Welcome to The ITSM Spectrum, brought to you Purple Griffon. Your new go-to podcast for everything related to IT Service Management (ITSM). Hosted by CEO and lead trainer Steve Lawless, our show dives into a wide array of ITSM topics, designed to enlighten and educate our listeners. Whether you're a beginner eager to delve into the world of ITSM or a seasoned professional looking to enhance your knowledge and skills, we've got you covered.
Each episode is packed with valuable insights on training courses, innovative learning methods, and practical advice to help you navigate the ever-evolving ITSM industry. From exploring the latest trends to breaking down complex concepts, we aim to provide you with the knowledge and tools you need to succeed.
At The ITSM Spectrum, we believe in learning that's both effective and enjoyable. Our friendly and familiar approach makes even the most intricate topics accessible and engaging. Join us as we embark on this journey together, helping you to not only achieve your professional goals but to excel in them.
Welcome to the community where learning and growth happen seamlessly. Welcome to The ITSM Spectrum.
Send us a text In this episode, we sit down with Enterprise Service Management expert, and author of the course, John Sansbury, to explore the transformative power of Enterprise Service Management (ESM) within an entire organisation. Discover how ESM extends beyond traditional IT Service Management (ITSM), optimising service delivery across all business functions. John shares insights into key differences, course benefits, and who should attend the ESM Practitioner course. Perfect for profession...
Oct 04, 2024•21 min•Ep 4•Transcript available on Metacast
Send us a text Join us on "The ITSM Spectrum | by Purple Griffon," where our latest episodes delve into the groundbreaking "Recruit, Train, Deploy" service—a bespoke solution designed to align employer needs with skilled, ready-to-deploy tech talents. Dive deeper as we explore how this innovative approach is not only reshaping the landscape of tech recruitment but also paving the way for more women to thrive in the tech industry. Episode 3: Revolutionizing Tech Recruitment wi...
Jul 17, 2024•36 min•Ep 3•Transcript available on Metacast
Send us a text In Episode 2 of "The ITSM Spectrum | From Purple Griffon," we dive deep into a variety of key ITSM topics that are crucial for professionals in the field. This episode is packed with valuable insights and information, starting with an in-depth exploration of PRINCE2 7th Edition. We uncover what's new, what's changed, and how these updates can impact your project management approach. The conversation then shifts to Problem Management, where we dissect strategies...
Mar 28, 2024•43 min•Ep 2•Transcript available on Metacast
Send us a text In this episode we take a look at Artificial Intelligence with Dr Andy Lowe, co-author of the BCS Artificial Intelligence Foundations book. As a qualified subject matter expert, we delve into some of the burning questions raised by the advancement of AI and Machine Learning. Steve also provides us with a course overview for ITIL®4 CAI (Collaborate, Assure & Improve), SIAM, Problem Management and Root Cause Analysis. For a more in depth look at the episode, links to the show no...
Mar 07, 2024•22 min•Ep 1•Transcript available on Metacast
