Captive Conversations, The Hospitality Podcast

CaptiveWiFI.com•www.captivewifi.com

🎙️ Captive Conversations – Your backstage pass to the world of hospitality and tech innovation! 🚀 Join host Adam Forman as he connects with industry leaders, uncovering the stories behind the brands, the tech transforming customer experiences, and the trends shaping the future. From unlocking revenue 💰 to enhancing guest journeys 🏨, each episode is packed with insights, laughter, and actionable advice. Whether you're a hospitality pro or just curious about the industry, this is the podcast you can't miss! 🌟 #HospitalityTech #CaptiveConversations

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Episodes

Tech Innovations Shaping the Future of Guest Loyalty with Arun Kumar

🎙️ Dive into the latest episode of our podcast as we explore the fascinating journey of Arun Kumar, the dynamic Head of Partnerships at Incentivio. From his early tech inclinations inspired by his dad's enthusiasm for gadgets to his insightful transition into the hospitality tech space, Arun brings a wealth of experience and a unique perspective to the table. 🌐🚀 In this episode, Arun discusses Incentivio's mission to democratize advanced marketing tools for restaurants of all sizes, making so...

Jul 07, 2024•1 hr 24 min•Season 1Ep. 10

From Fine Dining to Fast Service Tissl's Tech Journey

Join us as we welcome Nima from TISSL in a lively and engaging episode marking a significant milestone as we approach our tenth episode. Nima shares his experiences and insights into TISSL's journey, particularly their advancements in AI technology for business applications. We tackle some light-hearted banter and even share a few dad dances while addressing key questions from our previous guest. Together, we discuss a major professional challenge TISSL is currently facing and the strategies the...

Jul 01, 2024•1 hr 3 min•Season 1Ep. 9

Steven Rolfe - From Point One to Kurve: The Evolution of a Hospitality Tech Leader

Stephen Rolfe, CEO of Kurve, shares his extraordinary journey from summiting Mont Blanc in memory of a late friend to navigating the complexities of a tech startup. Our conversation with Stephen offers a candid look at balancing the relentless demands of entrepreneurship with personal well-being and the transformative power of outdoor adventure. Through his unique insights, we uncover the defining moments that have shaped his outlook on life and business. Stephen's transition from international ...

Jun 24, 2024•1 hr•Season 1Ep. 8

Mike Enslin - Speed of Light: Pioneering Tech Solutions in Hospitality

Can mastering the art of communication truly transform your hospitality business? Join us as we sit down with Michael Enslin, UK Director at Lightspeed, to unlock the secrets behind exceptional customer service and dynamic team interactions. Michael shares his profound insights on empowering employees to be open, honest, and accountable, and why face-to-face interactions remain crucial in nurturing professional growth and honing communication skills. Journey with us through Michael’s fascinating...

Jun 24, 2024•1 hr 11 min•Season 1Ep. 7

Blending Innovation - Evolutionizing Training in Hospitality

In this episode of Captive Conversations, we welcome Jonah from Blend, a platform redefining training for deskless workers. Jonah shares insights into the founding of Blend, its evolution with support from Antler, and its unique approach using TikTok to engage Gen Z employees. Discover how Blend's innovative solutions are tailoring training to meet the critical needs of the hospitality industry. Jonah discusses the impact of short-form video on platforms like TikTok for customer engagement and b...

Jun 10, 2024•1 hr 4 min•Season 1Ep. 6

Digital Marketing Mastery with Kitty Newman from Trapeze Media

Join us on Captive Conversations as Kitty Newman from Trapeze Media shares her extensive experience in media and digital marketing within the hospitality industry. Discover the story behind Trapeze Media's name and learn about Kitty's strategic focus beyond social media. She delves into emerging tech trends, highlighting the need for advanced analytics and mixed media reporting in response to evolving digital privacy norms. The episode takes a lighter turn with a fun comparison of Tim Tams and P...

Jun 02, 2024•1 hr 11 min•Season 1Ep. 5

Tackling No-Shows in Hospitality - A Titans Hospitality Event

I was honoured to be on the panel at this fantastic Hospitality Titans ™️ event, talking about no-shows. Quick facts from the lovely people at Zonal & Jocelyn de Goey Top 5 reasons for #noshows ➡️27%🔹Having a change of plans ➡️21%🔹 Others with the group cancelling ➡️20%🔹People booking multiple venues ➡️20%🔹One member of the group falling ill ➡️15%🔹Forgetting about their booking No-shows cost the industry an estimated🔹17.5 Billion a year, and Sunday is the most popular day for people no...

May 27, 2024•1 hr 1 min•Season 1Ep. 4

Navigating the Future of F&B in Hotels with Scot Turner

Unlock the secrets of hospitality mastery with industry titan Scott Turner from Auden Hospitality as we traverse his remarkable journey and the birth of Auden's identity. Prepare to be whisked away on a culinary odyssey where we pit Tim Tams against Penguins (thanks to our last guest) and recount hotel experiences that redefine luxury. This episode isn't just about taste tests and travel tales; it's a masterclass in the nuanced art of F&B, and creating a personal brand that resonates. Our di...

May 23, 2024•1 hr 8 min•Season 1Ep. 3

Bytes and Bites: How Redcat's Innovations are Reshaping Hospitality Tech

Episode 2 is here! Venture into the world of hospitality technology with Lawrence Pelletier (LP) from RedCat Hospitality paints a vivid picture of innovation and determination. In this episode, we delve into how their revolutionary platform is reshaping the landscape of hospitality management, offering unique insights into the challenges and triumphs of implementing cutting-edge tech solutions. Discover how LP's experiences have fuelled a passion for bridging tech gaps, making every dining exper...

May 20, 2024•1 hr 18 min•Season 1Ep. 2

All you need to know about the hospitality tech stack and more.. with Chris Fletcher.

Titles • Behind the Scenes of Hospitality Tech: A Deep Dive with Chris Fletcher • Exploring the Tech Operations and Marketing in Hospitality with Chris Fletcher • The Inside Scoop on Hospitality Tech: A Conversation with Chris Fletcher • Unveiling the Challenges and Successes of Hospitality Tech with Chris Fletcher • Navigating the Hospitality Tech Landscape: Insights from Chris Fletcher Detailed Synopsis: In this episode of Captive Conversations, I had the pleasure of interviewing Chris Fletche...

May 15, 2024•57 min•Season 1Ep. 1

Captive Conversations is nearly here - Teaser

Captive Conversations is nearly here Welcome to Captive Conversations, I'm your host Adam Forman from Captive WiFi. Join us as we dive into the behind-the-scenes stories of hospitality leaders, exploring tech, operations, and marketing through the eyes of the experts. Let's get the inside scoop together

May 08, 2024•35 sec•Season 1Ep. 1

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