The use of Pay by Bank for in-person payments has been a hot topic in the industry for some time, and Acquired.com and Multipay are firmly at the heart of these discussions. Our teams have been working closely to educate businesses on the benefits of Open Banking powered payments, including using loyalty to promote customer adoption, and emphasising the power of instant refunds. In the latest episode, the Acquired.com team were joined by Ryan Hurst, Global Account Manager and Open Banking expert...
Jul 12, 2024•38 min•Season 2Ep. 10
In this episode of the Beyond Now Podcast, George Boot and Justin Hanna interview Alex Marsh , an expert in financial services and ex-CEO of Klarna UK, about the Buy Now Pay Later (BNPL) space, building a successful business culture, and the latest in Open Banking. In the podcast, Alex talks about his experience with Open Banking, and explains that the technology (coupled with deep data insights) has been able to revolutionise underwriting and credit scoring in the financial services industry. A...
Jun 25, 2024•37 min
In our latest episode, the Acquired.com team catch up with James Hill , CEO of Flexys, live at this year's Money20/20 event in Amsterdam. Grant Evans chats with James about the exciting new partnership launch between Acquired.com and Flexys, and the future of collections management. In the podcast, they dive into the often overlooked details of the digital collection user journey, including how to drive better customer outcomes with multiple payment methods and by offering open banking for debt ...
Jun 18, 2024•17 min
In our latest episode, George Boot takes the Beyond Now Podcast on the road to catch up with Huw Davies , CEO and Co-Founder of Ozone API , as they catch up on creating the perfect company culture, working with regulators, and all things Open Banking. In the podcast, Huw gives us insight into his journey with the Open Banking phenomenon and how different regions have been tackling the challenge of user adoption. For example, Huw touches on how adoption of innovative technology like Open Banking ...
May 28, 2024•38 min
In the latest episode of the Beyond Now Podcast, AJ Davison and George Boot had the pleasure of catching up with Martin O'Donnell , CPO and Co-Founder of DebtStream . Over the last year, Acquired.com and DebtStream's innovative partnership has supported both businesses in meeting the intricate payment needs of lending platforms and the end-user. In the episode, the team chat about DebtStream's journey to upholding their digital-first business ethos, and how they’ve empowered customers by offerin...
May 13, 2024•36 min
In this episode of the Beyond Now Podcast, George Boot and Grant Evans had the pleasure of sitting down with Sam Goodacre , Director of Product at Lenvi . In the discussion, Sam talks about how Lenvi prioritises customer needs and vulnerability, ensuring positive outcomes in a rapidly evolving financial landscape. They also explore how data-driven decisions drive growth and loyalty, empowering merchants with insights for improving their payment processes and enhancing strategic partnerships. Fin...
Apr 30, 2024•41 min
Abound distinguishes itself in the lending landscape by leveraging 'financial x-rays' through AISP Open Banking to ensure fair credit decisions and broaden access to affordable credit. In the latest episode of the Beyond Now Podcast, Mark Johnson and George Boot had the pleasure of catching up with Gerald Chappell , CEO and Co-Founder of Abound. Several years ago, Abound chose Acquired.com to support them in meeting their intricate payment needs, including insights into their customer journey, o...
Apr 23, 2024•27 min
In the latest episode of the Beyond Now Podcast, Justin Hanna and George Boot had the pleasure of catching up with Sarah Naylor , Sales Director at Duke’s Bailiffs , and the latest Vice President of the Civil Enforcement Association. In the discussion, Sarah focused on her experience in the enforcement industry, including how she has navigated a male-dominated industry as a woman in the Duke’s Bailiffs’ senior team. During a deep dive into the work undertaken at Duke’s Bailiffs, the conversation...
Apr 15, 2024•36 min
In this episode of the Beyond Now podcast, the Acquired.com team had the pleasure of sitting down with Isobel Crosse , Head of Strategy and CX at TDX Group , and Vanessa Northam , Head of Charity Development at StepChange Debt Charity. We spent the podcast hearing about Isobel and Vanessa's experiences in the payments industry, and how the world of debt gives way to huge gender disparities. During the conversation, our guests explored the ongoing issues surrounding financial inclusion - specific...
Apr 09, 2024•38 min
As we kick off Season 2 of the Beyond Now podcast, it felt only right to sit down with our Group CEO and Co-Founder, Greg Cox , to hear about his experience in the payments industry and the journey of Acquired.com , part of the market-leading Quint Group. In the episode we learn about Greg's journey from rugby fields to fintech success as he shares invaluable insights on leadership, culture, and customer-centric strategies. Greg gives us an insight into the very first days of Acquired.com , Quin...
Mar 25, 2024•31 min
Uncover the captivating brand story of Au Vodka , one of the leading players in the spirits industry. Join the Acquired.com team as we chat with Head of Ecommerce, Jordan Major to explore the brand's origins, its evolution with B2B distribution, and the strategies that have led to its remarkable success. Discover how AU Vodka has crafted an exceptional online customer experience and positioned itself at the forefront of the ever-changing landscape of ecommerce and digital payments....
Nov 22, 2023•32 min
Curious about how the ticketing industry weathered the COVID-19 storm? In this episode join the Acquired.com team and Samuel Boyden , Head of Ticketing at England Netball , as we explore how the ticketing world has evolved over recent years. We explore the impact of COVID-19 on sports venues and their ticket sale process, changes in how fans are engaging with live sports, and the correlation between fan demographics and payment methods. In the latest episode we also dive into the captivating wor...
Oct 31, 2023•37 min
In this episode, we’re joined by Isobel Crosse, Head of Strategy and UX at the TDX Group as we unpack the dynamics of debt collection and consumer duty. From empowering young minds with financial knowledge to the role of technology and collaboration, we deep dive into the evolving landscape of debt recovery.
Oct 24, 2023•34 min
In this episode, Martin Prigent, Director of Partnerships and Key Customer Relationships at Aryza, joins AJ Davison, Senior Partner Manager at Acquired.com to deep dive into Consumer Duty, Open Banking, and how businesses can endeavour to create improved experiences for customers. Martin and AJ share examples of how financial services firms are using Open Banking to comply with new regulations and discuss how "Pay By Bank" can influence this part of the Consumer Duty.
Oct 17, 2023•34 min
In this episode, we sit down with Clare Pearson, Open Banking & Payments Director at EPAM, and Justin Hanna, Head of Direct Sales at Acquired.com. In the discussion, Clare shares her insights on the current landscape of Account to Account payments including a commentary on customers’ current attitudes towards adopting Open Banking payments. Justin and Clare also explore the opportunity for banks and merchants to incentivise the consumer in an effort to continue building trust and credibility...
Oct 10, 2023•39 min
Join us for a discussion on the latest developments in open banking and how it is revolutionising the way we make payments. We explore the key topics of confirmation of payment, banking API performance, and overall user adoption. In addition, we also discuss how open banking can help merchants save on payment fees, gain faster settlement, and improve user experience at checkout.
Sep 12, 2023•17 min
In this episode we take a deep dive into the advantages and disadvantages of Open Banking and card payments with our guest Simon Lyons, Chief Strategy Officer at Obconnect. We also explore the fraud implications of both payment methods, as well as the challenges of implementation and adoption from a consumer and business perspective.
Sep 05, 2023•33 min
In this episode we explore how businesses can get the best deal on products and services when looking to scale their payments strategy. We also discuss the pivotal role of a provider's technology stack beyond cost considerations, explore the benefits of a consultative market approach and gain insights into working with an acquirer agnostic payment gateway. Our guest Neil Fillbrook of Bank Brokers provides insights on how understanding what merchants are looking for in today's world when they go ...
Aug 29, 2023•30 min
Delve into the world of AI in Debt Collection as we sit down with Daniel Garcia, Head of Governance, Risk & Compliance at TORI to dissect the potential impact, challenges, and opportunities that AI introduces to debt recovery processes. This episode also touches upon the ever-evolving landscape of cybersecurity and payments, and includes a thought-provoking discussion on the opportunities and challenges of Consumer Duty. Daniel Garcia will be speaking at the UKCCC event on September 14th 202...
Aug 22, 2023•39 min
As crypto becomes more mainstream, it's important to consider the implications for compliance, security, and sustainability. In this podcast, we explore these issues with Nick Jones, the CEO of ZUMO , a leading crypto platform that is committed to making the industry more responsible. We are also joined by Grant Evans, Head of Partnerships at Acquired.com , who covers the challenges crypto merchants face when searching for a payment provider....
Aug 08, 2023•32 min
What role can Hosted Checkout play in streamlining secure online transactions? Hear insights from Jamie Lynch, Product Manager at Acquired.com as he delves into PCI Compliance for safeguarding data, exploring the importance of Security and 3DS in thwarting fraud and the benefits of recurring payments for boosting loyalty and revenue. Uncover the convenience of One-Click Checkout and Tokenisation, understanding how these tools can simplify transactions and reduce cart abandonment rates.
Aug 01, 2023•13 min
In this episode, we discuss how artificial intelligence (AI) is changing customer engagement in payments. We uncover how it can personalise experiences, predict customer needs, and automate tasks. Our guest Chris Warburton has experience at Barclaycard, American Express and other international organisations, more recently he founded RO-AR.com which researches and informs Risk Operations strategy, across the customer lifecycle.
Jul 18, 2023•36 min
How are Burnley Football Club using dynamic pricing, NFC tickets and digital adoption to optimise their payments? In this episode, George discusses the latest trends in ticketing with Chris Parkinson, Head of Ticketing at Burnley FC. They also talk about the challenges and opportunities of providing a great ticketing experience for fans and how to engage fans with ticketing systems.
Jun 23, 2023•34 min
What are the key challenges and growth opportunities in the insurance sector? What will be the impact of consumer duty and broker consolidation? In this episode George is joined by Richard Beaven, former COO of Brightside Insurance, Executive Director of the Swinton Group, and former Operations Director of Lloyds Banking Group (Insurance Division) to discuss all things insurance!
Jun 20, 2023•49 min
Our podcast series 'Beyond Now' explores current and future trends in a variety of sectors. In this episode, we spoke with Martin O'Donnell, CPO and Co-Founder of Debtstream to discuss all things collections, payments and customer experience within the debt collection industry. Debtstream empowers consumer and businesses to take control through white label self-serve solutions, providing businesses with end-to-end digital collections and recovery capability.
May 11, 2023•32 min
