Episode description

In this episode we hear Richard Pharro, CEO of APMG International, talk to Jan Van Bon, Service Management Architecture pioneer, System Thinker, and Published Author/co-author of over 100 books.

Jan combines a deep understanding of systems thinking with a passion for original thought and challenging traditional thinking. 

Join us as we explore how Jan’s career led him to a breaking point. Frustrated at the Service Management industry's stagnation and how the “same guys that came up with the old solution, come up with the new solutions” Jan knew there had to be a better way. 

This realization culminated in him setting up a non-profit initiative, bringing his 40 years of learning to focus on a different way of doing things. Based on principles rather than processes, listen to Jan break down his "road towards the goal” of shaking up Service Management: Unified Service Management (USM).  

A transformational approach that focuses on the “value links” and how they “form inter-operable chains within eco-systems”. Listen as he explains why we need to re-write what we’ve been taught and become ‘Inter-operable’ over simply ‘collaborative’. 

Jan then details the benefits and paradigm-shifting lessons of USM that can apply to any line of business. He's so confident in what he is teaching, that of the 1000 students he’s challenged to find a flaw in USM, none have stepped forward to claim their prize.

We’ll cover everything from how to convince CFO’s and HR departments to switch their investments from traditional Best practice, to the main benefits of USM, and finish by asking Jan to distil his message and mission. 

 Links:

→ Discover more about Unified Service Management (USM)
→ Connect with Jan  Van Bon