Ep 4: Boosting Collection Rates: How AI and Open Banking can Supercharge Customer Engagement
Jul 18, 2023•36 min
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Episode description
In this episode, we discuss how artificial intelligence (AI) is changing customer engagement in payments. We uncover how it can personalise experiences, predict customer needs, and automate tasks. Our guest Chris Warburton has experience at Barclaycard, American Express and other international organisations, more recently he founded RO-AR.com which researches and informs Risk Operations strategy, across the customer lifecycle.
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