Episode description

Peter Shaindlin, COO of Halekulani Corporation, discusses the importance of providing an iconic experience for guests and how luxury hospitality has evolved over time. In this interview you’ll hear:

• Halekulani is a 107-year-old hotel with a rich history and tradition of hospitality.
• Luxury hospitality is about more than just the physical amenities; it's about creating a feeling and an emotional connection.
• Guests are looking for safe havens that provide respite from the craziness of the world.
• Halekulani offers two distinct experiences: the traditional luxury of Halekulani and the contemporary, accessible luxury of Ala Puna.
• Both Halekulani and Halepuna Waikiki place importance on human connection and delivering excellent service, but one is more traditional while the other more modern in its service approach.
• Shaindlin believes that luxury hotels should not lose their soulfulness and become purely transactional experiences.