Episode description

We’re delving deep into the root challenges of employee engagement and retention in the hospitality industry. Our guest, Szilvia Olah, Employee Experience Designer from The Strengths Company, joins us from Dubai.

Key Highlights:

• Common Complaints: Discussion on the prevalent issues of low employee engagement and high turnover rates in hospitality.
• Root Causes vs. Symptoms: Identifying the difference between addressing the root causes of disengagement versus merely treating the symptoms.
• The Role of Technology: Exploring how technology can be used to streamline HR tasks and enhance the employee experience.
• Employee Experience Design: Sylvia introduces a framework for designing better employee experiences, inspired by guest experience strategies.
• Motivation Over Engagement: The importance of understanding employee motivation and moving beyond traditional engagement metrics.
• Generational Differences: How changing workforce demographics and attitudes are impacting retention strategies.
• Leadership and Mindset: The need for a cultural shift in leadership approaches to accommodate modern work values.
• Practical Solutions: Offering practical advice on creating a motivating work environment and leveraging employee strengths.

This is a no-holds-barred discussion exploring innovative ways to improve employee satisfaction and retention in the hospitality sector.

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