The most powerful thing that you can do when an employee shows up with a problem is ask "what would you do?" As soon as you ask, you'll get a look inside of their mind to see whether or not they have what it takes to solve problems at scale.

P.S. this is a clip from a workshop I did with Shaan Puri for Support Shepherd. You can get a copy of the full recording by clicking this link - https://youtu.be/lQ3-QlAmZPk

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366: How to manage new hires

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