By Adam Turteltaub Professors Guido Palazzo and Ulrich Hoffrage are skeptical. When they hear that there was a bad apple at the core of a scandal, they are hesitant to accept that explanation. Instead, they argue in this podcast and in their new book, The Dark Pattern: The Hidden Dynamics of Corporate Scandals, that the problem is typically much deeper and wider. There are dark patterns, as they call them, that lead to bad behavior. Underlying the patterns are nine building blocks. They explain:...
Jun 26, 2025•20 min
By Adam Turteltaub So you’ve got a case of AI fever and want to put the technology to work for your compliance team. What should you do? Jordan Domash, Founder of Rersponsiv, urges you to first take a deep breath and think through the process starting with defining your goals. Interestingly, he shares, the goals can be affected by the solution you choose, whether you go with a solution that is homegrown or out of the box. Either way, once the goal is set, expect an iterative process and regular ...
Jun 24, 2025•11 min
By Adam Turteltaub On May 12, 2025 the head of the Criminal Division at the US Department of Justice issued a memo to all Criminal Division personnel with the subject: Focus, Fairness and Efficiency in the Fight Against White Collar Crime. To understand what the document means for compliance programs, we spoke with Amy Matsuo, leader for both Regulatory Insights and Compliance Transformation at KPMG. Overall, she sees the document as being good news for compliance programs. It reiterates the imp...
Jun 19, 2025•12 min
By Adam Turteltaub Andres Cuevas, Compliance Director LATAM for EmergentCold explains from Chile that for compliance officers to be successful in Latin America they need to stop thinking about Latin America as a whole and start thinking much more about each country and its culture. And, of course, we must be mindful that each company also has a culture of its own. To navigate the differences and build consistency, he advocates for having a strong set of baselines rules that are common across you...
Jun 17, 2025•13 min
By Adam Turteltaub Mark Diamond wants you to stop thinking of records retention as a chore and start thinking of it as a driver of compliance. In this podcast the President & CEO of Contoural shares that retention schedules have grown in importance with increased requirements for privacy and safeguarding personal data. That, in turn, is having an enormous impact on the risks and costs of ediscovery. Proper retention schedules also have significant impact on employee productivity and collabor...
Jun 12, 2025•15 min
By Adam Turteltaub In a recent issue of Compliance & Ethics Professional ®, Nick Gallo, Chief Servant and Co-CEO of Ethico addressed the control paradox, a situation in which the controls designed to prevent misconduct, actually encourage it. Think of it like the person whose car has so many airbags that they no longer fear an accident and drive quicker. So what’s the solution? He argues it’s creating an environment where we have faith in controls, but not too much, and focus on helping thos...
Jun 10, 2025•13 min
By Adam Turteltaub Recently, Gartner released very intriguing research into third party risk. Chris Audet, Vice President and Chief of Research in the Gartner Assurance Practice tell us that they found business has it’s spending all wrong. Too much is invested in due diligence, and not enough time and effort is spent on monitoring. There research found that the business unit knows the risks third parties pose and is seeing it firsthand. When relationship managers were surveyed, 84% had seen chan...
Jun 05, 2025•11 min
By Adam Turteltaub Risk assessments are not new in healthcare, and in specific regulatory areas are required. But, that doesn’t mean things aren’t changing. More and more organizations are embracing enterprise risk assessments (ERM) as a way to assess the range of risks that they face, including legal and regulatory concerns. Getting the risk assessment right is particularly challenging for healthcare organizations, explains Robert Stratton, Executive Director – Enterprise Risk and Security; Cor...
Jun 03, 2025•10 min
By Adam Turteltaub As if ransomware and phishing attacks weren’t enough to keep us up at night, now AI is enabling a whole new range of cyber threats. Ryan Redman, Product Manager, Marketing and Brett Sommers, Director of GRC Products at Onspring warn that the nature of attacks is evolving. Vishing, in which criminals use technology to imitate the voices of colleagues and organization leaders, is being used to trick people into revealing passwords, share data or send money. Employees need to lea...
May 29, 2025•12 min
By Adam Turteltaub These are fractious times, and it’s often difficult to figure out what to do, what comes next and keep people with divergent views working together. Despite these challenges, Anna Romberg, Executive Vice President, Sustainability, Legal and Compliance for Getinge, doesn’t believe that things are hopeless. In an article she co-authored with Richard Bistrong for Harvard Business Review, they laid out several strategies for successfully navigating the current era. In this podcast...
May 27, 2025•11 min
By Adam Turteltaub Do you ever wish you were made of rubber, especially nowadays with so much change? Do you wish that you could be flexible enough to handle every new legal regulatory change or every business demand without breaking? It’s not likely to happen, but compliance industry veteran Lisa Beth Lentini Walker believes that we can become more resilient. Resilience, she observes, is a mindset. We can work to become more adaptable and open to change by framing it in the right way. If you lo...
May 22, 2025•14 min
By Adam Turteltaub Uzbekistan, Kazakhstan, Tajikistan, Turkmenistan and Kyrgyzstan were all born out of the dissolution of the Soviet Union. With large energy deposits of national gas, many global companies and their suppliers are operating within these countries. To better understand the compliance risks there, we spoke with Timur Khasanov-Batirov, a compliance officer with deep and wide roots in the region. While we may think of this area as one region, he warns that there are substantial diff...
May 20, 2025•11 min
By Adam Turteltaub It’s not a good time to be a manufacturer of ten-foot poles. That’s because with the growing number of sanctions regimes, there are an increasing number of companies and individuals that businesses shouldn’t touch with a poll of ten feet, or any length for that matter. Rachel Gerstein, who most recently served as Vice President, Global Ethics and Compliance Counsel for Gartner, explains in this podcast that trade sanctions are laws and regulations designed to prevent and punis...
May 15, 2025•11 min
By Adam Turteltaub The current fee-for-services model in healthcare has challenges, to say the least. Value-based care, explains, Colleen Gianatasio, Vice President of Compliance, CoventBridge, takes a different approach by asking four questions: What are the needs for both patients and providers? What are the challenges and barriers to meeting them? What technology and other resources are available? How will providers be measured for success, and when will they be reimbursed? In answering these...
May 13, 2025•9 min
By Adam Turteltaub Recently Protiviti released an intriguing report: Top Compliance Priorities for U.S. Healthcare Organizations in 2025. In this podcast their Global Healthcare Compliance Leader, Leyla Erkan, shares some of the key priorities they revealed: Managing technology. This includes wearable devices, AI, telehealth platforms and more. All have great promise, but each comes with significant risk. Privacy and security. Many organizations are struggling with right of access issues, reprod...
May 08, 2025•11 min
By Adam Turteltaub How much is your cybersecurity program worth? Traditionally the thinking has kind of been: if we don’t have a breach it’s expensive but valuable, and if we do have one it’s both expensive and worthless. Eric Shoemaker of Genius GRC advocates for a different way to value cybersecurity efforts. Instead of just looking at what it prevents, also look at what it enables: your organization to do business with less friction. A good cybersecurity program give customers the confidence ...
May 06, 2025•14 min
By Adam Turteltaub Virginia MacSuibhne is not your typical compliance officer. It’s not surprising then that this former global chief compliance at Agilent and Roche, who also has an Etsy shop selling irreverent, NSFW compliance merch, decided she wanted to do an atypical podcast. Rather than focusing on a brilliant idea she had or a huge success, she suggested we discuss the mistakes she has made. Each of them has an important lesson for others in compliance. Mistake #1: Do the code of conduct ...
May 01, 2025•15 min
By Adam Turteltaub A good, juicy case study is great for compliance training. An artfully created scenario can also be remarkably effective, especially for ethics training. What makes them so appealing, and how do you use them best? Colin May, Adjunct Professor at Stevenson University, explains that problem-based learning is very effective for adults both for knowledge transfer and retention. It also helps people apply what they have learned. Case studies, which are based on actual incidents, an...
Apr 29, 2025•13 min
By Adam Turteltaub There’s a lot of discussion about the relationship between compliance and the general counsel. Less words, though, have been dedicated to the important relationship between compliance and HR. Netherlands-based Asaf Shalev, Global Ethics, Risk & Compliance Lead for DLL rightly observes that maximizing synergy between the work of HR and compliance is a key for success of both the compliance program and the business. The departments share overlapping interests in a number of ...
Apr 24, 2025•14 min
By Adam Turteltaub Stress can be a good thing. Burnout, though, is something altogether different and very real for compliance professionals. Sarah Hadden (LinkedIn), CEO and Publisher of Corporate Compliance Insights shares in this podcast the not always encouraging data on stress and burnout from their 2025 Compliance Officer Working Conditions, Stress & Mental Health survey. The research did reveal some very good news. Compliance officers are generally happy with their work. They have a s...
Apr 22, 2025•11 min
By Adam Turteltaub There is a tendency to think of risk assessment as one thing and demonstrating the value of the compliance program as another. In this podcast, Catherine Bruno, Assistant Director Office of Integrity and Compliance (OIC) at the FBI shows that the risk assessment process can also be a great way to demonstrate the value of a strong compliance program. So how do they make that happen? First, the OIC ensures that individuals who are closer to the risk, the subject matter experts a...
Apr 17, 2025•11 min
By Adam Turteltaub The words “works council” inspires fear and dread in the hearts and minds of many who have never worked with them. They need not, says Lisanne Winde, attorney at law at Wybenga advocaten and Alain Lambert, regional ethics and compliance officer for Central Europe at WSP. In this podcast, they share how the works council can actually help compliance teams. These entities are not unions but are specific to the company. They can be helpful for facilitating communication with empl...
Apr 15, 2025•12 min
By Adam Turteltaub An audit by a Unified Program Integrity Contractor auditor, better known as a UPIC audit, can be a very scary thing. Providers are often shocked and even indignant to receive a letter notifying them of the audit and alleging fraud. Jon Rawlson (LinkedIn), President & Founder of Armory Hill Advocates, reminds us that the audit was likely not triggered by an allegation but by an algorithm catching outlier events such as a provider processing claims outside of their normal da...
Apr 10, 2025•12 min
By Adam Turteltaub As the sun set, the chief compliance officer stared out the window, wondering how she would communicate with her workforce in a way that they would understand. As much as she looked, the answer wasn’t outside in the skies turning from blue to black. She wasn’t finding it under the white LEDs in the ceiling above her desk, either. Feeling a bit desperate, and a little bit bored, she decided to walk the halls to see if perhaps the answers were there. She got all of ten feet befo...
Apr 08, 2025•15 min
By Adam Turteltaub In addition to releasing its General Compliance Program Guidance, the OIG at HHS announced plans to publish a series of Industry Segment-Specific Compliance Program Guidances (ICPG). The first of these, addressing nursing facilities, was released in November 2024. As CJ Wolf, Professor in healthcare Administration at BYU Idaho explains in this podcast, the first ICPG is instructive both for skilled nursing facilities (SNFs) and those looking to anticipate what will be coming i...
Apr 03, 2025•8 min
By Adam Turteltaub Sevda Huseynova is the Ethics and Compliance Officer for SOCAR Midstream, a state-owned enterprise (SOE) in Azerbaijan. The company manages the oil and gas export pipelines of the country. If you think working for an SOE means you don’t have to worry about compliance, she warns you to think again. SOEs still faces risk in a wide range of areas including anticorruption, sanctions, third parties and more. Investors want to ensure that the company operates up to global standards,...
Apr 01, 2025•10 min
By Adam Turteltaub KISS takes on a new meaning in this podcast: Keep it Streamlined & Strategic. Keeping it streamlined and strategic is also the topic of a session at the 2025 HCCA Compliance Institute that will be led by Krista Muszak, Senior Manager, Process Optimization at Pfizer and Angela Smart, Senior Compliance and Ethics Partner, Intermountain Healthcare. Specifically. they’ll be applying this new take on KISS to the topic of program effectiveness. So how does it work? How do we kee...
Mar 27, 2025•15 min
By Adam Turteltaub Business people are given all kinds of goals for revenues, profitability, efficiency and more. For compliance, though, not so often. Many organizations struggle with how to set compliance goals, or even if they should set them. Madrid-based, Juan Ignacio Paillás, Head of Global Compliance Business Sectors for Merck KGaA, Darmstadt, Germany, explains how it should be done. First, he advises, understand the context in which you are working, particularly about how your organizati...
Mar 25, 2025•10 min
By Adam Turteltaub Healthcare is often rife with fraud, and organizations struggle to prevent it. To gain a different perspective on how to prevent wrongdoing, we spoke with Alec Burlakoff, a convicted fraudster from Insys Pharmaceuticals who now leads Limitless! Consulting. To prevent fraud, he recommends seriously looking at the incentives program in your organization, especially if there are individuals whose commissions may make up more than half of their compensation. Such high rates of rew...
Mar 20, 2025•16 min
By Adam Turteltaub Are your helpline calls being responded to properly? Are the investigations proceeding expeditiously and properly? To find out, it’s good to do an audit periodically. Before you can begin, though, you need to determine if there is enough available data for an audit, cautions Juliette Gust, President of Ethics Suite, and author of the chapter “Auditing the Confidential Reporting Hotline and Case Management Program Effectives” in the new edition of The Complete Compliance and Et...
Mar 18, 2025•14 min
