Episode description
Today we have Rick Colangelo, EVP of Pivot Hotels, part of Davidson Hospitality Group.
Topics discussed include:
Guest Experience: The significance of delivering exceptional guest experiences in hotels and resorts.
The Pivot Vibe: Introduction of the “Pivot Vibe” concept, focusing on guest journey, music, lighting, scents, and design.
Experience Economy: The shift towards an experience-driven economy and its impact on hospitality Consistency in Service: The importance of consistent service and guest interactions.
Creative Activations: Examples of unique hotel activations, such as turning a basement into a winter wonderland.
Balancing Finance and Creativity: Strategies to balance financial goals with creative guest experiences.
Team Dynamics: The role of a dedicated team in delivering exceptional service and experiences.
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