🎙️ Welcome to Clips – Your Weekly Hospitality & Tech Insights! 🎙️ In this episode, we kick things off with an insightful chat with James Mobbs (Mr. CRM & Data) on how to set your restaurant or hospitality business up for success in Q1. From revenue-boosting strategies to must-have tools, James shares expert advice to keep you ahead of the game. Next up, we sit down with the legendary Kieron Bailey, a content powerhouse with more podcast hours than we can count! We dive into the art of ...
Jan 17, 2025•47 min•Season 1Ep. 5
Join us for a chat with Rich from Tenzo, where unexpected adventures meet the rhythm of hospitality. Rich shares his spontaneous trip to a Hilltop Hoods concert in London and the timeless wisdom from his music teacher to "slow down," offering fresh perspectives on personal and professional challenges. From the vibrant music scene in Méribel to London’s bustling hospitality life, Rich’s journey blends rhythm and resilience. We explore creating home-like guest experiences, the role of passionate s...
Jan 09, 2025•1 hr 21 min•Season 1Ep. 35
Unleash the Future of Hospitality Featuring Jon Horsfield from Centegra We kick things off by diving into the core of our conversation focused on the hospitality industry. Jonn recounts a memorable experience at the Ivy in Manchester, setting the tone for our exploration of exceptional service and cutting-edge hospitality technology, with a special nod to Sam Brown and his company, Candid, for their innovative solutions. We promise an enlightening exploration of the evolution in hospitality tech...
Dec 20, 2024•1 hr 15 min•Season 1Ep. 34
Podcast Episode - Robbie Francis Podcast Episode: Revolutionising Customer Experience with Robbie Francis Join us for an enlightening conversation with Robbie, the visionary founder of ePosability, as we explore the dynamic shifts in customer interactions within the digital landscape. Robbie shares his unique insights on how restaurateurs can harness technology, moving beyond the outdated one-size-fits-all service models. Through his experiences, we uncover the transformative impact of innovativ...
Dec 13, 2024•1 hr 42 min•Season 1Ep. 33
Carey Benn - Data-Driven Dining: Unlocking the Secrets of Customer Engagement Join us as we welcome Carey, the founder of Guestwise , who shares a treasure trove of insights at the crossroads of hospitality and technology. Carey dives into the strategic role of technology in reducing restaurant failure rates, making this episode a flavourful blend of tradition and innovation. We explore Carey’s time at Flypay, where pioneering work in pay-at-table technology set new standards in digital payment ...
Dec 06, 2024•1 hr 8 min
Ben O'Brien, the innovative mind behind We Are Food, joins us to uncover the dynamic relationship between hospitality, sustainability, and the future impact of AI on businesses. Journey with us through Ben’s fascinating career from the bustling café scenes to an unexpected foray into the music industry. His living experience near London’s Borough Market ignited a passion for connecting small producers with music festivals, reshaping the festival food scene into a thriving enterprise. The episode...
Nov 29, 2024•1 hr 24 min•Season 1Ep. 31
Ready to uncover the secrets of the hospitality tech world? Join us as we chat with Darren from Yumpingo, fresh from the Australia Tech Show, as he shares insights into how technology is reshaping guest experiences in the hospitality industry. Darren reveals his journey from enterprise sales to his pivotal role as Commercial Director at Yumpingo. Our conversation takes a deep dive into the evolution of hospitality tech solutions, spotlighting Yumpingo's role in transforming customer feedback int...
Nov 22, 2024•56 min•Season 1Ep. 30
Jo Lynch from KAM captivates us with her wealth of knowledge in the hospitality sector, shedding light on the pivotal role of loyalty and frequency in driving customer engagement. With her background as both an operator and marketeer, Joe offers a unique perspective, comparing emerging hospitality technologies to renowned loyalty programs like Tesco Clubcard and Nectar. Her stories, including a recent visit to Portugal and frequent trips to venues like Lucky Voice, illustrate the dynamic nature ...
Nov 15, 2024•1 hr 3 min•Season 1Ep. 29
Meet Dan Brookman from Airship, who shares his insights into the transformative power of community-driven projects and innovative technology in hospitality. We'll take you on a remarkable journey from a derelict swimming pool to a vibrant Sheffield venue that became a cornerstone for music, community, and creativity. Discover how turning chaos into opportunity is not just a mantra but a thriving practice, showcased by the likes of GS Systems, who transformed pandemic-induced chaos into growth by...
Nov 08, 2024•1 hr 17 min•Season 1Ep. 28
Gemma from Honest Burgers joins us for a captivating conversation on the intersection of food and digital marketing. We explore the power of email marketing as a dynamic platform for storytelling, fostering customer loyalty, and the anticipated launch of Honest Burgers' new loyalty program. Gemma shares her insights on the unique challenges of gathering customer data in a predominantly walk-in setting and how innovative digital tools can transform customer experiences. Our journey also takes a d...
Nov 01, 2024•49 min•Season 1Ep. 27
It's episode 25 🙌 I was a little nervous for this one, having the amazing Shawn P Walchef on the podcast, the man, the GOAT, the legend. Shawn was one of the main drivers for myself and many others making content, story telling aswell and giving great advice on how to "be the show, not the commercial". I've been attending the Digital Hospitality community group for about a year, starting on Clubhouse and now on Linkedin Live (6pm UK Weds and Fri), this community is managed by Shawn and his team...
Oct 25, 2024•58 min•Season 1Ep. 26
Dan Hawkey, Chief Commercial Officer at Tip Jar, joins us for a personal and engaging chat about the untapped potential in the hospitality industry. From his start at Hilton Hotels as a conference host to his journey through Jarvis and Village Hotels, Dan shares how hospitality has been a passion for him for over 20 years. He discusses the industry’s different perceptions across countries like Australia and the U.S., where it's often seen as a lifelong career path, thanks to strong tipping cultu...
Oct 22, 2024•58 min•Season 1Ep. 25
What a week it's been! Well done to everyone who exhibited at the Hospitality Tech Expo and stayed on their feet chatting with suppliers, partners, and customers. For me, day 2 Highlights included Dan Brookman's talk about AI in Hospitality Marketing and Jon Horsfield's talk about the Single Pane of Glass. I also managed to get some fantastic chats with: 🌟 Amy Monaghan at TiPJAR® 🌟 Christian Mouysset at Tenzo 🌟 Margaux Langlade-Demoyen at Lightspeed 🌟 Sophie Davis at Grateful® 🌟Eric Tiv a...
Oct 18, 2024•19 min•Season 1Ep. 4
What an amazing day 1 at Hospitality Tech Expo. Highlights for me, Tommy Giraux's amazing tech talk, followed by another fantastic talk from William Connors. I managed to get some fantastic chats with: 🌟 Eli Nadel and David Hume from MarketMan. 🌟 Amy at Airship learning about their new AI bits (don't miss Dan Brookman's talk tomorrow on stage). 🌟Paisley S. at at Pepper learning all about their loyalty platform 🌟 A welcome return to the tech show Centegra and the wonderful Jon Horsfield who s...
Oct 15, 2024•22 min•Season 1Ep. 3
This week, join Mo Reshard, the visionary founder of Preshift, as he shares his journey from starting at Slug and Lettuce to becoming a pivotal figure in hospitality tech. Our conversation also ventures into the secrets of fine dining and stories from Michelin-starred kitchens, including challenges restaurants face with Michelin inspectors. Mo discusses the impact of AI on content creation on platforms like LinkedIn, emphasizing the balance of authenticity and visibility. This episode also highl...
Oct 11, 2024•1 hr 18 min•Season 1Ep. 24
Join us for an enlightening episode as we tackle the unexpected challenges and lessons learned while building a platform. We share their frustration of being promised a one-month project completion only to face an eight-month delay before launch. This leads us into a discussion on the importance of realistic planning and expectations in project development. Next, we take a closer look at the journey of creating a new business aimed at improving the service industry. Motivated by personal experie...
Oct 04, 2024•1 hr 4 min•Season 1Ep. 23
Unlock the secrets to mastering hospitality tech and hear firsthand from Josh of me&u, formerly Mr Yum, as he takes us on his passionate journey in the industry. From the exhilarating moment of landing his first customer to seeing his innovative technology thrive in a local wine bar, Josh's story is one of relentless drive and tangible success. Listen in as we also recount a memorable team outing to Clays, blending Josh's personal anecdotes with valuable industry insights. Our conversation t...
Sep 27, 2024•1 hr 6 min•Season 1Ep. 22
We were beyond excited to participate in the Tech Tastings event: Emerging Trends in Hospitality Which was a networking event presented by TISSL EPOS, hosted by Tech on Toast, and featured special guests from Krowd, Piggy, Sevenrooms, and GiftPro. If you’re in the London hospitality scene – whether you’re a restaurateur, pub and bar operator, or any other awesome sector in between – this event was made for you! So what was on the menu at Tech Tastings? 📍 Incredible Location: Aqua Nueva, Oxford ...
Sep 24, 2024•1 hr 54 min•Season 1Ep. 2
The future of hospitality is here, and it’s powered by technology. Join us as we celebrate our 21st episode with the inimitable Eli Nadell from Twice Baked, who brings over a decade of experience to our conversation. We'll explore how restaurant operations are being transformed by cutting-edge systems like Trail and Flint, which streamline team management and optimize delivery promotions. Eli's journey from the high-energy days of launching London restaurants to her current role provides a uniqu...
Sep 20, 2024•1 hr 25 min•Season 1Ep. 21
🎉 Wrapped up an incredible day at the Casual Dining event! Met amazing tech innovators like Hannah from TiPJAR®, discussing the imminent Fair Tips Act and how crucial it is for transparency in tipping. 🍽️💡 Caught up with Hans from Dojo, chatting about their all-in-one payment solutions and how they're revolutionising transactions in hospitality. 🚀 And yes, couldn't leave without mentioning the exciting "Exclusive" news from Mitch Cook and the team at Workforce.com, set to launch their #payro...
Sep 19, 2024•7 min•Season 1Ep. 1
Join us on a captivating journey we chat with Ruben from Como about his journey from Spain to the UK as we explore the unexpected paths that led to a rewarding career in hospitality tech. Our discussion starts with the personal story of moving to the UK to improve his English skills, which unexpectedly turned into a long-term stay due to new job opportunities and personal connections. From selling gelato at Westfield to working at Barclays Bank, each step opened new doors, eventually leading to ...
Sep 13, 2024•58 min•Season 1Ep. 20
What if the key to revolutionising your hospitality business lies in real-time data and technology integration? Join us as we sit down with Tommy from Honest Burgers, a hospitality veteran with over a decade of experience, to uncover the secrets behind this transformation. From the shift away from end-of-month reports to leveraging live data for enhanced decision-making, Tommy shares invaluable insights on optimizing essential metrics like sales, guest satisfaction, and average spend per head. W...
Sep 06, 2024•1 hr 7 min•Season 1Ep. 19
Unlock the secrets of the future of hospitality tech with David from 16, Buddy, and Illglu as he shares transformative insights into how artificial intelligence is revolutionizing guest experiences. Discover how AI and machine learning can make every guest interaction personalized and memorable, elevating satisfaction to new heights. Learn about the state of customer feedback in Malta and how enhancing these systems can lead to exceptional service in restaurants and co-working spaces. Explore th...
Aug 30, 2024•1 hr•Season 1Ep. 18
Can artificial intelligence revolutionise the hospitality industry and redefine guest experiences? Imagine a world where digital service and human touch coexist seamlessly. We investigate AI's transformative potential, from automating guest replies to integrating AI in restaurant environments for a more personalized touch. We also forecast how upcoming generations might embrace these innovations, asking what the future holds for the balance between automation and human interaction. Our adventure...
Aug 23, 2024•50 min•Season 1Ep. 17
Uncover the secrets behind building a successful sales team from the ground up with David Bird from Impact Data. You'll hear firsthand how David went from collecting customer data on the streets of Manchester to managing UK operations and achieving unexpected success. We'll also reveal his culinary prowess, including his unique take on spaghetti bolognese, featuring surprising ingredients like soy sauce and Marmite. This episode promises rich insights for anyone looking to grow in the fields of ...
Aug 16, 2024•1 hr 10 min•Season 1Ep. 16
Episode 15, we learn about Luci's introduction in to Hospitality, from working at private events and managing an apple concession store at 19 (this is a great one) Lucy provides an insider’s view of her role as the head of commercial, shedding light on the company's data-driven approach to customer engagement and loyalty. We discuss how Airship’s integration of AI and automation is pushing the boundaries of what’s possible in hospitality, envisioning a future where technology enhances rather tha...
Aug 09, 2024•1 hr 9 min•Season 1Ep. 15
This episode, we sit down with the exceptional Mark McCulloch. We delve into the importance of appreciating every team member's contribution and discuss how such internships can inspire a genuine, long-lasting passion for the industry. As we navigate through the latest trends and technologies reshaping the hospitality landscape, Mark and I discuss everything from the skyrocketing demand for unique dining experiences to the integration of AI and voice technology. You’ll hear fascinating anecdotes...
Aug 05, 2024•1 hr 28 min•Season 1Ep. 14
Join us in this riveting episode as we sit down with William Connors, head of global IT at Noble Group, to explore how technology is transforming the hospitality industry. From his childhood dreams of becoming a sports athlete to his rise as a tech leader, William's journey is both inspiring and insightful. Discover how innovations like kitchen display systems, mobile ordering, and advanced POS systems are revolutionizing restaurant operations. Learn about William's global adventures, from teach...
Jul 27, 2024•1 hr 14 min•Season 1Ep. 13
Ready to revolutionize your understanding of hospitality technology? Join us for an insightful chat with Christian, Tenzo's dynamic co-founder and CEO. This episode is a treasure trove of personal anecdotes and professional wisdom. You won't want to miss Christian’s expertise on the importance of integrative solutions tailored specifically for the hospitality industry. Travel back with us to the early 2000s, where we recount the trials and triumphs of developing his own cloud-based POS, labour, ...
Jul 20, 2024•50 min•Season 1Ep. 12
Join us for a fascinating episode where Laurens and Adam the unique qualities of Piggy, a loyalty CRM gift card platform. We answer a fun question from a previous guest about which animal we'd choose to be, and share personal stories, such as our fondness for the traditional Dutch dish, hutspot. The chapter is a mix of humor, personal reflections, and cultural tidbits, offering listeners a rich and engaging experience. Listen in as we navigate the world of hospitality tech innovations, touching ...
Jul 14, 2024•1 hr 24 min•Season 1Ep. 11
