Krista Muszak and Angela Smart on Program Effectiveness [Podcast]

By Adam Turteltaub

KISS takes on a new meaning in this podcast: Keep it Streamlined & Strategic.

Keeping it streamlined and strategic is also the topic of a session at the 2025 HCCA Compliance Institute that will be led by Krista Muszak, Senior Manager, Process Optimization at Pfizer and Angela Smart, Senior Compliance and Ethics Partner, Intermountain Healthcare. Specifically. they’ll be applying this new take on KISS to the topic of program effectiveness.

So how does it work? How do we keep our programs streamlined and strategic?  First, we avoid scope creep and remain focused. That, they explain, begins with having and continuously referring back to a program charter that keeps you and everyone else involved from pursuing all the tangential issues that could derail your efforts.

Second, they advise following the PDCA formula: Plan, Do, Check and Act.

Third is conducting a root cause analysis that helps you understand not what happened but why. It will keep  you thinking strategically and not just about the particular incident that called for the analysis to be done.

Want to learn more about KISS? Listen to this podcast and then join them in Las Vegas for the 2025 HCCA Compliance Institute.

Listen now

Sponsored by Bluesight, providing industry-leading privacy monitoring with fast, reliable patient data violation detection.