Kelly talks to Babson College professor Rob Cross and returning guest Karen Dillon of the Harvard Business Review to discuss their new book: “The Microstress Effect: How Little Things Pile Up and Create Big Problems – and What to Do About It.” “You can’t always control what you’re asked to do, but you can control how you respond.” “Our brains […]
Getting to Yes, And… | Rob Cross and Karen Dillon – ‘The Microstress Effect’ | Second City Works presents "Getting to Yes, And" podcast - Listen or read transcript on Metacast
