Episode description

Today we delve into the latest developments at Coury Holdings and their exciting new ventures. Paul Coury  special guest shares insights on their innovative approach to hospitality and strategic growth.
Key Points Covered:
•    Overview of Coury Holdings:
o    Coury Holdings’ history and evolution over 38 years.
o    Transition from developer and asset manager to hotel consulting and development.
o    Success story: First hotel developed in the late 90s, still owned today.
•    Launch of Concert Hospitality:
o    Formation of Concert Hospitality as an extension of Coury Holdings.
o    Focus on maintaining the company’s core principles of lifestyle and boutique hospitality.
o    Collaboration with Newcrest Image to meet client needs and expand into new markets.
•    Strategic Partnerships and Growth:
o    Strategic relationship with Newcrest Image to grow the platform.
o    Co-acquisitions and pipeline of new hotels.
o    Goals for enhancing guest experiences and strategic expansion.
•    Philosophy Behind Concert Hospitality:
o    Emphasis on creating personal connections with guests.
o    Utilizing new philosophies to connect with customers in traditional hotel settings.
o    The role of staff as "experience curators" to enhance guest satisfaction.
•    Future Plans and Initiatives:
o    Introduction of the Concert brand, emphasizing harmony and collaboration.
o    Focus on music as a fundamental element in all properties.
o    Developing community gathering spaces within hotels.
•    Operational Strategies:
o    Unique approaches to hotel management, cost control, and guest engagement.
o    Implementing bonus programs for staff to encourage engagement and service excellence.
o    Creating memorable guest experiences to drive loyalty and repeat business.
•    Exciting New Ventures:
o    Expansion of the Vin hotel collection.
o    Launch of Society Wine and Coury-crafted bourbon.
o    Upcoming new hotels and innovative projects in the pipeline.
Listen in to discover how Coury Holdings is redefining hospitality and creating unforgettable guest experiences.
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