duke propose a quick way to...
Jun 20, 2022•25 min•Ep. 64
"ServiceNow can do anything". Sure, but what is it REALLY used for? CJ & The Duke propose a quick way to understand ServiceNow value propositions, and what applications it is best for. Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering. And Magic Mind , the world's first productivity drink, and the cure to The Duke's 3pm crash. Use promo code "CJD20" for a ...
Jun 10, 2022•27 min•Ep. 63
#ServiceNow Knowledge22 is right around the corner, and finally live again! If its your first time attending, take some advice from CJ & The Duke, who've watched the conference grow over the last 11 years. Thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering. And Magic Mind , the world's first productivity drink, and the cure to The Duke's 3pm crash. Use promo code "CJD20...
May 06, 2022•37 min•Ep. 62
There's an insane amount of ServiceNow content being generated lately, and Jace is leading the way in curating it with news.jace.pro. We discuss how and why we create the content we do, and share a few tips and tricks. Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering. And Magic Mind , the world's first productivity drink, and the cure to The Duke's 3pm crash....
Apr 25, 2022•29 min•Ep. 61
CJ & The Duke celebrate episode 60 discussing all the practices they'd retain, and all the ways they'd work differently if they started their ServiceNow careers over. There's sure to be lessons in here for people of all ServiceNow skill levels. Very special thanks to our sponsor, specialist ServiceNow recruitment consultancy, Oscar-Technology - Oscar-tech.com Oscar Technology is an award-winning global technology recruitment specialist that takes an ethical, sustainable, & people-first a...
Apr 19, 2022•57 min•Ep. 60
We're frequently asked what documents, links, tips etc make one a better ServiceNow resource. The truth is the best thing to do is build. This episode runs through daydreams of apps Cory and I wish we could build. The point is, everyone's got an experience or an interest that can inspire a ServiceNow app. If not, just look around your world and see all the work getting done around you. Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built nativ...
Apr 09, 2022•31 min•Ep. 59
Donte Hooker has a long and storied career in the ServiceNow ecosystem. But now that he's fresh out of the Certified Technical Architect program, he's agreed to give us the goods about CTA. We also talk playing to win at the highest levels of the ServiceNow game. Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering. ABOUT OUR GUESTS Donte Hooker - ServiceNow Cert...
Mar 19, 2022•42 min•Ep. 57
CJ & The Duke talk about how easy it is to lose sight of the big picture. We talk about "the point" of ServiceNow deployments, how it gets lost, who maintains it, and more. Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering. ALSO MENTIONED ON THIS EPISODE EP026 - Catalysts EP039 - ServiceNow Customer Perspective with Deb Quinton ABOUT US Cory and Robert are...
Mar 17, 2022•33 min•Ep. 56
CJ & The Duke talk Flow Designer vs Legacy Workflow. Flow designer comes in swinging with an absolute flurry of devastating hits, but is Legacy Workflow down for good? We talk about - The ability to fully replace Inbound Actions - The ease of integration in flow - The coherency and "containment of a solution. - The less dev intensive path, even for simple stuff, like dot walking - The re-usability of coded components. - On Being Less Fragile - Flow Designer's Better error handling - Can we r...
Feb 26, 2022•32 min•Ep. 55
CJ & The Duke interview Pat Fuller, executive level consultant, and Patron Saint of Getting It Done. We talk about doing large scale projects right. Topics include proper setup, understanding outcomes, PM skills beyond the PMBOK, and much more. Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering. ABOUT OUR GUESTS Pat Fuller - Executive level consultant ALSO ...
Feb 12, 2022•34 min•Ep. 54
CJ & The Duke interview ServiceNow Master Trainer and mad scientist, Ben Forrest. In this episode we talk about qualities of a successful learner, the evolution of ServiceNow training & NowLearning, and automating all the things... including personal lives. Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering. ABOUT OUR GUESTS Ben Forrest - ServiceNow Mas...
Feb 05, 2022•35 min•Ep. 53
CJ & The Duke have been working with ServiceNow for over a decade, so time for a fresh perspective. We brought 5 month ServiceNow beginner Rico Johnson to talk about learning from scratch, building for practice, interview performance. And then the Duke goes on a rant about years of experience for "starter" positions. Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of E...
Jan 21, 2022•33 min•Ep. 52
NowLearning 2.0 goes live on Monday, January 17, 2022 and CJ & The Duke spoke with Mark Scott and Jim Dlugosinski about it. We discuss new key features for ServiceNow learners, customers, and partners. We talk about the hardest challenges and brightest future for the NowLearning platform. Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering. ABOUT OUR GUESTS ...
Jan 16, 2022•43 min•Ep. 51
CJ & The Duke sit down with Sr. ServiceNow Solution Consultant Steven Jefferson to talk about all the big flashy features. We talk about - what makes low-code / citizen developer programs successful. - what is hyperautomation, and how do you get there. ALSO MENTIONED IN THIS EPISODE Steven's LinkedIn Profile Episode 26: Catalysts Episode 38: Outcomes Episode 30: Solving legit nightmares with Entitlement & Access Management ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow...
Jan 01, 2022•35 min•Ep. 50
The gloves are off. CJ and The Duke take on the ServiceNow industry's blind spot: deployment documentation. - What's at stake - Documentation value - Is it REALLY that hard? - Components of good documentation - What do other SERIOUS industries think? ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!...
Dec 19, 2021•36 min•Ep. 49
CJ & The Duke discuss one of the most important workflows you should have on your ServiceNow platform: Terminations. - What's at stake - How to prep - Technical and process points to be aware of. - Measuring success ALSO MENTIONED IN THIS EPISODE - The Catalysts Episode - Perspectives with Matt Beran - WSJ: It's time to get rid of the IT Department ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duk...
Dec 06, 2021•34 min•Ep. 48
CJ talks about how he plans to level up his consulting game and an AD management and automation app he's building on ServiceNow The Duke talks about his new approach to process deployments (especially ServiceNow ITBM). Its also official, The Duke does ServiceNow recruiting! ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!...
Nov 22, 2021•34 min•Ep. 47
CJ & The Duke discuss what's up with the "ServiceNow Business Analyst" role that's been a mainstay of large implementations, but is getting way more discussion lately. What is it? How is it different from a Certified Implementation Specialist? Where does it overlap? What should you look out for? ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!...
Nov 15, 2021•28 min•Ep. 46
CJ & The Duke discuss what they'd do if they had a well architected ServiceNow instance and a mega-budget. Check out these awesome apps and let them know CJ & The Duke sent you! Our List: Integration Hub Unifi by ShareLogic Virtual Agent Mobility Management Solution by Sakon Sandbox Instance VividCharts Phishbait Bootstrap by Dotwalk.io ( watch a demo here ) UPMX Discovery Admin ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant...
Nov 09, 2021•29 min•Ep. 45
CJ & The Duke decided to play out a thought experiment whereby the complexities of geographies and process areas were mitigated via new production instances, rather than exception management. THIS VIDEO IS NOT ADVICE, it is simply testing what we think we know. WANT TO TELL YOUR STORY ON CJ&THEDUKE? Get in touch with us here ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media For ...
Oct 25, 2021•33 min•Ep. 44
CJ & The Duke host ServiceNow Developer Advocate Brad Tilton on a wide variety of topics. We discuss Hacktoberfest, code snippets, the Docs program for api samples, ServiceNow source control, & the new UI Builder. TONS of helpful links included! MENTIONED IN THIS EPISODE - Hacktoberfest - ServiceNow Dev Program Code Snippets - Submit API Samples to ServiceNow for Rewards! - Creator Toolbox: What's new with Source Control in ServiceNow Rome - ServiceNow Developer: UIBuilder Course - Build...
Oct 20, 2021•37 min•Ep. 43
Ever wanted a reliable way to test yourself or others for the kind of wisdom that only comes from experience? CJ & The Duke discuss overlapping product & market knowledge to reveal 6 areas that demonstrate ServiceNow wisdom. We take on... Product : Fringe use cases, experimental features, and immature features. Market : Unmet use cases, emerging trends, and deviation from norm. See this handy diagram! MENTIONED IN THIS EPISODE Episode 5 - Five Pillars of Deploying Big Solutions, Fast WAN...
Oct 16, 2021•34 min•Ep. 42
CJ & The Duke talk about small hidden gems and big new features they want to learn more about. Topics include: List calculations, interactive analysis, major incident management, communication plans, universal request, email digests, process automation designer, task outages, event management integrations. MENTIONED IN THIS EPISODE Episode 26 - Catalysts for Work Episode 24 - Keeping up with ServiceNow WANT TO TELL YOUR STORY ON CJ&THEDUKE? Get in touch with us here ABOUT US Cory is a ve...
Oct 11, 2021•38 min•Ep. 41
CJ & The Duke speak with our special guest, Tim Woodruff, about his new book release: "ServiceNow Development Handbook, 3rd Edition". We also speak about - the pace of ServiceNow expansion - learning in the early days - who we look up to And so much more TIM WOODRUFF - @TheTimWoodruff How to learn ServiceNow The ServiceNow Development Handbook (3rd Edition) Learning ServiceNow: Admin and Development on the ServiceNow Platform ServiceNow and ITSM as a Career SNProTips WANT TO TELL YOUR STORY ...
Oct 02, 2021•34 min•Ep. 40
CJ & The Duke speak with our special guest, Deb Quinton, about her experiences as a customer on a large new ServiceNow deployment. In this episode we discuss - What she wished ServiceNow implementation partners knew - What kinds of value are there? - What keeps her up at night about her ServiceNow implementation (and how to find talent) - What victories ServiceNow achieved - How the concept of the freelance vendor agnostic ServiceNow architect ("Frarchitect") really made a difference. DEB NE...
Sep 18, 2021•37 min•Ep. 39
CJ & The Duke talk about the ONLY thing that matters to ServiceNow deployments: Outcomes. In this episode we talk about the nature of outcomes, outcomes as "the great litmus test" of deployment activity, outcomes as the North Star, and how outcomes are your keys to a killer ServiceNow career. Speaking of outcomes, you ever have a project go live but still nobody was happy about it? If you focus on organizational change management, you'll keep an eye on the outcomes, and few do it as well as ...
Sep 04, 2021•33 min•Ep. 38
With ServiceNow Rome release right around the corner, CJ & The Duke discuss their opinions on major changes to the platform and trends in the ServiceNow ecosystem. More importantly, what those trends mean for you: the admins, devs, indies, and consultants. Shout out to sponsor IntegrityPro Consulting , a ServiceNow partner that brings serious Organizational Change Management to every deployment. Check out this partner showcase to learn more. Cory is a vendor agnostic freelance ServiceNow arc...
Aug 28, 2021•44 min•Ep. 37
CJ and the Duke put some thought into the differences between a ServiceNow Architect and a ServiceNow Product Owner and why it matters. They settle on mindsets and strategies of the ServiceNow Product Owner that can advance anyone's career no matter what they're doing in the ServiceNow ecosystem. Big thanks to sponsor IntegrityPro Consulting , a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management. Check out this partner showcase ...
Aug 17, 2021•37 min•Ep. 36
We lay bare certain unsaid truths in the ecosystem, embrace them for the truth they hold, and outline how we think these truths help us establish better design and implementation postures. We look at uncomfortable truths about the Service Portal, working tasks, OOB implementations, process adoption, and shortcuts. Big thanks to sponsor IntegrityPro Consulting , a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management. Check out this...
Aug 08, 2021•37 min•Ep. 35
We discuss the unsurprising recent news of ServiceNow beating earnings and why we're still bullish on the company (not investment advice). More importantly, we break down how this impacts YOU in a world where ServiceNow expands in so many directions. How can you get your piece of the growing pie? IntegrityPro Consulting is a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management. Check out this partner showcase to learn more. Cory i...
Aug 03, 2021•37 min•Ep. 34
